Service Desk Technician Resume Samples - Page 4

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Service Desk Technicians provide technical support to a company's customers. Common responsibilities highlighted on a Service Desk Technician example resume are taking incoming phone calls, applying diagnostic techniques, completing problem-solving processes, managing customer accounts, and forwarding customer suggestions to appropriate teams. Our collection of Service Desk Technician resume samples reveals the following job requirements: customer service, technical skills, telephone etiquette, patience, problem solving, and teamwork. Most eligible candidates hold a Bachelor's Degree in information technology.

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31

Service Desk Technician II

  • Support desktop break/fix trouble tickets according to department SLA's
  • Conduct repairs on desktops, laptops and some printers
  • Setup AD Accounts and Setup BitLocker Encryptions for PCs
  • Windows Restore, Windows Startup Recovery, Re-image PCs
  • Respond to incidents/requests in person, email, or over the phone
  • Set up new or replacement desktop computing equipment and order warranty parts
  • Service Now and Easy Vista ticketing system
Candidate Info
4
years in
workforce
4
months
at this job
Information Technology
32

IT Service Desk Technician

  • Troubleshooting software issues including Windows operating systems, MS Office products and proprietary systems
  • Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations.
  • Familiarity with various Windows operating systems, MS Office products, networking environments, Internet applications, including Internet Explorer, Internet connectivity methods, including virtual private network (VPN), dial-up and broadband
  • Remote in software and formal ticketing system.
Candidate Info
11
years in
workforce
6
months
at this job
HS
High School Diploma
Cisco Networking, A+, Network Cabling
33

Service Desk Technician

  • Service Desk Experience and Remedy Enterprise
  • Daily systems management experience
  • Documentation creation/modification experience
  • Excellent troubleshooting skills and know-how
  • Great communication skills
  • Great customer service skills
  • Excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers
  • The ability to follow troubleshooting documentation and support any myriad of issues throughout the environment
  • Works well in groups and is able to collaborate with remote personal at various skill levels to ensure proper consistent troubleshooting is performed.
Candidate Info
7
years in
workforce
2
months
at this job
AA
Business Management
34

Service Desk Technician II

  • Provide day-to-day support for the end user community for multiple areas within the BGE IT departments, in particular providing support and troubleshooting for the desktop environment, managing communication between BGE and the Help Desk vendors, and identify areas of improvement
  • Maintain software and OS patching is current across the enterprise
  • Support hardware and software for desktop clients, as well as troubleshoot various internal application issues
Candidate Info
4
years in
workforce
3
years
at this job
AAS
Applied Science
Cisco Network Administration
35

Service Desk Technician

  • Remote troubleshooting through advance diagnostic techniques.
  • Follow-up and update customer status and information.
  • Remote network configuration and setup through TCP/IP and VPN technologies.
Candidate Info
8
years in
workforce
2
years
at this job
AAS
Software Development
BA
Theory
Computer Technology/ Networking
36

Service Desk Technician I

  • Under moderate supervision, provided the initial response to problems submitted to the Service Desk
  • Served as Level I support for desktop, network, and telephone issues. Acted as member of 7x24 service team in this regard.
  • Maintained, analyzed, troubleshoot, and repair computer systems, hardware and computer peripherals.
  • Documented, maintained, upgrades or replaced hardware and software systems.
  • Supported and maintained user account information including rights, security and systems groups.
  • Provided quality assurance for new technical capabilities prior to delivery to the customer.
  • Logged, assigned, escalated, and resolved problems reported to desktop support area.
  • Learned the software being used to run the business to be able to assist customers in resolving problems.
Candidate Info
15
years in
workforce
10
months
at this job
AS
Associate of Science
Customer Service And Help Desk
37

IT Service Desk Technician II

  • Provides hardware and software support, both physically and remotely, of PC's and network/telecommunications system infrastructure equipment for 37 Prince William County government agencies; Respond to approximately 50 service calls per day.
  • Install, configure, upgrade, and troubleshoot problems related to hardware, software, and other equipment.
  • Manage user network accounts through active directory.
  • Accurately and thoroughly document all incidents into the tracking system.
  • Advise and assist users on how best to utilize system.
  • Manage user identification and password accounts and other necessary security support.
  • Familiar with and diagnose compatibility issues with Offender Management Systems.
  • Experience imaging laptops, desktops, and tablets with Windows 7 and 10 operating systems images and software.
  • Experience writing technical documentation including the creation of knowledge based articles for instructions on software installation and troubleshooting.
  • Develop technical instructional material for staff
Candidate Info
11
years in
workforce
2
years
at this job
C
Relevant
38

Service Desk Technician

  • Manage Engine Administrator
  • Equipment purchases and management
  • Software installation and deployment package creation
  • Project management and work
Candidate Info
2
months in
workforce
1
month
at this job
AS
Networking And System
39

Sr. Service Desk Technician

Complied with documented procedures for IT service restoration by adhering to ESD policies and procedures relative to problem analysis and resolution.

  • Excellent Customer Relationship skills through communications, tone, knowledge, and respect while engaging via phones, web tickets, and other communications media.
  • Good writing skills relative to etiquette, clarity, concise information gathering, feedback, and written documentation during troubleshooting activities and resolution.
  • Ability to independently understand, troubleshoot, and resolve many types of Service Requests.
  • Ability to use Active Directory everyday to properly resolve issues with customer profiles, passwords and home directories
  • Ability to learn all facets of the ESD's process oriented environment.
  • Knowledge of the Microsoft Windows desktop operating systems and administrative tools.
  • Knowledge of Enterprise support hardware, software, network connectivity and applications.
  • Provided accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process.
  • Accurately and completely capture Customer and Incident data within the service request tracking system.
  • Registry Editor / Registry Operations
Candidate Info
9
years in
workforce
4
years
at this job
AS
Computer Networking
40

IT Service Desk Technician

  • Provided phone and remote support for [company name] employees
  • Used ITSM to log tickets
  • Used SCCM for remote support and pushing software installs
  • Worked with site support for local issues and troubleshooting
Candidate Info
7
years in
workforce
3
years
at this job
HS
Diablo Valley

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