Spa Receptionist Resume Samples - Page 2

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Spa Receptionists are employed by resorts, hotels and private spas, where they greet customers and are responsbile for the first impression given to potential customers. Duties commonly listed on Spa Receptionist resume samples are overseeing appointments, taking phone calls, handling mail, recommending products and services, and answering to customer inquiries. The most successful example resumes highlight customer service orientation, sales skills, courtesy, and communication abilities. No formal education except a high school diploma is necessary for this job.

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11

Spa Receptionist

Takes spa reservations for internal and external guests.

  • Works closely with the department head and supervisors recommending program changes as necessary.
  • Greeted all spa customers in a pleasant manner and assisted them with the services offered.
  • Monitored the phone calls coming to the spa and answered to all queries made by the customer.
  • Scheduled the appointments and confirmed it with the client in case of delay.
  • Prepared a record of all the services provided in the spa.
  • Ensured that the client is sent to the related technicians without any delay.
  • Maintained the retail products for the spa and made recommendations to the client.
Candidate Info
7
years in
workforce
4
months
at this job
HS
High School Diploma
12

Spa Receptionist/event Coordinator

Assisted Spa Director with both business and personal calendars

  • Provided reports: daily profit and loss excel spreadsheets, employee performance evaluation and wage increases of team members working the special events
  • Initiated, lead/coordinated successful group event reservations in order to enhance sales and spa awareness
  • Created and maintained weekly social media (Face Book) promotions, contests and postings
  • Updated excel spreadsheet daily with product usage
  • Attended area hotel shows/seminars to maintained/established vendor relations and learn of new products and methods to improve present operation
Candidate Info
7
years in
workforce
1
year
at this job
13

Spa Receptionist

Utilized point-of-sale system to record services received by members and assess charges

  • Assisted in new member registration process
  • Addressed needs of members and guests on a daily basis
  • Answered incoming calls and direct them as necessary
Candidate Info
3
years in
workforce
1
year
at this job
BA
Communication Studies
14

Spa Receptionist and Retail Associate

Performed administrative tasks like opening and closing, membership enrollment, processed transactions for venue events and conducted end-of-day accounting measures

  • Greeted guests as they arrived for services, diplomatically settled unsatisfactory complaints and confirmed guest gratification before exiting
  • Explained spa services and packages, discounts and promotions, retail and facility amenities
  • Scheduled appointments and answered telephone
  • Maintained retail and merchandising corner of spa
Candidate Info
3
years in
workforce
3
years
at this job
AS
Criminal Justice
15

Spa Receptionist

  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built long-term customer relationships and advised customers on purchases and promotions.
Candidate Info
2
years in
workforce
9
months
at this job
BA
Communication Studies
16

Spa Receptionist

  • Undertook and settled customer issues with expediency.
  • Managed telephone calls and front-desk reception within high-volume environment.
  • Organized appointments for guests through spa-software.
  • Scheduled therapist for spa services.
  • Sold products and promoted up-selling of spa services.
  • Maintained register closed-out and ran revenue reports.
Candidate Info
2
years in
workforce
7
months
at this job
BA
Anthropology, Linguistics
17

Sales Assistant, Front Desk Agent, Spa Receptionist

Distributed leads to the appropriate sales managers based on their territories

  • Prepared proposals for sales managers
  • Take inquiry calls and send out to appropriate manager
  • Helped prepare contracts
  • Learned to view the guest room control log and the meeting space for the hotel to see if we could
  • Researched total numbers and percentages on business booked and formed a spread sheet for the past 3
  • Prepared sales kits with hotel information that is given to potential clients
Candidate Info
4
years in
workforce
4
years
at this job
Hospitality Management
18

Spa Receptionist

  • Provided excellent customer service in accordance with four-diamond customer service standards.
  • Communicated changes/cancellations of appointments with appropriate massage therapist or nail technician.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Made and confirmed reservations.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Candidate Info
6
years in
workforce
1
year
at this job
BA
Business Management
MBA
Healthcare Management
19

Spa Receptionist

  • Responsible for opening and closing spa within standard operating procedures
  • Provided detailed descriptions of all treatments, discounts, services, promotions and features of facilities and facilitated sales
  • Completed all monetary transactions and responsible for accurate accounting of all transactions made
  • Responded to guest inquiries and provides excellent guest service
  • Promoted the highest level of service to meet customer satisfaction
  • Navigated needs and requests between clients and therapists on a daily basis
  • Collaborated with management and therapists to devise successful sales and marketing strategies for spa and retail sales
Candidate Info
2
years in
workforce
1
year
at this job
BA
Communication Studies
20

Spa Receptionist

Answering a multiple phone line system and incoming calls.

  • Maintained appointment books using SpaSoft system.
  • Cashier duties for guests purchasing retail/spa services/gift cards -- handling cash, credit cards, and checks.
  • Retail experience with Spa gift shop.
  • Maintained reception and retail area stocked, organized, and clean.
  • Provided guest tours of Spa and directions to different areas of resort.
  • Performed clerical duties such as printing, copying, mailing, customer records, customer service, and end of shift paperwork.
Candidate Info
6
years in
workforce
5
years
at this job
HS
High School Diploma
Psychology
Psychology

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