Software Support Engineer Resume Samples

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Software Support Engineers interact with company customers and address their questions and technical issues. Typical Software Support Engineer example resumes mention duties such as researching product problems, identifying solutions, guiding customers, staying up to date with software upgrades, and reporting improvement suggestions. Based on our most successful resume samples, these experts should demonstrate customer service orientation, software engineering knowledge, attention to details, patience, problem solving orientation, and teamwork. Software Support Engineers come from a technical educational background and hold a Bachelor's Degree in a relevant field.

For more information on what it takes to be a Software Support Engineer, check out our complete Software Support Engineer Job Description.

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1

Software Support Engineer

Resolved 110 third-level technical support tickets weekly for two POS products that were escalated from sixty Technicians.

  • Developed a standardized imaging system using Norton Ghost multicasting for supporting client servers.
  • Implemented and documented tools and procedures to stage and ship customer fileservers using pre-configured product-specific Ghost images, increasing throughput 30%.
  • Evaluated new POS releases as assigned, creating test installation procedures and documentation.
  • Performed database maintenance using the Radiant Enterprise web portal for promotional sale items and coupons for two national restaurant chains, which included inventory depletion, POS menu button programming, item pricing and pushing configuration to customer locations.
  • Created requirements and design requirements for the CRM system used at the Marietta branch office.
Candidate Info
12
years in
workforce
2
years
at this job
2

Software Support Engineer

Delivered tier I and tier II support by exercising sharp troubleshooting skills and resolving issues with connectivity issues and software in a client/server environment.

  • Cooperated effectively with vendors to facilitate installation, testing, upgrade, and migration of new software.
  • Maintained, fine-tuned, and optimized system architecture through outstanding expertise in application installation, configuration, integration and administration.
  • Resourcefully applied code modifications for enhancements and defects to meet and/or surpass customer needs.
  • Installed patches on Sun Solaris and HP11i and performed database sanitization for Oracle 9i upgrade.
  • Executed unit and system test on enhancements, patches, and applications to ensure 100% quality results.
  • Closely monitored production systems to ensure consistently flawless performance.
Candidate Info
5
years in
workforce
1
year
at this job
BBA
Management Information System
3

Software Support Engineer

Provided technical support to clients using software products developed by S1 Full Service Banking Solutions for the financial industry

  • Participated in rotating 24x7 "on call" support coverage for severity 1
  • Efficiently identified and resolved issues related to SQL Server
  • Managed and prioritized an individual open case queue
  • Documented and reported application defects to Development teams
  • Implemented application fixes in a production
  • Assisted Quality Assurance team in validating bug fixes and patches
Candidate Info
2
years in
workforce
2
years
at this job
4

Software Support Engineer Level III

Served as a senior member of the global technical support team in Mobile Computing Division, provided second level support for various enterprise mobile device software products on Windows Mobile and Windows CE platforms.

  • Guided and assisted customers in debugging and troubleshooting software applications using Motorola SDKs, resulting in improvement of SDKs and substantially decreased customer engagement needed from engineering teams.
  • Received merit awards for resolving complex software issues and providing exceptional customer service.
  • Improved issue troubleshooting efficiency by developing applications using C/C++/C# to automate gathering of technical data at customer sites.
  • Coordinated and worked with software and hardware engineers and improved product quality.
  • Proficient in using Clarify issue tracking system to track and log support issues.
Candidate Info
8
years in
workforce
3
years
at this job
BS
Computer Science
MS
Computer Science
5

Software Support Engineer

Provided Software 1st and 2nd level support on the KRONOS Time Keeping Software.

  • Assisted users with completing their time card correctly and getting it approved correctly.
  • Resolved irate customers having difficulties completing their time cards.
  • Implemented call-taking techniques that have been the catalyst for the help desk and my coworkers.
  • Provided the technical hardware and logistical support.
  • Interacted effectively with all customer constituencies.
  • Maintained the operational availability of all computer related equipment, network infrastructure.
Candidate Info
5
years in
workforce
3
months
at this job
AS
Electronic Engineering Technology
6

Software Support Engineer

Analyzed and successfully resolved software product defects with engineers and customers. Planned and effectively implemented projects with variety of technicians and business personnel. Recognized for exceptional leadership and technical ability, receiving multiple promotions within first fourteen months in position.

  • Managed and maintained Visual SourceSafe v6 version control system
  • Installed, configured, and maintained Microsoft SQL databases for use with GENTRAN Server, using versions 6.5/7/2000
  • Created and provided detailed solutions for first tier technical support.
  • Built, tested and managed the development lab to facilitate replication and resolution of product issues and defects resulting in 50% increase in efficiency of replicating customer systems and 60% increase in accuracy of initial diagnosis of customer issues
  • Successfully designed, tested and implemented a comprehensive performance and benchmarking plan using Empirix e-TEST Suite
  • Used HTML, XSLT, XML, and VBScript to customize GENTRAN Web Suite ASP implementations
  • Provided third tier support for GENTRAN Web Suite, requiring analysis and resolution of issues involving Microsoft Internet Information Server and Web Suite
  • Resolved escalated support issues by debugging and correcting software defects with Visual Basic and Visual InterDev
Candidate Info
4
years in
workforce
4
years
at this job
Computer Science, Mis
7

Software Support Engineer, Level I

Provided advanced technical support of the Paradox for Windows relational database product to fellow engineers, paid support programs and advisor-line customers (via phone 800 & 900 numbers) and CompuServe On-line Support Forums.

  • Participated in the Q/A network testing, bug hunting, documentation reviews and Beta support of Paradox for Windows.
  • Researched and analyzed Paradox for Windows software for possible problems and bugs; efforts yielding a $10,000 bonus from the company
  • As part of the Pc and Macintosh Technical Support Team, provided assistance and troubleshooting advice to customers for company software products.
  • Demoed Macintosh related software at MacWorld 1991. Wrote custom dBase application for department for tracking hardware and related network problems.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Computer Science
8

Software Support Engineer

Environment: Hubs, Cables, Multiplexers, DSUs

  • Provided support for hardware and software to over 700 Health Network clients.
  • Installed and configured SCO OS 5.0.5. Network Computers, installed Scone Enterprise OS using Hubs, Multiplexers, Modems, Async Adapters and UPS systems. Install terminals, PCs and printers.
  • Setting up host systems for training purposes.
  • Implementing backup strategies and writing cron jobs to perform periodic backups using LONE TAR.
  • Planned and implemented hardware and software upgrades, migrations and data conversion. Server administration including building servers, upgrading servers and hardware migration.
  • Monitored, maintained and managed UNIX File Systems. Regular user, administration and troubleshooting for Windows NT and SCO UNIX. Maintained file systems disc space.
Candidate Info
3
years in
workforce
1
year
at this job
C
Certificate
Computer Engineering
9

Software Support Engineer

Supported onsite and offsite customers and end-users. Troubleshoot issues that occurred with customer hardware, software, or network connectivity as well as loading images on user machines. Managed the focal point for the Backbone Management Center (BMC), Customer Assistance Center (CAC) and Voice Network Support Center (VNSC).

  • Led in several projects rollout BMC, CAC, and the VNSC. Created several VB and Windows scripts for the Networks.
  • Maintained and supported all Networks, Internal hosting equipment hardware and software in the server farms.
  • Demonstrated skills in developing and executing strategic initiatives and focusing on team motivation and improvement.
  • Provided level II/III support to users and software developers. Researched and developed permanent resolutions for production environments. Maintained customer report, escalation report, bug report on a Siebel Database. Interfaced with outside developers and escalated problems when necessary.
  • Provided input to peers, management and customers for recommendations on alternate solutions/improvements.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Computer Information Science
MA
Master of Arts
Communications
10

Software Support Engineer/field Service Engineer III

Responsible for software operations support, as well as start up, sustaining support, and maintenance of Endura 5500 PVD, Centura 5200 HP CVD, Vantage RTP, and CMP 300 mm wafer processing systems.

  • Supported and Coordinated Software Operations for 300mm Endura, Centura, Vantage, and CMP wafer processing, thin films systems.
  • Performed Hard Drive Imaging, Software Upgrades, Ethernet Communication/TCP-IP troubleshooting and correction, and Factory Automation troubleshooting.
  • Designed a Daily Pass Down and Parts Tracking database in MS-Access to capture tool status, maintenance and troubleshooting data, reducing troubleshooting time and increasing tool availability.
  • Developed a Site Employee Information Tracking and Automated ERGO Notification Paging system using a combination of MS-Access, HTML, and Java Script.
Candidate Info
14
years in
workforce
4
years
at this job
BS
Electronics Engineering Technology

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