Service Dispatcher Resume Samples
Service Dispatchers support daily operations in a company by scheduling and dispatching workers, monitoring work progress, and handling customer requests. Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests. Those interested in a Service Dispatcher position should be able to demonstrate the following skills in their resumes: being able to work under pressure, knowledge of company operations, attention to details, problem solving, and teamwork. Service Dispatchers come from various educational backgrounds and there is not much formal education required.
For more information on what it takes to be a Service Dispatcher, check out our complete Service Dispatcher Job Description .
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- Schedule and route service technicians on daily service calls.
- Control detailed parts inventory ensuring necessary product availability.
- Interact with customers on sales and information regarding their equipment needs.
- Submit and follow-up on warranty claims to factories, and customer invoicing.
- Work directly with customers, getting product info, payment info, and creating lasting relationships for future business.
Car Service Dispatcher
Entered and dispatched an average of 30 calls per hour
- Ability to communicate efficiently with drivers by using telephones and two-way radios
- Skills in customer service for quick and accurate assistance for customers and drivers inquires
- Maintained personal records and files of drivers and customers
Computer Systems Information Technology
- Dispatch 5-10 Service Technicians
- Answer Phone calls from Customers, Technicians, Managers and Vendors
- Work on Excel spreadsheets and Microsoft Programs
- Input orders and process orders
- Input payments and follow up on parts and job statuses
- Manage Part Inventory, order parts, label and stock shelves
- Customer Service
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