Retail Sales Consultant Resume Samples

Retail Sales Consultant

Fast paced sales compensation position, geared toward technology and customer service excellence.

• Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
• Implemented comprehensive needs assessment mechanism to help recognize demand for plans and services.
• Managed, maintained and established business accounts with 200 devices.
• Executed problem-solving skills to determine solutions for clients in escalated situations.

Retail Sales Consultant

Facilitated customer-centric sales utilizing open ended needs assessment

• Ensured team-wide commitment to premiere customer service quality standards
• Exceeded personal and corporate sales goals, consistently recognized as part of the top 15% of sales representatives in the local market
• Maintained certification for as Small Business Sales Representative for over five years
• Managed storefront financial responsibilities, including deposits, inventory maintenance, and processing financial transactions

Retail Sales Consultant

Recognized by Director of Sales for exceeding 125% of sales goals for 8 consecutive months.

• Received Regional Achievement Award for successfully selling 49 diversified strategic products throughout Q3 of 2014.
• Developed and implemented proactive marketing strategies in order to enhance in-store sales performance.
• Leveraged market data, competitive insights and website analytics to increase client profitability.
• Successfully fulfilled interim leadership duties in the absence of Retail Store Manager.

Retail Sales Consultant

Developed and provided a good customer experience which lead to a loyal customer base.

• Maintained a strong knowledge of company's products, pricing plans, promotions, and service features.
• Assisted customers in understanding their monthly bill.
• Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
• Understand customer's needs and helped them discover how our products meet those needs.
• Educated and engaged customers through product demonstrations.

Retail Sales Consultant

Managed a culture of excellence in customer service to achieve highest average Customer Experience Survey Year to Date in market

• Assisted with development of personnel for a team of 13 sales consultants
• Led the store and market in sales for 3 consecutive months
• Won an award for going above and beyond for customers

Retail Sales Consultant

Assisted customers in mobile device troubleshooting and product technical support

• Created mobile solutions for consumers on through the sales of mobile devices and plans
• Contributed to optimizing revenue through the use of outreach and promotional programs.
• Nominated for Business Champions' Program for excelling in B2B sales

Retail Sales Consultant

Sell TV entertainment products and security systems to prospective customers, and develop new revenue (up selling) from existing customers.

• Demonstrated wireless equipment and entertainment Wi-Fi technology devices.
• Handled competitive offers ensuring market feedback to store managers were met.
• Established new accounts in support of completing contracts and warranty processes.
• Communicate with customers in ways of promoting new marketing campaigns through product promotions.
• Calculated bill plans in addition to newly acquired merchandise.
• Built and maintained rapport from new and existing customer accounts.

Part-time Retail Sales Consultant

Readily eclipse full time monthly and daily quotas as a Part time Representative with 150% Attainment on goals set by the company.

• Consistently achieving to be the top sales rep each year meeting every goal with 150% attainment or greater.
• Improved Customer service with efficient problem solving solutions earning high customer service rating.
• Vast knowledge of business solutions for new small businesses attaining 3000% of the goal set by the Company.
• Product accessory knowledge selling $250,000 in one time revenue.
• Knowledge of Data Services and Data Solutions to best fit customer needs and making the company $250,000+ in reoccurring revenue.
• Product knowledge of other electronics with sale skills that achieve 160% attainment on company goals for sales of tablets Wi-Fi hotspots and other electronical devices.
• Other Responsibilities training other retail employees on wireless services, products, selling tactics, and customer care solutions.

Retail Sales Consultant

Exceeded monthly sales quota of $2,500 in recurring charges, $3,000 in one time charges and 92% customer satisfaction

• Recognized by senior management for exceptional customer service
• Managed all administrative aspects of sales including: contracts, warranties and payments, which resulted in strong customer loyalty
• Used social media technologies to promote sales/advertising campaigns and attract potential customers

Retail Sales Consultant

• Provided customer support for cellphone and plan issues
• Performed phone upgrades, line activations, and exchanges
• Demonstrated and recommended products and services
• Exceeded sales expectations every month
• Ranked #2 in the area for sales for August 2014