Reservations Agent Resume Samples - Page 4

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Reservation Agents are responsbile for processing travel and accommodation arrangements. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. No formal education is required for the role, and most candidates hold a high school diploma.

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31

Reservations Agent

Assist customers via telephone with selection and reservation of the optimal vehicle for their needs.

  • Manage sales and fleet goals.
  • Provide customer service for four branches of the Fitzgerald Automotive Company.
  • Receive and transfer calls for corporate offices, as well as local locations.
  • File spare keys, as well as registration and other paperwork for the company's fleet.
Candidate Info
7
years in
workforce
10
months
at this job
HS
High School Diploma
32

Reservations Agent

Submit reservation requests received via telephone and email into Aleph Reservation system.

  • Provide price quotes to customers for worldwide limousine services.
  • Communicate with dispatchers in order to provide accurate arrival times to our customers.
  • Document all customer comments or concerns to the service manager for follow-up.
  • Update and maintain the Aleph database containing customer profiles
Candidate Info
18
years in
workforce
5
years
at this job
Accounting, Business
33

Reservations Agent

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
Candidate Info
10
years in
workforce
1
year
at this job
34

Reservations Agent (hbr), MIA

Collaborating with internal and external customers to provide customer service through assessment and evaluation of customer satisfaction.

  • Confer with customers to determine service requirements and travel preferences.
  • Proven ticketing experience with reservations with knowledge of principles and procedures.
  • Assisting customers to determine customer needs, present information, or explain available services.
  • Re-issuing of tickets and informing clients of essential travel information such as travel times and transportation connection, flight cancellations, and rescheduling of flights.
  • Active listening while persuading others to change their minds about additional available options
Candidate Info
11
years in
workforce
2
years
at this job
MPA
Public Administration
Public Administration
35

Reservations Agent

  • Greeting and checking in/checking out guests
  • Ensuring that proper payment is received
  • Making individual and group reservations
  • Blocking specific rooms for groups, considering all 416 rooms and 10 different room types
  • Handling guests needs and requests with a sense of urgency
  • Answering multi-line phone in prompt and courteous manner
  • Ensuring proper communication with all departments so that guests’ requests are met
Candidate Info
5
years in
workforce
3
years
at this job
36

Reservations Agent

Answer telephone calls from Travel Agents, Passengers, and prospective passengers

  • Making reservations and cancelations of the same
  • Initiating refunds.
  • Advise passengers on the best suitable routes fares and promotions.
  • Act as a liaison between passengers and management.
  • Take payments to confirm reservations.
  • Calculate and collect additional monies for changes made to existing reservations.
Candidate Info
20
years in
workforce
4
years
at this job
37

Reservations Agent

Assisting customers in obtaining reservations to desired locations around the country in various contracted location. Entering personal information and reservations data into the reservations system. Customer service for event contract, in which I was responsible for processing refunds for changed or cancelled events.

  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Confer with customers to determine their service requirements and travel preferences.
  • Promote particular destinations, tour packages, and other travel services.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
Candidate Info
18
years in
workforce
2
years
at this job
HS
High School Diploma
38

Reservations Agent

  • Receive over 60 calls daily
  • Booking reservation, making adjustments to existing reservations (changing, canceling, updating)
  • Create, adjust, update A-plus Rewards Accounts (frequent flyer program)
  • Explain rules/polices of the company with customers
  • Send and receive over 40 e-mails daily regarding any current and/or past reservations
  • Provide solutions to complaints to restore customer's confidence in the company
Candidate Info
12
years in
workforce
8
years
at this job
BS
Integrative Studies
39

Reservations Agent

  • Provide answers to inquires by clients and advising them accordingly regarding bookings and reservations
  • Assisting customer who encounter problems in obtaining bookings using the online site
  • Providing more information about areas of interest in order to target more client
  • Book reservations globally
  • Email responses and inquiries regarding reservations
  • Provide information regarding fare details, tours, scheduling and other information regarding online transactions
Candidate Info
26
years in
workforce
5
years
at this job
Business
40

Reservations Agent

Verifies, maintains and accommodates hotel reservation of other companies for international
clients

  • Builds and preserves relationships with other hotels via phone and e-mail
  • Verifies contracting policies
  • Monitors, reviews and makes changes of reservations and billing
  • In constant contact with accounting for billing purposes
Candidate Info
6
years in
workforce
9
months
at this job
HS
High School Diploma

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