Reservations Manager Resume Samples

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Reservation Managers handle reservation procedures in a hotel and perform various duties as requested by general managers. Typical duties listed on a Reservation Manager resume example are sorting correspondence, assigning tasks, reviewing arrival reports, predicting occupancy degrees, implementing hotel procedures, paying special attention to VIP guests, and maintaining relationships with clients. The ideal candidate should showcase in his or her resume excellent organization, communication and interpersonal abilities, time management, multitasking, supervisory skills, and computer competences. Hospitality studies are required by most employers.

1

Reservations Manager

Department head that developed and executed revenue management and yield strategies to increase quarterly profit by 15%

  • Slashed operating costs by 35% while continuing to enhance the customer experience
  • Managed and distributed rates, promotions and inventory flawlessly across all channels
  • Negotiated contracts as the account manager for vendors and homeowners to increase profit by 11%
  • Strategic planning related to budgeting, revenue, business development, employee development and marketing
  • Lead, mentored and developed a team of sales agents and supervisors
Candidate Info
10
years in
workforce
4
years
at this job
BA
Communication
2

Reservations Manager

Managed reservations department at multi-million dollar helicopter tour company

  • Led and mentored a team of 10 during day-to-day operations, resulting in a 25% increase in sales
  • Developed weekly schedule for reservation agents
  • Monitored and approved time for payroll
  • Audited reservations to ensure complete and accurate information
  • Trained the reservations staff on effective telephone sales techniques to drive revenue
Candidate Info
6
years in
workforce
1
year
at this job
AA
Associate of Arts
BA
Hotel Administration W / Concentration
3

Reservations Manager & Sales Rep

Played a key role in the start-up of an international ferry service between Portland, Maine and Nova Scotia, Canada. Part of the original management team, tasked with hiring and training 20+ reservation/terminal agents, and supervising the secure check in and boarding of up to 200 vehicles and 500 guests for each departure from the ferry terminal in Portland.

  • Travelled throughout New England selling the ferry service and vacation packages to representatives at AAA offices, motor coach and group tour operators, partner hotels and businesses, as well as consumers.
  • Assisted with the on-site deployment and training to support the rollout of two different software systems.
  • Served as the primary, on-site company representative to address guests' concerns and resolve issues with the service experience, bookings and customer satisfaction.
  • Succeeded in growing the motor coach segment by 430% in 2015, and tripled the amount of AAA commissionable sales compared to the previous season.
  • Represented the company at consumer trade shows and travel trade events.
  • Ensured accurate daily passenger manifests were submitted to US Coast Guard and Canadian customs and border protection services, as well as to the ferry ship.
Candidate Info
5
years in
workforce
2
years
at this job
BA
Communication
4

Revenue/reservations Manager

Increased rooms' revenue over budget. Growth in REVPAR, ADR and Occupancy 2012.

  • Aggressively develop, monitor and adjust pricing strategies increasing room revenues and occupancy over 2011 benchmarks.
  • Strategically managing rate positioning within the comp set reviewed in daily Sales call.
  • Achieved 95% efficiency in sold out nights during peak summer season.
  • Assisted with developing $10 million budget for 2013.
  • Managed Reservation Department, Yield Management for tracking, forecasting and executing optimum selling strategies.
  • Analyzed Star Report, Market Vision, historical data and citywide events to maximize occupancy, ADR and RevPar.
  • Assisted Sales Managers with RFPS, Group inventories and business demand.
Candidate Info
11
years in
workforce
1
year
at this job
AS
Business Management
5

Reservations Manager

  • Increased and maximized revenue for vacation condominium rental properties.
  • Coached, trainedd, and motivate sales agents to meet or exceed sales goals.
  • Managed the lead management software system to increase revenue through call conversion.
  • Various functions of Revenue Manager as required.
  • Increased inbound call conversion from 36% to 42%.
Candidate Info
29
years in
workforce
11
months
at this job
Banking, Sales, Leadership And Management
6

Reservations Manager

  • Contracted at this 194-room resort to build an efficient reservation crew that would generate more revenue and reduced the unoccupied room vacancy rate by 10%.
  • Forecasted occupancy reports, projected revenue and daily pickups for weekly upper management review.
  • Built personal relationships with each employee to increase morale and develop individual talent to satisfy the company and customers' needs.
Candidate Info
4
years in
workforce
1
year
at this job
Business And Management
7

Reservations Manager

Maintained and forecasted current and future pricing based on industry and economic trends

  • Created new contracts and established trust and rapport with existing travel agents and wholesalers to ensure repeat business and increasing revenues for the hotel
  • Reviewed guest feedback and recommended actions for a continuously improved experience
  • Shared courteous and informative responses to phone and email inquiries from prospective
Candidate Info
2
years in
workforce
1
year
at this job
AS
Food And Beverage Management
8

Reservations Manager

Oversaw Reservations department made at the hotel while working closely with GM and Revenue Manager

  • Assisted in Revenue Management to ensure maximum profitability
  • Controlled room blocks for Sales department and coordinated with other departments as needed
  • Trained and managed Front Office Agents on reserving room reservations.
  • Maintained PMS and revenue management systems and changed rates accordingly.
Candidate Info
5
years in
workforce
1
year
at this job
C
Certificate
BA
Business Administration
Management Systems
9

Reservations Manager

  • Oversee maintenance, repair and/or recondition of 130 vehicle fleet to ensure all quality assurance standards are maintained.
  • Generate detailed automotive records and reports to help meet high quality and customer service standards.
  • Hire, train and educate Reservations team members on duties and processes to guarantee consistent and unified customer service.
  • Flawlessly implemented a successful reservation system in addition to performing daily management responsibilities.
  • Selected by upper management as part of the Cadillac Continuous Improvement Team to aid in evaluating processes and procedures; recommended effective improvements to increase efficiency and reduce costs.
Candidate Info
3
years in
workforce
3
years
at this job
Leadership Training
10

Reservations Manager

Handled 50 VIP tour operator accounts in Russia, Ukraine, Germany, Italy, France and the Netherlands.

  • Responsible for the solicitation and generation of new accounts in the Russian and Ukrainian ELITE markets.
  • Negotiated terms and managed execution of group contracts and catering events for up to 50 attendees.
  • Trained new and current tour operators to use the company's online-based reservation system.
Candidate Info
10
years in
workforce
2
years
at this job
C
Hospitality Management
BA
History And Political Science

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