Service Desk Technician Resume Samples - Page 5

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Service Desk Technicians provide technical support to a company's customers. Common responsibilities highlighted on a Service Desk Technician example resume are taking incoming phone calls, applying diagnostic techniques, completing problem-solving processes, managing customer accounts, and forwarding customer suggestions to appropriate teams. Our collection of Service Desk Technician resume samples reveals the following job requirements: customer service, technical skills, telephone etiquette, patience, problem solving, and teamwork. Most eligible candidates hold a Bachelor's Degree in information technology.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

41

Database Service Desk Technician

  • Troubleshooting and problem solving of database issues that arise while working concurrently with multiple priorities.
  • Responsible for supporting various databases (SQL, Oracle and MySQL) and ensuring their availability.
  • Communicate with the clients or DBA for any issues that require their assistant.
Candidate Info
3
years in
workforce
2
years
at this job
42

IT Service Desk Technician II

  • Provide Level II Tech Support
  • Managed Day to Day issues within Service Desk
  • New User Creation and Exit User Processing
  • Setting up Computers for users.
Candidate Info
12
years in
workforce
2
years
at this job
AS
Pc Specialist
AS
Internet
BA
Computer Networking
43

Service Desk Technician/ Government Contractor

  • Confident in troubleshooting computer errors
  • Confident in using help desk ticket software
  • Confident in solving problems in a timely matter
  • Confident in working under pressure
Candidate Info
2
years in
workforce
6
months
at this job
HS
High School Diploma
AAS
It Specialist Technician Technology
44

Service Desk Technician & Metric Analyst

  • Main responsibilities when in the service tech role was trouble shooting operating system/hardware/driver/ and mobile application issues. Remotely connecting to on- shore and off-shore clients was necessary to provide solutions to repair these issues. Maintaining daily volume targets was an absolute must to maintain daily goal targets, which required a large team effort. In 2016 I had the highest call, and chat volume received and resolved of the 17 analysts on the service desk. I still maintain the highest chat volume resolved and received in one day.
  • Main responsibilities of the metric analyst role was to provide end of week, daily, and monthly reports, and any daily report requests to upper management and senior leadership focusing on first contact resolution, and other goal targets. The creation and design of new reports in Excel and Power point was essential to present this data.
  • Data gathering from running scripts in different databases was also part of the metrics analyst role. The use of pivot tables in Excel and collection and retention of chronological data was also my main responsibilities. I was the only metrics analyst on the [company name] service desk which required direct contact with upper management, and senior management/leadership.
Candidate Info
14
years in
workforce
2
years
at this job
Cyber Psychology

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!