Sales Support Specialist Resume Samples - Page 3

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Sales Support Specialists provide assistance to sales teams and act as a liaison between sales representatives and internal departments. Typical sample resumes for Sales Support Specialists describe duties like submitting quotes, tracking orders, solving customer issues and providing information about products. Based on our collection of example resumes, essential qualifications for the job are sales orientation, teamwork, customer service skills, excellent communication abilities, technical expertise, and computer competencies. A high school diploma or a degree in a relevant field is common experience in Sales Support Specialists resumes.

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21

Sales Support Specialist

Team member in the Dealer Relations department of one of the nation's leading auto finance companies. Dedicated point of contact providing ongoing assistance and support to assigned group of Dealer Relations Managers, Regional Manager, and automotive dealerships. Prepare daily sales volume and detail reports, review and adjust dealer reserves, and collect deficit reserves from past and present dealer networks. Review held deals and coordinate acquisition of items needed to fund in order to increase volumes and sales. Prepare analysis and reporting of national accounts key metrics for senior management. Assist dealers with questions about website and program policies; conduct call campaigns to inform dealers of specials and incentives.

  • Automated national accounts reporting.
  • Assisted in process mapping sessions to streamline department operations.
  • Received multiple SPARK awards in recognition of excellent performance.
  • Recognized by both management and colleagues for excellent internal customer service.
Candidate Info
10
years in
workforce
3
years
at this job
BS
Business Administration
22

Sales Support Specialist, Channels Sales Operations

Supported the [company name] Business Partners in the onboarding process to enroll in various software incentive programs.

  • Monitored, maintained and ensured that workflow decisions met the business control requirements and that the content was [company name] Audit Ready.
  • Colloborated with [company name] Business Controls monthly, providing the requested back-up documentation for Sarbanes Oxley (SOX) compliance testing requirements.
  • Partnered with [company name] Sales to ensure that business partners were properly certified and met program requirements leading to deals being closed.
  • Deployed a twice per year revalidation process to confirm that the business partners to meet the program requirements.
  • Conducted on-line presentations to business partners and [company name] sales in order to communicate program changes and updates.
  • Created and distributed daily reports to [company name] sales with current certification and program statuses and identified sales opportunities.
  • Communicated constantly with [company name] Sales and business partners to resolve obstacles to deals getting closed.
Candidate Info
16
years in
workforce
5
years
at this job
BBA
Marketing
23

Merchant Sales Support Specialist

  • Provided Sales Support to 450+ active external sales agents all over continental United States
  • Managed various projects/initiatives focused on improving internal and external processes, procedures and systems.
  • Conducted training and educating both agents and merchants about company services and products in order to improve related sales and customer satisfaction.
  • Training also included business transaction technology (POS integration, fees, Federal PCI Regulations), transactional back end banking applications, and all new technologies and mandates.
  • Initiated, analyzed and approved merchant applicant reports to assess credit worthiness and risk.
  • Documented, packaged and rolled out new training material to existing staff and sales reps.
Candidate Info
19
years in
workforce
6
years
at this job
AA
Business
24

Sales Support Specialist

Applied knowledge of all customer service systems, procedures, products, and processes to perform complex and diverse assignments in support of daily customer service effectiveness.

  • Handle internal and external inbound calls liaison between customers and order express.
  • Post credit card payments, processed credits, return authorization, resolved issues for charge backs, unapplied cash and researched accounts for discrepenancies.
  • Handle orders by shipment through a variety of carriers in the US and Canada
  • Export documents into excel spreadsheet by utilizing JD Edwards
  • Processed customer requests in an accurate and timely manner; strived to exceed individual performance guidelines for phone statistics, in order to contribute to the department's overall service level.
  • Opened and closed customers, vendors and sales representative tickets presented in SSC bucket.
  • Collaborated with the department to exceed a 92% answer rate with less than a 60 second wait time on all inbound calls.
  • Managed and review national account EDI orders, ensuring accuracy and timely fulfillment
Candidate Info
29
years in
workforce
5
years
at this job
Chemical Dependency Counselor Assistant
Business Management
Nursing Assistant Certification
25

Sales Support Specialist

Collaborated in national sales of neurophysiology equipment, worked with the top sales rep in sales of 1 million during fiscal year 2013 (total sales 3 million)

  • Estimated and quoted prices, contract terms, warranties and delivery dates
  • Answered customers questions about products, prices, availability and credit terms
  • Negotiated details of contracts and payments
  • Attended company training seminars to become familiar with product lines
Candidate Info
9
years in
workforce
2
years
at this job
BA
Business Administration
MA
Digital Media And Marketing
26

Education Sales Support Specialist

Successfully manage and resolve over 300 inbound customer calls weekly inquiring of their post-sales status and activities such as order status, billing inquiries and resolutions, exchanges and returns and more for established Apple accounts.

  • Promoted to level two-education sales support specialist within two months of employment.
  • Diligently listen to customers' questions, complaints, and concerns to ensure issues are adequately resolved within a timely manner.
  • Make follow up calls to customers to validate information on their purchase order.
  • Effectively communication with all levels of the Educational Institutions such as teachers, principals, professors, and the board of educators to successfully process their orders.
Candidate Info
13
years in
workforce
3
years
at this job
HS
High School Diploma
BA
Human Resource
27

Sales Support Specialist

  • Acquired invaluable customer service skills to ensure consumer satisfaction
  • Trained and performed inventory duties to reduce waste, fraud, and abuse of merchandise
  • Assisted management with editing, communicating, and keeping policies updated to maximize productivity
  • Developed extensive knowledge in problem solving skills
  • Voluntarily assisted security with the Loss Prevention program to minimize loss of product from theft
  • Extensive knowledge and experience in stocking merchandise
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
28

Sales Support Specialist

Processed purchase orders for K-12, Higher Education, and special accounts in the Education Department

  • Interacted with customers prior to and/or after time of order entry
  • Coordinated with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
  • Provided excellent customer service via phone and email
  • Able to exercise judgment within defined procedures and practices to determine appropriate action
Candidate Info
3
years in
workforce
1
year
at this job
BS
Business Administration
29

Sales Support Specialist

Managed several critical projects simultaneously, including facilitating communications between the client and various organizational departments, webpage content, and distribution of announcements.

  • Represented the organization at various business events, interacting with the client promoting our products.
  • Developed and initiated distributing weekly reports reflecting supporting data to increase generated revenue.
  • Direct business relations and distribution of company literature to stimulate client interest and sales leads.
Candidate Info
6
years in
workforce
1
year
at this job
Business Communications
30

Sales Support Specialist

  • Focused on driving process improvement initiatives across the sales organization that enhance sales force productivity and efficiency
  • Successfully designed and delivered agricultural training course to 62 internal, office-based employees in order to increase agricultural literacy and improve customer interactions
  • Supported onboarding process of the sales team (SAA, MAA's) including event planning, scheduling and coordination
  • Supported and trained sales staff on selling tools. These tools include but are not limited to forecasting, customer/account plans, opportunity plans, and CRM
  • Visited various trial plots to increase research and development knowledge of products and field application
Candidate Info
6
years in
workforce
2
years
at this job

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