Software Support Specialist Resume Samples - Page 2

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Software Support Specialists assist clients with computer system capabilities and software problems. A successful resume sample for Software Support Specialist should mention duties like assessing system potential, improving existing applications, maintaining historical records, training end users, diagnosing software problems, and updating their technical knowledge. A well-written resume example in the field focuses on qualifications like computer proficiency, customer service, attention to details, problem solving, decision making, and teamwork. Most Software Support Specialists hold a degree in information technology.

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11

Software Support Specialist/it

  • Manage virtual servers/machines, Active Directory, internal IT knowledge base, and data backup processes.
  • Continuously improve the company's Microsoft Dynamics CRM ticketing system.
  • Provide IT assistance to all internal employees.
  • Assist clients with the IDEA auditing software.
Candidate Info
6
years in
workforce
4
years
at this job
BS
Business Studies
12

Technical Software Support Specialist

  • Troubleshoot MS Windows OS operating systems, anti-virus products, and PC hardware issues.
  • Diagnose and resolve software problems caused by varied and unique environments for which no established procedure to solve existed.
  • Support various software products used by the real estate appraisers and agents.
  • Handle how-to questions regarding the applications by end users.
  • Document conversations and track issues in a succinct and detailed manner to build knowledgebase for the benefit of clients and team members.
  • Work closely with software development teams to enhance the product.
  • Advocate on behalf of the client with software engineering to resolve issues in minor/major releases/updates.
Candidate Info
2
years in
workforce
9
months
at this job
AS
Science
BA
Computer Science And Engineering Bachelor
13

Software Support Specialist (pt)

  • Deliver a Legendary Customer experience to all customers around the globe
  • Provide application support via phone, email and the LoadSpring Platform
  • Own and manage cases through their lifecycle
  • Record detailed and accurate documentation
Candidate Info
12
years in
workforce
5
months
at this job
BS
Information Technology

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