Retention Specialist Resume Samples - Page 2

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Retention Specialists work in a variety of industries and their main role is increasing customer, employee or student loyalty. These people usually work in a customer service department, communicate with customers on the phone, solve their inquiries and report further to their supervisors. Based on our resume examples, the ideal candidate demonstrates customer service orientation, patience, telephone etiquette, very good communication skills, and basic computer competencies. A high school diploma or marketing courses is common experience in Retention Specialist resumes.

For more information on what it takes to be a Retention Specialist, check out our complete Retention Specialist Job Description.

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11

Retention Specialist

Attended inbound disconnected calls immediately and proficiently.

  • Presented high level customer service in an efficient manner.
  • Introduced the products and services for existing customers.
  • Responded to all queries regarding billing disputes.
  • Executed orders for new service, reschedules and saved accounts.
  • Monitored and reported the results of retention efforts.
Candidate Info
9
years in
workforce
3
years
at this job
12

Life Skills Educator, Retention Specialist, Training Coordinator, Transitional Work Manager

Facilitated and instructed over 60 Life Skills Education classes

  • Created and implemented a training pilot for the participants in the program.
  • Oversaw the Transitional work operations, 5 Site Supervisors and equipment.
  • Reported to County Director and National Director about the status of the transitional work operations.
  • Oversaw and maintained the company's retention program.
  • Assisted the County Director with the day to day operations of the entire office.
Candidate Info
6
years in
workforce
2
years
at this job
MS
Psychology
13

Recruiting and Retention Specialist

Responsible for the recruitment of officers in the downstate geographical area of New York, with an annual requirement of 32 officers for the NYARNG.

  • Met or exceeded all monthly, quarterly and annual requirements averaging better than 110%.
  • Improved overall sales force retention.
  • Conducted market analysis in sales area.
  • Setting up and managing static displays.
  • Presentation to units, colleges, local and civic groups.
  • Interview and pre-qualify potential candidates for enlistment.
Candidate Info
61
years in
workforce
8
years
at this job
BS
Accounting

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