Service Manager Resume Samples

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Service Managers make sure customer satisfaction levels are high and implement customer service policies in their organizations. Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service improvements. Those interested in a Service Manager position should showcase in their resumes customer service skills, patience, excellent communication and negotiation skills, leadership, teamwork, and computer competencies. These experts come from various educational backgrounds and usually hold a Bachelor's Degree in a relevant field.

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1

Service Manager

Managing a 10 member team supporting the $8M yearly repair, maintenance and on-site support service contracts, warranty, safety & quality issues for the United States Robotics Division.

  • Streamlined factory warranty claim process which increased cost recoveries by 20%.
  • Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits.
  • Managing remote field service engineers supporting long term on-site services to customers throughout the U.S..
  • Active member of Global Quality Team which addresses and manages quality issues.
Candidate Info
26
years in
workforce
3
years
at this job
AS
Electrical / Electronics Technology
BA
Bachelor of Arts
MS
Administration
2

Service Manager/ Operations

Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers.

  • Recruited, trained, and motivated capable partners
  • Maintained high level of customer satisfaction
  • Reached sales goals monthly
  • Recognized as Winner Circle Performer by generating over $10M in revenue
  • Established and maintained an excellent customer goodwill program
  • Ensured that all services related activities are performed in an efficient, timely and professional manner
  • Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious
Candidate Info
10
years in
workforce
2
years
at this job
BS
Business Management
MA
Business Administration
3

It-operations Service Manager

Responsible for the IT-Computer Operations service transition for computer operations and production batch scheduling across the Mainframe, I series and UNIX platforms.

  • Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. Performed and managed day to day operations in parallel with the full service transition to a fully managed service.
  • Represented IT-Operations Corporate leadership exchange, Chennai India. Modified planning and revised proactively to meet timeline and achieve transition goals. Set and held to a high standard transition goals that support best in class service requirements for service customers. Set high performance standards as requirements for SLA recording and reporting.
  • Mentored and coached service provider onsite leads to be successful and develop the skills necessary to serve as the future model for this activity.
  • Managed and lead, as a dual role, with Walgreens employees and external resources through 12 months service transition.
  • Organized and lead knowledge transfer sessions that built the successful run brook knowledge archives.
  • Evaluated and adjusted direction to identify key success factors for the maximum benefit of the transition plan. Focused on critical services and impact on the business.
  • Architected then built a foundation for knowledge management. Achieved 80% first occurrence
Candidate Info
38
years in
workforce
4
years
at this job
Business And Communications Coursework
Service Management Essentials
4

Customer Service Manager / Office Administrator

Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Recorded and transcribed meeting minutes in daily manager meetings for distribution to attendees and executives. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated activities internally over a variety of departments to improve overall efficiency. Compiled, audited, and maintained multiple product and price listings and reports for dissemination over retail, wholesale, and distribution sales channels. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams.

  • Developed and managed 5 major customer service guidelines, procedures, and policies for [company name].
  • Provided executive and management administrative support and managed an office with more than 15 employees (3 direct reports).
  • Maximized operational performance by constantly measuring 7 Key Performance Indicators (KPI’s), providing and requesting resources and advice, issuing advisories and recommendations on 11 new products, identifying trends, and applying new techniques.
  • Demonstrated expertise in product features, benefits, and uses for consumers.
  • Improved overall department response time by over 200%.
  • Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances.
  • Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments.
  • Monitored and resolved over 1800 backlogged support tickets dating back 2 years in less than 2 months.
Candidate Info
13
years in
workforce
4
years
at this job
BS
Business Administration
5

Service Manager and Fleet Manager

Responsible for providing leadership, resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. Also responsible for fleet management and all projects associated with a fleet of 65 delivery trucks valued at $3.5M

  • Managed a service district contributing $3.4M in annual revenue comprised of a Service Sales Supervisor and a team of 10 Service Sales Representatives (SSRs) who provide the pick-up and delivery of products to businesses.
  • Responsible for hiring, training, developing and managing the overall performance of an 11 member team
  • Consulted with HR Manager and Office Manager on training development for internal partners
  • Scored 92% on Annual Fleet Audit achieving 72% improvement over predecessor's score
Candidate Info
10
years in
workforce
2
years
at this job
C
Higher Education
BBA
Business Administration
MBA
Master of Business Administration
6

Regional Service Manager

Managed a team of 39 Field Engineers across 10 states providing onsite maintenance services on cash and check handling equipment for multiple vendors in the Southeastern US. Led management functions in the region including growing revenue, maintaining profit margins, client satisfaction, maintenance service contracts, projects, work scheduling, salary planning, employee hiring, performance reviews, revenue forecasting.

  • Implemented non-standard workweek (Sun-Thu) and 2nd shift, reducing field overtime by 9%, improving SLA attainment by 10%.
  • Coordinated all projects in the region which provided additional company revenue.
  • Assisted sales in identifying new revenue opportunities.
Candidate Info
13
years in
workforce
1
year
at this job
7

Service Manager

  • Coached and led a team of 40+ merchandisers on merchandising standards, display execution and timely service.
  • Oversaw the daily execution of service across 120+ accounts, anticipating potential customer issues and applying contingency planning to avoid customer dissatisfaction.
  • Developed schedules and routes to maximize customer satisfaction, improve service and reduce labor cost.
  • Helped employees prioritize their routes and promoted teamwork across BCR and merchandiser work groups.
  • Trained frontline employees on PBC processes and tools (PREMIER and iPhone P4M application).
  • Maintained labor cost below planned dollars by $1,400 (YTD).
  • Achieved 98% AMAS vs. Target of 95% (YTD).
Candidate Info
4
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
8

Branch Service Manager

Carried out supervisory responsibilities and managed branch operations in accordance with Bank's policies, procedures and regulatory guidelines

  • Trained and assisted all Branch staff to ensure the delivery of quality customer service and motivated sales activities
  • Approved transactions, granted authorizations, exceptions and adjustments
  • Maximized sales opportunities by developing business through new and existing relationship management
  • Participated in branch networking and community activities
Candidate Info
13
years in
workforce
6
years
at this job
AS
Business Administration
9

Service Manager

Supervised and mentored 5-8 General Maintenance Technicians.

  • Prepared estimates and organized service tickets.
  • Monitored satisfactory completion of work orders in a timely manner.
  • Processed auto service fees and clarified work performed in relation to billing of customers.
  • Scheduled preventive maintenance.
  • Recorded inventory of incoming/outgoing parts.
  • Ensured proper securing of premises in evening and prompt opening of facility.
Candidate Info
7
years in
workforce
6
years
at this job
10

Service Manager

Proactively developed and retained key Customer Accounts.

  • Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training.
  • Handled multiple Projects simultaneously thereby leveraged valuable company resources.
  • Supervised all CAD design work.
  • Conducted equipment and material testing in compliance with all relevant codes and specifications.
Candidate Info
3
years in
workforce
2
years
at this job
Mechanical
Cbse
Cbse

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