Shop Manager
Provide exceptional customer service and ensure employees also provide the same level of service
- Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank
- Execute and monitor loss prevention and shrink programs
- Develop and implement employee performance evaluations and improvement plans
- Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner
- Resolve customer problems or complaints by determining optimal solutions
- Ensure interior and exterior of store is maintained to company standards
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Shop Manager
Oversee day to day retail operations that demonstrates consistent profitability
- Implemented new processes for product management and streamlined the client experience.
- Meets and exceeded Profit / Loss expectations issued by ownership.
- Developed multi-tasking skills by managing core retail services.
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Gift Shop Manager
Develop a strategic plan to maximize profitability through financial analysis and sales performance reviews.
- Attend trade shows and seminars to stay informed of nuances in the gift industry.
- Created and implemented promotional and seasonal marketing plans to achieve sales goals.
- Introduced a point of sale inventory control system to monitor cash and inventory.
- Implemented employee incentives to enhance visibility of the gift shop to the staff.
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Shop Manager /resource Manager
Supervised and directed prefabrication services and equipment & tooling services to Program Manager.
- Planned and executed system testing, certifications, and quality assurance mandates.
- Directed mandated ship checks providing cost estimates, Statement of Work (SOW), and Plan of Actions and Milestones (POA&M).
- Partnered with Logistics, Planning, and Engineering departments generating estimated cost proposals for in-house overhead projects.
- Reviewed drawings and pertinent documents ensuring generated estimates address required training and certifications.
- Ensure shipboard workers reporting to the shop have correct work assignments. Attend required meetings to discuss manning plans and personnel management.
- Maintained and managed workers assigned to shop overhead projects in order to improve industrial capability.
- Oversaw capital improvement plan with regard to major equipment purchases.
- Maintained proposals and marketing relationships with existing customers for new work or the potential for future work.
- Routinely performed risk analysis to prevent/ reduces cost overruns.
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Body Shop Manager
Examined Vehicles To Determine The Extent Of Damages Or Malfunctions.
- Communicated With Customers Regarding Vehicle Issues And Potential Repairs.
- Developed And Maintained Strong And Clear Communication And Rapport With Insurance Companies.
- Ordered Accurate Amount Of Parts And Supplies To Maintain Necessary Inventory.
- Guided Body Men, Mechanics And Painters With Decisions Concerning Repair And Replacement Of Parts.
- Supervised Production Schedules, Production Quality And On Time Delivery.
- Contributed To Repeat And Referral Business By Using Strong Customer Service And Problem Solving Skills.
- Increased Profits By 50% Over 2 Years By Developing, Initiating And Managing Schedules And Repairs Process.
- Obtained And Processed All Time Cards And Inserted Payroll In Management System And Distributed Checks.
- Maintained All Account Receivables.
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Shop Manager
Focus on acquiring strong talent and maximizing employee retention
- Supervise, develop, and coach staff on store principles including: product knowledge, sales, and inventory preparedness
- Manage all reports associated with human resources, accounting, and loss prevention
- Assessed profit and loss statements and prepare action plans for future accounting term
- Analyzed and provided reporting matrix of KPI's to measure store and staff sales performance
- Senior management accolades for high visual standards and quick product turnover
- Plan and implement staffing schedules to effectively execute company directives
- Achieve 30% growth in sales during six month tenure
- Increased profitability while decreasing overhead costs such as payroll, shrink, and marketing to the point that the store is no longer a corporate focus store and facing closure.
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Shop Manager
Maintained the safety and cleanliness of the automotive repair and performance shop
- Responsible for all truck accessory applications and installation
- Responsible for all custom suspension installation and services, 2-wheel and 4-wheel drive
- Responsible for alignments of custom suspension and standard service set ups
- Actively achieved goals through teamwork, communication, and innovative thinking
- Never had an unsatisfied customer
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Cabinet Shop Manager/ Fabricator
Required to interact and work with others on several different projects and in small and large work spaces
- Required to meet or exceed deadlines set by other companies that are outside my control.
- Managed and motivated a small team of individuals to complete a desired task or objective in an efficient manner.
- Experience following protocol and being protected when working with dangerous machinery and harmful chemicals.
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Golf Shop Manager/buyer
Continual sales growth, 2012: sales up 19% from 2011, in 2013 sales up 35% from 2012, in 2014 sales up 35% from 2013
- Works directly with companies to plan and service outings, helps run all club tournaments from set up to scoring.
- Reports directly to controller with EOM
- Develops and maintains a successful retail sales plan which includes strategic buying/budgeting and merchandise marketing.
- Directly responsible for all apparel and equipment purchasing; staying abreast of all new technology/fashion trends while incorporating into overall business strategy.
- Create and maintain the OTB
- Work directly with vendors, building new relationships and develop existing relationships in order to secure best margins.
- Leads a team of four who help support Golf Shop operations; responsible for hiring, training and managing the team.
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Automotive Technician/shop Manager
Diagnosed and repaired customers' electrical and mechanical automotive problems
- Built engines from scratch based on customers' wants and needs
- Modified vehicles to accept different powertrains based on customers wants and needs
- Communicated with customers to explain the diagnosis and repair price of their vehicle
- Trained new employees
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