Service Director Resume Samples

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Service Directors or customer service managers coordinate workers who deal with clients on a daily basis. Essential duties seen on a Service Director resume sample are monitoring the quality of customer service, implementing client retention programs, solving escalated customer issues, conducting training sessions, and formulating customer service policies. The ideal candidate for this role should focus in his or her resume on skills like customer focus, leadership, problem solving, conflict resolution, time management, and computer competences. Service Directors come from various educational backgrounds and usually hold a Bachelor’s Degree.

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1

Food Service Director

Planned, directed and controlled all unit food services and resources in accordance with operating and financial goals, client objectives, and customer needs.

  • Responsible for all financial operations and accountability, including: revenue, labor, food cost, and payables.
  • Recruited, trained and mentored high-quality employees from Sodexho; achieved 69% perfect attendance in first semester.
  • Assumed management of $3.2 million account acquired and transitioned from Sodexho.
  • Increased C-store sales by 28.2% and measurably reduced labor and food costs in first 4 months of academic year.
  • Increased contributions 80.5% through implementation of new menus and RFOC concepts.
Candidate Info
24
years in
workforce
1
year
at this job
BS
Business Administration
2

Parts and Service Director (penske)

Director of a high volume fixed operation that consistently grosses half a million dollars a month.

  • Successfully increased CSI from 83% in February 2007, to a current score of 94%.
  • Implemented a factory accessory program that generates sales of over $40K a month.
  • Over came facility challenges by implementing shift differentials
Candidate Info
26
years in
workforce
2
years
at this job
3

Certified Food Service Director

  • Oversaw all aspects of the Child Nutrition Program (CNP) to meet the nutritional needs of the children while following federal, state, and local guidelines.
  • Successfully passed the comprehensive evaluation and administrative review of school nutrition programs by the Michigan Department of Education (MDE).
  • Developed cost effective menus that maintained nutrition integrity.
  • Supervised eight food service workers at six charter school buildings
  • Managed the budget and supervised the implementation of a program that provided a variety of free fresh fruit and vegetable snacks to the students through a state grant.
Candidate Info
3
years in
workforce
1
year
at this job
BA
Nutrition And Food Science
4

Service Director

Implemented service menus which increased the overall effective labor rate by $20.00, Created a network drive for file sharing which decreased paper usage and increased employee productivity. Introduced 3rd vendor products that increased dollars per repair order. Oversaw service operations for fixed right the first time, Sales, Gross profit, net profit, OEM warrant compliance, Customer pay, Internal pay, Monitored and improved all key performance indicators within the service department. Decreased operating budgets throughout the store, and in-creased employee efficiency.

  • Maintain customer satisfaction indexes above district, national and area.
  • Develop work flow process that facilitate productivity and efficiencies.
  • Track warranty expenditures.
  • Create process that focus on departmental success.
  • Increased profits by 30 % over previous year
Candidate Info
15
years in
workforce
8
months
at this job
AS
Automotive
5

Service Director

  • Managed over 40 employees in large service department.
  • Set realistic monthly Goals and making that to be increase of 12% higher than previous year numbers.
  • Held weekly meetings with General Manager and sales department, and in the shop with technicians worked on issues and improvements from exceptional CSI, to healthy gross dollars per hour.
  • Assigned technicians to Honda technical training school and service advisors to obtain the Presidents Award for the dealership.
  • Strived to coach and support my staff to do a good job every day at work and treat all customer just like we would want to be treated.
Candidate Info
13
years in
workforce
7
months
at this job
C
Certificate
C
Certificate
C
Certificate
6

Food Service Director

Managed up to 7.25 million dollars as Food Service Director of acute care hospitals, primarily profit and loss contracts with some being fee-based businesses. Lead up to 170 FTEs previous payroll and now 94 FTE's under TSS payroll. Lead six TouchPoint managers and recently three previous managers have been promoted up to Operations and General Managers. Reduced FTEs from 170 to 84 while reducing expenses and increasing employee, patient, customer and physician satisfaction.

  • Implemented "Dining on Call" room service dining program.
  • Assisted in design/ install of franchise type retail concepts: Starbucks, Freshens and Mrs. Fields Cookies
  • Redesigned retail concept twice in 7 years including major renovations for cafeteria and dining room.
  • Operating newest retail concepts
  • System Recycling Project Lead
  • Director of Facility Services and Project Management at 182 bed facility
Candidate Info
10
years in
workforce
3
years
at this job
BS
Restaurant And Hospitality Management
7

Service Director

  • Managed and directed multi dealerships service departments.
  • Managed sixteen service advisors, and over thirty technicians.
  • Maintained department profitability year over year while increasing shop efficiency.
  • Increased Customer Experience score from 63/100 to 90/100 ranking the number one Customer Experience service department in the zone in Customer Satisfaction and retention for E size dealership.
  • Responsible for the day to day operations of the service department and its profit and efficiency.
  • Increased employee satisfaction resulting in an increase in fixed first visit scores and a better working enviornment for all employees.
  • Collaberated with FCA's Head of Customer Experience on training and advisor development.
  • Directed a non profitable service department in to a profitable service department while increasing Customer Experience to be the best in the zone and one of the top performing service departments in the country for the brand.
Candidate Info
7
years in
workforce
1
year
at this job
8

Food Service Director

  • Single most person in charge for all Dietary operations at a 120 bed skilled nursing and rehabilitation facility
  • Introduced "point-of-service" dining through a renovation process of adding two specialized units, 48 beds, and new service area and dining room; redesigned all work flows and efficiently adjusted all operational systems
  • 3 consecutive deficiency-free annual state surveys
  • Lowest ppd food budget of all 16 Stonerise facilities each year
  • Stabilized the department with strategic staffing goals, and assisted with management trainings and support at other Stonerise locations
Candidate Info
19
years in
workforce
3
years
at this job
BS
Business Administration
Dietary Management
9

Service Director

  • Manage all operations of a full service automotive dealership service department with 55 employees.
  • Elite of Lexus award for customer satisfaction well above regional and national standards for eight consecutive years.
  • Increased sales, gross and net profits and employee staffing by over 200%.
  • Handle associate training to meet guidelines set forth by the manufacturer and held a low employee turnover ratio.
  • Maintain warranty and goodwill expense control by managing warranty and extended warranty accounting schedules to meet manufacturer specifications with no audits.
  • Manage Lexus loaner fleet of 80 vehicles.
Candidate Info
10
years in
workforce
9
years
at this job
AA
Business Administration
Economics
10

Service Director

  • Service Director of a private fine dining club located in Norfolk, Virginia.
  • Supervised a staff of 25 plus employee partners in daily operations.
  • Worked closely with the Executive Chef to revitalize the dining and banquet menu options with financial viability in mind.
  • Managed the daily operation of a la carte and banquet operations within the club.
  • Reviewed staffing model daily based on projected sales and trends.
  • Hosted monthly training classes for all employee partners and line supervisors.
  • Promoted 1 line employee to supervisors and 1 supervisor to banquet manger.
Candidate Info
23
years in
workforce
3
years
at this job
AA
Associate of Arts

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