Retail Sales Consultant
Fast paced sales compensation position, geared toward technology and customer service excellence.
- Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
- Implemented comprehensive needs assessment mechanism to help recognize demand for plans and services.
- Managed, maintained and established business accounts with 200 devices.
- Executed problem-solving skills to determine solutions for clients in escalated situations.
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Retail Sales Consultant
Facilitated customer-centric sales utilizing open ended needs assessment
- Ensured team-wide commitment to premiere customer service quality standards
- Exceeded personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local market
- Maintained certification for as Small Business Sales Representative for over five years
- Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions
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Retail Sales Consultant
Recognized by Director of Sales for exceeding 125% of sales goals for 8 consecutive months.
- Received Regional Achievement Award for successfully selling 49 diversified strategic products throughout Q3 of 2014.
- Developed and implemented proactive marketing strategies in order to enhance in-store sales performance.
- Leveraged market data, competitive insights and website analytics to increase client profitability.
- Successfully fulfilled interim leadership duties in the absence of Retail Store Manager.
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Retail Sales Consultant
Developed and provided a good customer experience which lead to a loyal customer base.
- Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
- Assisted customers in understanding their monthly bill.
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
- Understand customer's needs and helped them discover how our products meet those needs.
- Educated and engaged customers through product demonstrations.
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Retail Sales Consultant
Managed a culture of excellence in customer service to achieve highest average Customer Experience Survey Year to Date in market
- Assisted with development of personnel for a team of 13 sales consultants
- Led the store and market in sales for 3 consecutive months
- Won an award for going above and beyond for customers
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Retail Sales Consultant
Assisted customers in mobile device troubleshooting and product technical support
- Created mobile solutions for consumers on through the sales of mobile devices and plans
- Contributed to optimizing revenue through the use of outreach and promotional programs.
- Nominated for Business Champions' Program for excelling in B2B sales
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Retail Sales Consultant
Sell TV entertainment products and security systems to prospective customers, and develop new revenue (up selling) from existing customers.
- Demonstrated wireless equipment and entertainment Wi-Fi technology devices.
- Handled competitive offers ensuring market feedback to store managers were met.
- Established new accounts in support of completing contracts and warranty processes.
- Communicate with customers in ways of promoting new marketing campaigns through product promotions.
- Calculated bill plans in addition to newly acquired merchandise.
- Built and maintained rapport from new and existing customer accounts.
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Part-time Retail Sales Consultant
Readily eclipse full time monthly and daily quotas as a Part time Representative with 150% Attainment on goals set by the company.
- Consistently achieving to be the top sales rep each year meeting every goal with 150% attainment or greater.
- Improved Customer service with efficient problem solving solutions earning high customer service rating.
- Vast knowledge of business solutions for new small businesses attaining 3000% of the goal set by the Company.
- Product accessory knowledge selling $250,000 in one time revenue.
- Knowledge of Data Services and Data Solutions to best fit customer needs and making the company $250,000+ in reoccurring revenue.
- Product knowledge of other electronics with sale skills that achieve 160% attainment on company goals for sales of tablets Wi-Fi hotspots and other electronical devices.
- Other Responsibilities training other retail employees on wireless services, products, selling tactics, and customer care solutions.
workforce
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Retail Sales Consultant
Exceeded monthly sales quota of $2,500 in recurring charges, $3,000 in one time charges and 92% customer satisfaction
- Recognized by senior management for exceptional customer service
- Managed all administrative aspects of sales including: contracts, warranties and payments, which resulted in strong customer loyalty
- Used social media technologies to promote sales/advertising campaigns and attract potential customers
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Retail Sales Consultant
- Provided customer support for cellphone and plan issues
- Performed phone upgrades, line activations, and exchanges
- Demonstrated and recommended products and services
- Exceeded sales expectations every month
- Ranked #2 in the area for sales for August 2014
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