Rooms Controller Resume Samples - Page 2

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Rooms Controllers work in hotels and are mainly responsible for ensuring an excellent guest experience. Resume examples for Rooms Controller showcase duties such as managing guest rooms assignments, monitoring room availability, collaborating with the housekeeping department, adhering to safety policies, and strategizing room plans. A successful resume sample in the field should mention the following job requirements: customer service, availability for a flexible schedule, computer competences, being able to work in a fast-paced environment, and reliability. Most Rooms Controllers have postsecondary training in hospitality.

11

Rooms Controller/in-house Reservation Agent

  • Uploading group block bookings into central reservation system
  • Maintained group reservation cut off dates
  • Keep daily room inventory balance between central reservation system and front office system
  • Daily set up of hotel-Assignment of rooms/coordinate with sales/event for V.I.P room assignment and other special group room blocking for a 500 room property
  • Handled all pre-set up of group billing
  • Coordinated group information between Front Office and Event staff
  • Serviced full convention services team of 10 and sales department of 15, this is for a hotel with convention hall of 65,000 sq ft of meeting room space
Candidate Info
1
year in
workforce
1
year
at this job
Financial Services
Public Relations
12

Rooms Controller

  • Manage associates on front desk standard operating policies/procedures
  • Analyze and coordinate pre-registration procedures for arriving VIP guests and groups
  • Analyze any over-commitments and run daily reports
  • Track and accommodate requests for room changes when possible; communicate status to appropriate staff
  • Verify and adjust billing for guests while securing valid payment
  • File guest paperwork or documentation
  • Follow up with guests to ensure their requests or problems have been met above and beyond their satisfaction
  • Receive, record, and relay messages accurately, completely, and legibly
Candidate Info
5
years in
workforce
5
months
at this job
BS
Business Administration
13

Rooms Controller & Group Coordinator

  • Assign guest rooms based on inventory, brand loyalty, availability
  • Answer hotel and front desk phone
  • Coordinated show rooms for sales team
  • Problem solve with management on oversells, guest opportunities, large groups
  • Build groups in Marsha and Opera
  • Set up billing and routing instructions for large groups
Candidate Info
8
years in
workforce
2
years
at this job
BA
Laude, Communications
14

Senior Guest Service Representative( Rooms Controller)

  • Highly skilled in greeting visitors and directing them to the right person or section
  • In-depth knowledge of managing the guests' book and issuing security passes
  • Hands-on experience in giving information and answer questions
  • Proven record of answering calls and taking messages
  • Demonstrated ability to deal with phone and email enquiries
  • Able to keep an organized front desk area
  • Comprehensive knowledge of organizing reading material in the waiting area
Candidate Info
15
years in
workforce
3
years
at this job
AS
Hospitality And Hotels
Certification
Certification
15

Rooms Controller

  • Daily blocking of guests rooms with a strong focus on Owners and VIP's
  • Always focusing on special requests and guest needs
  • Assisting agents with checking in guests, rooms assignment, wait rooms, and room moves
Candidate Info
10
years in
workforce
1
year
at this job
BBA
Management And Accounting
16

Rooms Controller

  • Organize and coordinate check-in/pre-registration procedures for all arriving groups.
  • Run daily reports; set up the house and ensure that all guests are blocked into specific room requests.
  • Assist front desk representatives with check ins/check outs and assist with running daily stand-ups to inform front office team of major incoming groups to the hotel and their specific requests.
Candidate Info
3
years in
workforce
4
months
at this job
AS
Criminal Justice
BS
Criminal Justice
17

Rooms Controller

  • Liaison for Front Office in communications between Housekeeping, Sales, [company name].
  • Controlled room inventory by maintaining a balance in room types, managing room readiness, and room queue waits.
  • Pre-blocked daily special requests/groups, room assignments.
Candidate Info
3
years in
workforce
11
months
at this job
AA
Fashion Design
18

Rooms Controller

  • Full knowledge of the status of every guest room in the hotel
  • Organize the room's inventory according to hotel occupancy on a daily basis
  • Block all room reservations according to the guest's preferences and hotel occupancy
Candidate Info
13
years in
workforce
13
years
at this job
C
Medical Billing And Coding
19

Boars Head Inn Rooms Controller

  • Promoting a positive atmosphere and go above and beyond to guarantee each customer receives exceptional service.
  • Communicating clearly and promptly pertinent information to front desk and housekeeping.
  • Preparing the day for front desk to have a successful day.
  • Resolving issue related to guests
  • Overseeing guest room inventory
  • Providing assistance in the event of an employee being absent
  • Managing all paperwork (Daily logs report, Springer Miller, and end of day reports), handling cash deposit duties and reconciling discrepancies
  • Assisting front desk when needed and communicating back and forth with housekeeping about room statuses
  • Engaging customers is positive dialogue to ensure return business and resolving any complaints promptly
Candidate Info
7
years in
workforce
3
years
at this job

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