Reservations Agent Resume Samples - Page 5

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Reservation Agents are responsbile for processing travel and accommodation arrangements. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. No formal education is required for the role, and most candidates hold a high school diploma.

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41

Reservations Agent

Provide information over the phone and e-mail concerning [company name] and Resort's properties, including parks and hotels

  • Communicate with prospective guests explaining packages, rates, promotions and area attractions
  • Enter room and reservation data into computer system all while cross-selling other packages
  • File and prepare information to be mailed to perspective and current clients
  • Assist with interviewing and training new agents in the Reservations department
Candidate Info
7
years in
workforce
6
years
at this job
HS
High School Diploma
42

Room Reservations Agent

Answer multi-line phone system to assist with the reservations queue, assist callers with questions and/or transfer callers to the appropriate area

  • Quote rates and give accurate descriptions of rooms and suites
  • Book reservations into LMS system for individual reservations, convention bookings, wedding bookings, small groups and internet companies.
  • Initiate deposit refunds, set up proper billing accounts (i.e. sharewiths, room/tax/incidentals, direct/special billing)
  • Input group rooming lists
  • Change, cancel, and reconfirm existing reservations as necessary
  • Up-sell premium rooms and suites whenever possible
Candidate Info
18
years in
workforce
7
years
at this job
Business
43

Reservations Agent

Booked daily reservations for passengers

  • Documented daily interactions with passengers
  • Received direct payment for passengers airline tickets
  • Provided daily updates to passengers about flights
  • Provided back office work to restore airline tickets
  • Provided daily customer service skills
Candidate Info
3
years in
workforce
7
months
at this job
HS
High School Diploma
Medical
44

Reservations Agent

Provide meeting planners and convention service managers' one reservations point of contact.

  • Handle all reservations aspects of a group, room block monitoring, rooming lists, reporting pick up.
  • VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions.
  • Process guest reservations and up sell rooms.
Candidate Info
7
years in
workforce
2
years
at this job
C
Early Childhood Education
45

Reservations Agent

Confirming reservations for homes, condos and resorts

  • Showcasing properties throughout Siesta Key, Longboat Key and Anna Maria Island
  • Answering inquiries
  • Addressing guest needs
  • Handling basic clerical needs within the office: faxes, phone calls, and emails
  • Relaying home and condo property issues with the correct maintenance staff
Candidate Info
4
years in
workforce
8
months
at this job
AS
Arts
BA
Psychology

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