Senior It Manager Resume Samples

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Senior It Managers are experienced professionals in charge for coordinating information technology departments. Resume samples for Senior It Manager showcase the following duties: assessing user needs, developing and implementing systems, allocating resources, upgrading software, adhering to software licensing laws, instructing junior IT managers, and providing support to end users. The ideal candidate should showcase in his or her resume the following qualifications: managerial skills, leadership, teamwork, problem-solving orientation, networking, business acumen, and computer proficiency. A Master’s Degree in an information technology field is usually required.

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1

Senior IT Manager

Brought on to drive IT stability, restructure staffing and support model, and improve internal business relation for a
leading publically held company that provides cloud based marketing and PR software to over 4000 worldwide organizations with revenues of $84.6 million. Managed annual budget of $800,000 with 5 direct and 4 indirect reports that delivered three tiered levels of operations and support to include upgrades of Windows and Exchange without service interruption to business.

  • Increased revenue growth by 25% quarter after quarter by streamlining management of systems, data, and telecommunications across 3 locations in Maryland and Virginia.
  • Reduced annual telecom spend with maximum investment value by re-negotiating competitive bids and strategically sizing capacity.
  • Spearheaded design, testing, and standardization of IT procedures in conjunction with SOX audit standards to achieve IPO growth.
  • Initiated data and network disaster recovery plan to support business drivers, timeframes, and budgets.
Candidate Info
21
years in
workforce
1
year
at this job
BS
Information Systems
2

Senior IT Manager

Director of Operations for 20 member division performing helpdesk, internet integration, audiovisual and information management functions for 700 customer in support of Secretary of the Air Force/Warfighting Integration functions

  • Developed training program that fostered leadership and excellent briefing skills for team
  • Led 12 client support administrators in day-to-day operations, supporting over 700 computer systems valued over $3M
  • Managed $1.9M annual budget, including Commander and Vice Commander business travel accounts, unit Automated Data Processing Equipment and $200K in visual information equipment and maintenance
  • Advised Agency personnel on Freedom of Information Act and Privacy Act training and requests
  • Monitored Government Visa Card program and approved local purchases for seven credit cards
  • Quality Assurance Evaluator for $450K web contract. Directs contractors maintaining intranet and extranet sites and the Air Force Portal
Candidate Info
8
years in
workforce
1
year
at this job
AS
Applied Science
BS
Business Administration
3

Senior IT Manager

Oversaw and coordinated technology direction and strategy, process and quality improvement. Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. Directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies. Responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and client relations. Managed team of 30 technical staff and a budget of nearly $12 million.

  • Designed and developed fully automated financial system to account for over $7 billion in annual revenue, improving overall financial accountability from $12 million in variances to less than $100. Implementation resulted in approximately 550 hours in labor savings per month.
  • Architected new portfolio management system by engaging key business leaders and designing a software application resulting in a 22% decrease in sales IT budget and increased turnaround for sales, finance, marketing and production IT projects.
  • Created a remote/mobile reporting system to transmit critical sales data to any remote device within 60 seconds through a secured portal resulting in improving ability of executive management to receive key financial data instantly.
  • Led team of business and technical staff through a conversion to Scrum project methodology by defining roles, assigning staff, and developing training programs resulting in a 25% reduction in application lifecycle times and a 35% improvement in customer satisfaction survey scores.
  • Streamlined defect management by implementing a Scrumban project methodology resulting in reducing application defects by 45% and defect resolution times by 20%.
  • Partnered with IT professionals and business leaders to initiate a mobile sales application contributing to an 18% increase in sales. Implementation resulted in reduction of three technical staff.
Candidate Info
19
years in
workforce
5
years
at this job
BS
Computer Science
BS
Mathematics
MBA
Master of Business Administration
4

Senior Vice President - Senior IT Manager

Subject matter expert in leasing industry, heading technology on M&A projects and managing leasing technology platform. Managed $7M budget and team of 54 professionals.

  • Produced annual cost reduction of $1.2M through 70% leverage of offshore contractor resources to provide development and production support for bank's major leasing system.
  • Led technology effort to convert lease portfolios for multiple divestiture projects, working with purchasers to ensure successful conversions.
  • Led successful migration of leasing platform to consolidated data center.
  • Developed long term lease platform strategy for CitiCapital division.
Candidate Info
36
years in
workforce
2
years
at this job
BA
Mathematics
MBA
Finance
5

Senior IT Manager

Direct staff of 5 onshore and 1 offshored manager, 15 Deskside technicians and 2 tech leads. Indirect staff of 9 offshore Deskside technicians and 29 onshore. Global capital and operating expense budget up to $13M.

  • Offshore Deskside support for 28,000 global users. Level 1 - 3 onshore support for 15,000 US and Canada users.
  • Improved customer satisfaction, post offshoring, by 25% to 4.2 out of 5. Increased on-time delivery of incidents and service requests from 85% to over 97% percent.
  • Authored first global print policy. Managed execution of a US based print consolidation project. Approximate savings - $500K annually.
  • Negotiated international language into managed print service contract.
  • Negotiated Professional Services Agreement (PSA) to provide baseline imaging and client support services.
  • Designed maintenance plan for Video Conference technologies saving $80K annually.
  • Executed RFP for IT asset salvage vendor. Increased security, provided indemnity of liability and approximately $250K in previously unrealized asset value.
  • Oversaw rollout of Windows 7 operating system.
Candidate Info
38
years in
workforce
1
year
at this job
BA
Telecommunications Management
BA
Business Administration
6

Senior IT Manager, Project Delivery

Managed business and clinical system operations for the largest not-for-profit health care system in Texas with over 15,000 employees and 11 hospitals. Managed the ongoing support of large enterprise systems with over 10,000 end-users. Led project selection, planning, analysis, development, and implementation of Healthcare, CRM, and Financial Systems using client server and web-based platforms.

  • Managed project portfolio which consisted of 20 large-scale projects with a capital budget that exceeded $15 million.
  • Directed the implementation of a system-wide workflow automation system that reduced the average bed turnover time by over 50% and increased hospital revenue by over 20%. System reduced operational costs by $1.5 million per year.
  • Managed the implementation of a high profile, enterprise-wide Care Management Information System (MIDAS) with a $1.8 million budget. Reduced cost by $8.9 million over the first 5 years.
  • Managed the IBM mainframe upgrade from OS/390 V2R10 to z/OS V1R4. Upgraded and moved HealthQuest, HRMS, and other mission critical applications to the new LPAR. Coordinated upgrade with over 100 key stakeholders. Completed project 4 weeks ahead of schedule which resulted in a net savings of over […]
Candidate Info
11
years in
workforce
3
years
at this job
C
Certificate
BBA
Management Information Systems
Project Management Professional (pmp)
7

Senior IT Manager - Application Development

Defined an $11 million dollar 4-year technology plan to simplify the open account, transfer of ownership, and literature fulfillment processes resulting in improved operation efficiency, asset retention, new accounts, and channel shift from paper to web. Managed directly, and indirectly, 35 personnel (Managers, Technical Leads, Architects, developers, testing, and business analysts) accountable for application development, and implementation of projects for the Simplified Fulfillment program.

  • Implemented new Open Account and Transfer of Assets "smart" forms resulting in a increase in the "In Good Order" rate by 30%.
  • Implemented the Loss of Loved One application to simplify the transfer of ownership process resulting in 40% more clients using the web than paper and a increase of 18% in the "In Good Order" rate.
  • Implementing three new Transfer of Assets web-based applications to simplify the transfer of assets from other financial organization to Vanguard resulting in improved client experience and more efficient internal workflows.
  • Defined and implemented Agile Project Management processes and procedures that increased the team's productivity by 32% and increased the application quality from 86% to 98%
Candidate Info
20
years in
workforce
2
years
at this job
BA
Management Information Systems
8

Senior IT Manager

Recruited to implement greenfield Internet Savings Bank. Directed all IT infrastructure development and maintenance.
Authored SOW, supervised contracts, managed vendors. Contributed directly to best practices across change controls, RFPs,
training, and testing with the global team. Served as key liaison with marketing, legal, finance, operations, fraud, and risk
management. Led offshore team of 5-15 and managed $5M budget.

  • Developed / launched a high-profile online deposit product within budget and ahead of schedule.
  • Managed technical relationship with new vendor providing $1M production support SOW for internet banking.
  • Built prototype for enhanced authentication security product - adopted as best practice across all GE business units.
Candidate Info
6
years in
workforce
3
years
at this job
BE
Computer Science
MA
International Business
9

Senior IT Manager - Service Delivery

Manage large technology initiatives, including implementing the myPassword Active Directory self-service password tool across the Caesars Enterprise which led to a 50% reduction in end-user tickets and savings of over $200,000/year.

  • Lead and manage the Service Desk and Business Critical Operations teams (50+ staff). The Service Desk receives calls from all of the end-users needing to submit tickets and also lead Priority 1 incidents for the enterprise.
  • Manage Change Management, Asset Management, Problem Management and Release Management for Enterprise, spanning across the US for over 50 properties and global properties. Compile and analyze product and property data in order to identify improvement areas. Lead teams in Problem Management and improvement opportunities to reduce incident counts. Responsible for all corporate processes to identify and drive process improvements across multiple businesses and areas. Assisted in implementing BMC Remedy tool.
  • Create and implement standards and policies for all owned process areas, driving corporate culture to adhere to policy. Manage service improvement and technology projects. Create and present key performance metrics to Directors on a regular basis. On-call manager on a 24x7 basis working with a sense of urgency.
  • Gathered and identified all assets for the Enterprise, creating an accurate and up-to-date CMDB, along with an evergreen process. Implemented Preventive Maintenance Schedules for entire company in order to maintain assets, which is reducing incidents and total time to resolve.
Candidate Info
22
years in
workforce
7
years
at this job
BA
Business Administration
10

Senior IT Manager - Communications

Senior Manager of web development team with 3 direct reports, responsible for multiple internal web sites and knowledge base systems.

  • An early adopter of CMS technology at Schwab, helped foster acceptance and wide use of a new CMS platform at Schwab.
  • Designed and managed a knowledge management system for developer audiences.
  • Designed and managed several departmental and governance intranet sites.
  • Established and managed developer community forums, moderated 80+ live presentations and round- table discussions on developer related topics.
  • Contributed to company-wide Rational Unified Process training initiative with resource managed and management of online training resources.
  • Awarded a mentorship leading a 6-month technical training program on web technology and CMS tool implementation
Candidate Info
9
years in
workforce
5
years
at this job
BA
English, Liberal Studies

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