Rooms Controller Resume Samples

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Rooms Controllers work in hotels and are mainly responsible for ensuring an excellent guest experience. Resume examples for Rooms Controller showcase duties such as managing guest rooms assignments, monitoring room availability, collaborating with the housekeeping department, adhering to safety policies, and strategizing room plans. A successful resume sample in the field should mention the following job requirements: customer service, availability for a flexible schedule, computer competences, being able to work in a fast-paced environment, and reliability. Most Rooms Controllers have postsecondary training in hospitality.

1

Rooms Controller

  • Managed inventory of 1,000+ rooms and an average of 2,500+ guests daily between both JW Marriott and Ritz-Carlton.
  • Hosted 500+ large groups such as the Grammys, Special Olympics, People’s Choice Awards, Rose Bowl, and ESPY Awards.
  • Collaborated with group housing, sales, and events to create five-star arrival experiences for tour groups, VIPs and 50+ professional sports teams.
  • Happily worked beyond my daily role to seamlessly handle ‘pop-up’ groups such as the Chinese Consulate and The United States Secret Service.
  • Acted as manager on duty for the front office; trained incoming front office agents and managers in room operations, hotel computer system, and providing excellent customer service.
  • Promoted from Guest Service Representative in less than a year and awarded Marriott’s Five Star Employee of the First Quarter.
Candidate Info
4
years in
workforce
1
year
at this job
BA
Literature
2

Rooms Controller

  • Monitored the house count, verified credit, and ensured rooms are blocked correctly prior to guest arrival
  • Introduced new procedures to assist with providing a flawless arrival experience, by providing front desk agents with more upgradable rooms, in result increased upgrade revenue by 100,000,000
  • Work closely with event planners, and banquet team to insure successful events one of the largest convention center
Candidate Info
5
years in
workforce
6
months
at this job
BS
Political Science
MA
Organizational Management
3

Rooms Controller & Coordinator / Front Desk Agent / PBX Operator

  • Recognized as one of top 10 employees of the year for high quality leadership and extraordinary customer service as top 25% in company for driving revenue through upsells and upgraded rooms
  • Managed 400 rooms and special requests for all guests including VIP’s and Corporate CEOs
  • Supervised multiple shifts, taught approx. 10-15 associates for positions in various competency levels
  • Responded to emergency situations and worked under high amounts of stress
  • Worked with summer kid’s camp club
Candidate Info
7
years in
workforce
4
years
at this job
BS
Psychology, Minor
4

Rooms Controller

  • Assigned rooms for 353 rooms property according to guest request and preferences.
  • Organized group arrivals and met with conference service manager to ensure all arrival details of group
  • Established strong relationships with all hotel support departments to communicate daily needs of front
Candidate Info
2
years in
workforce
7
months
at this job
BA
Business Management
5

Rooms Controller

Hold full accountability for the coordination and organization of hotel's room inventory, while serving as a liaison between Housekeeping, Front Office, and Reservations to ensure flawless and proper distribution of guest rooms

  • Provide value-added client service through resourceful handling of guests' special and unique requests to ensure superior quality stay
  • Coordinate staff and resources to efficiently accommodate guests' requests
  • Maintain Hotel image and work to consistently enhance reputation among clientele to generate referrals; sustainably improved client satisfaction rate and contributed to retention efforts
Candidate Info
9
years in
workforce
5
years
at this job
BS
Hospitality Management
6

Rooms Controller

  • Assign reservations into proper room categories
  • Answer requests from Sales, Events, and other departments
  • Maintain room inventory for 408 total rooms
  • Maintain an organized and detailed environment
  • Review forecasts of projected occupancy and room availability
Candidate Info
1
year in
workforce
9
months
at this job
BS
Hospitality Management
7

Front Office Supervisor/rooms Controller

  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
  • Communicated with all department managers (housekeeping, engineering, security and sales) on continuous basis
  • Familiarized with the hotel computer system outline for training maintenance and trouble shooting software issues.
  • Prepared all pre-blocked arrivals for the following day; i.e. V.I.P.'s, Special Requests, Tours and Groups
Candidate Info
6
years in
workforce
1
year
at this job
Business
8

Rooms Controller / Overnight Manager

  • Ensured all rooms were assigned for arriving guests.
  • Utilized my resolution skills to ensure guests were properly cared for when opportunities arose and created personal relationships with guests to make sure they would return to our property without hesitation.
  • Worked closely with all hotel departments including housekeeping, engineering, sales / marketing, and meetings and special events to make certain the needs of our guests and fellow employees were met.
  • In the course of two years I have been promoted 3 times. I started in the PBX department, promoted to the front desk shortly after. I was also the overnight Leader on Duty 2-3 times a week and finally promoted to the Rooms Controller for the entire resort.
Candidate Info
11
years in
workforce
2
years
at this job
9

Rooms Controller/front Office Supervisor

  • My daily responsibilities include completing specific checklists; which include running reports and preparing for the upcoming day's arrivals.
  • Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
  • Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.
  • Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints.
  • Work with other departments on a regular basis to ensure the day's operations run smoothly.
  • Assist at the front desk when needed with check ins or check outs. Assist with guest situations at the front desk when they request a supervisor or manager.
  • Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow.
  • Consistently made the most revenue for the amount of room category upsells in my department. Reaching out to guests prior to their arrival offering them a room upgrade or an extra room, my total has ranged anywhere from $8,000 to $15,000 per month within the first few months of 2017.
Candidate Info
11
years in
workforce
1
year
at this job
HS
High School Diploma
AA
Business Administration
10

Rooms Controller/front Office Supervisor

  • My daily responsibilities include completing specific checklists; which include running reports and preparing for the upcoming day's arrivals.
  • Blocking upcoming reservations into rooms, balancing room categories, blocking upcoming arrivals behind departures to ensure maximum occupancy.
  • Prepare for upcoming groups arriving by reviewing group resumes and accommodating any specific billing and/or reservation requests.
  • Answering phone calls, assist guests and upcoming guests, listen to guest inconveniences and/or complaints.
  • Work with other departments on a regular basis to ensure the day's operations run smoothly.
  • Assist at the front desk when needed with check ins or check outs. Assist with guest situations at the front desk when they request a supervisor or manager.
  • Assist and lead front desk agents in problem solving, answering their questions, and continuing to allow them to learn and grow.
  • Consistently made the most revenue for the amount of room category upsells in my department. Reaching out to guests prior to their arrival offering them a room upgrade or an extra room, my total has ranged anywhere from $8,000 to $15,000 per month within the first few months of 2017.
Candidate Info
7
years in
workforce
1
year
at this job
HS
High School Diploma
AA
Business Administration

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