Retail Operations Manager Resume Samples

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Retail Operations Managers oversee the everyday running of retail establishment. Their main responsibility is maximizing revenues while also improving customer satisfaction. Based on our collection of sample resumes, common Retail Operations Managers duties include recruiting and motivating staff, making sure sales targets are attained, maintaining inventories, developing product displays, scheduling shifts, and implementing marketing campaigns. Employers select resumes emphasizing leadership, organizational skills, sales orientation, teamwork, and computer competencies. Retail Operations Managers come from various backgrounds, including retail management and marketing.

For more information on what it takes to be a Retail Operations Manager, check out our complete Retail Operations Manager Job Description.

Looking for cover letter ideas? See our sample Retail Operations Manager Cover Letter.

1

Retail Operations Manager

Supervised a team of 50 food service workers supporting one large retail site with multiple hot foods and convenience items, 3 smaller retail sites handling predominantly convenience items, and concessions for various campus events. Average revenue per day $7,000 for retail sites, football concessions ave. $4,500 - 5,000 per game. Responsible for purchasing and receiving 3 times per week, daily preparation of 800 grab and go convenience items, coordination of special events, accounts payable, scheduling, training staff, forecasting, assisted with execution of on and off site catering events.

  • Gained the respect of employees and management through hands on leadership, actively supporting teams during peak activity
  • Recognized for flexibility in addressing last minute needs identified by Director
  • Maintained the goal of 28% food costs so full time employees earned bonuses
  • Exceeded the goal for labor costs by 2%
  • Successfully promoted weekly specials requiring cash payment to boost revenue
  • Increased customer satisfaction rating by 12% from prior semester score
Candidate Info
9
years in
workforce
1
year
at this job
HS
Communication
2

Vice President, Retail Operations Manager

Managed overall retail operations and business continuity plan for 2 states, ensuring adherence to audit and compliance processes, policies, and procedures. Worked closely with deposit operations and risk compliance departments to enhance policies and procedures. Managed and negotiated primary vendor contracts, and managed 16 office openings and 7 closings.

  • Increased retail productivity and operational efficiencies 11% by implementing automated systems in office locations, reducing FTE count by 1 and saving $630K in the first year.
  • Analyzed and implemented enhanced policies and procedures that reduced risk 10% and improved deposit operations efficiency, resulting in saving $12K annually.
  • Reduced risk 10% annually by managing and executing business continuity plan, conducting monthly and yearly system testing, identifying critical process issues and implementing improvements.
  • Improved operational efficiency 10% and reduced errors 20% by providing system upgrades and enhancements that simplified training of new hires and improved current staff system usage.
  • Instrumental in strategic planning and execution of 16 conversion acquisitions, resulting in $1.6M revenue impact for new products and services.
  • Saved $84K annually by negotiating improved vendor contracts, also resulting in increased consistency of services and coverage.
Candidate Info
17
years in
workforce
4
years
at this job
AA
Business Management
3

Retail Operations Manager

Responsible for managing retail services for the Western Region through a hybrid of third party retail teams and brokers supporting in-store display and shelf distribution objectives.

  • Developed the national retail operation standards for Georgia Pacific which is still presently used.
  • Managed a $2M retail service budget and reduced spending by 10 % over 12 month period by moving to a cost to service menu.
  • Reduced retail product out of stock average by 5 % across the Western Region by implementing a standard reporting and execution process.
  • Developed and collaborated with Coke USA to co-merchandise displays of Dixie coke cups and Coke products delivering and incremental 15,000 cases of sales for the western region over the summer holidays.
Candidate Info
13
years in
workforce
1
year
at this job
BS
Marketing Management / Sales
4

Retail Operations Manager

Created and successfully implemented a new business direction for a $1 million family business.

  • Grew revenue from $300,000 to $800,000 through new and existing customer development.
  • Increased customer base by using trade shows as a marketing platform to reach a specific audience.
  • Developed customer relationship system to communicate new product offerings.
  • Researched market trends and new products through trade publications and attending of trade shows.
  • Acted as purchasing agent, negotiating prices and maintaining the ongoing relationship.
  • Evaluated new and existing products to measure performance.
Candidate Info
12
years in
workforce
8
years
at this job
BA
Interdisciplinary Studies
MA
Master of Arts
5

Retail Operations Manager

Created and successfully implemented a new business direction for a $1 million family business.

  • Grew revenue from $300,000 to $800,000 through new and existing customer development.
  • Increased customer base by using trade shows as a marketing platform to reach a specific audience.
  • Developed customer relationship system to communicate new product offerings.
  • Researched market trends and new products through trade publications and attending of trade shows.
  • Acted as purchasing agent, negotiating prices and maintaining the ongoing relationship.
  • Evaluated new and existing products to measure performance.
Candidate Info
12
years in
workforce
8
years
at this job
BA
Interdisciplinary Studies
MA
Master of Arts
6

Retail Operations Manager

Supervised team of 50 in the planning, buying, inventory turns, and sales of promotional product solutions to
Fortune 100 and other large companies. Oversaw budgets and P&L activity. Established and maintained high
standards of customer service.

  • Wrote 5 training manuals and 1 policy manual for 4 start-up locations.
  • Led team of 8 in selecting point-of-sale system for new locations and in operating home-office portion of system.
  • Increased sales by 8% over 18-month period.
  • Boosted inventory turns to 6 per year.
  • Administered $22M budget and maintained $10M worth of inventory and equipment with 100% accuracy.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Political Science And Speech
7

Retail Operations Manager

Managed growth of multiple consumer products including cellular, paging, residential and cable services.

  • Interviewed, hired and trained sales associates starting with 30% labor efficiency and developed into an efficiency level of 95% over 6 months.
  • Consistently recognized as a leader in acquiring new business and customer retention. Guided territory management of key customers by directing outside sales ventures.
  • Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiencies exceeding corporate goals.
  • Served as primary resource person to resolve customer problems.
Candidate Info
2
years in
workforce
2
years
at this job
BA
English Education
8

Retail Operations Manager

Increased company efficiency through technology upgrades and process improvements such as new lockbox software to automate the lockbox department

  • Recruited, hired and trained over 200 new employees for the Lockbox, Courier and items processing Departments over a 15 year period due to growth and turnover.
  • Mentored, coached and trained over 200 team members over a 15 year period
  • Oversaw the development and launch of the Wholesale and Retail Automated Lockbox system
  • Reduced and controlled expenses by improving resource allocation for the Courier and Items processing departments
Candidate Info
25
years in
workforce
17
years
at this job
BS
Zoology & Chemistry
9

Retail Operations Manager

Recruited to fill new retail operations position to provide multi-store management and leadership role. Part of the corporate retail team to provide stores with sales, inventory control, visual presentation standards, and budget planning execution. Added new store development /opening execution, souvenir apparel and fashion buying, and systems implementation to responsibilities.

  • Revamped stores visual presentation standards to provide stores with plan-o-grams, upgraded store displays and fixturing, improved store lighting, and consistent signing programs.
  • Drafted and implemented associate selling assessment for managers to use as coaching tool to improve customer service and create a selling environment.
  • Point person for successfully opening 5 additional units in multi-state setting. Included new store concept development, employee training programs, inventory receipts and store set up, apparel buying, and systems implementation. Increased retail sales volume by $3.5M.
  • Selected to provide store operational input and design of upgrade to POS systems.
  • Received corporate employee of the quarter and outstanding service awards for "110% Service Culture & Guest First Attitude."
Candidate Info
24
years in
workforce
5
years
at this job
10

Retail Operations Manager

Responsible for $12 million/year retail business. Duties include project management, developing monthly P&L forecasts, analyzing monthly financial statements against forecasts, reporting cost of goods, manufacturing and sales, marketing new and existing product lines, developing marketing proposals and business plans, competitive analysis, negotiating pricing structures and profit margins, designing art work for packaging, brochures and advertisements, inventory management and control

  • Increased retail profits by 52%
  • Reduced manufacturing costs/inventory by 14%
  • Launched 4 additional products in retail
  • Reconciled $9 million in aged receivables through audits and analysis
  • Implemented software changes to identify unresolved accounts, quarterly savings of $155,000
  • Monthly savings over $400,000 through process improvements for accuracy
  • Created filing system traceable through computer program
Candidate Info
13
years in
workforce
2
years
at this job
BS
Marketing

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