Reservations Agent Resume Samples - Page 2

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Reservation Agents are responsbile for processing travel and accommodation arrangements. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. No formal education is required for the role, and most candidates hold a high school diploma.

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11

Reservations Agent

Schedule customer leisure travels to Hawaii, Mexico, Caribbean, and South Pacific

  • Answer frequently asked questions and facilitate other information as needed pertaining to travel packages
  • Provide excellent customer service in all customer contact situations
  • Handle all inbound telephone and email inquiries in a friendly and helpful manner
  • Sold over $1.5 million in sales since January 1, 2014
Candidate Info
7
years in
workforce
1
year
at this job
BA
Humanities
MA
Master of Arts
12

Reservations Agent

Responsible for making professional, accurate, and cost-effective travel arrangements for [company name]' clients

  • Meet individual and departmental goals with regard to customer service, sales, phone stats and productivity
  • Service all calls according to quality assurance performance criteria as outlined on monitoring form
  • Special projects as assigned, Travel as required, complete a multitude of tasks and prioritize workload efficiently.
Candidate Info
10
years in
workforce
1
year
at this job
13

Reservations Agent

Communicates in a positive manner via phone, email, and in person with potential customers, travel agents and tour operators

  • Responsible for selling hotel and marine products to meet customer needs
  • Documents sales using reservations systems, processes payments, and accounts for inventory sold
  • Ensures customers are sent necessary product and reservation documents in a timely manner
  • Works with supervisors/managers to effectively resolve customer complaints and issues
  • Performs other duties as are appropriate and as assigned
Candidate Info
7
years in
workforce
9
months
at this job
BA
Anthropology
14

Reservations Agent

Made, changed, cancelled and confirmed reservations for rooms/suites and special accommodations via phones and email - from direct guest, third party, FIT's, and groups.

  • Answered inquiries regarding information about the hotel and hotel amenities, rates (also, promotional and discounted) special accommodations, procedures and policies.
  • Support the Sales team (which includes; Catering Sales Managers/Convention Sales Managers) in opening new accounts for Events and Conventions.
  • Arranged routing and assured billing set up for group, FIT's, and third party reservations.
  • Managed and Entered BEO's, Convention Resumes and Rooming List.
Candidate Info
5
years in
workforce
3
months
at this job
HS
High School Diploma
15

Reservations Agent

Manual enters all reservations, including third parties reservations from various channels.

  • Assisting the Reservations Manager with weekly forecast and rates reports when needed.
  • Coordinate all reservations, and guest services between Sales and Operations Department.
  • Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix.
  • Maintain reservations database and systems.
  • Ensure all reservations from various channels gets distribute to hotel's PMS accordingly.
  • Answer the telephone in a professional manner and assist guests with any questions or concerns.
Candidate Info
8
years in
workforce
4
years
at this job
HS
High School Diploma
16

Reservations Agent

Key point of contact for inquiries regarding reservations, rate information, and availability for boutique hotel

  • Provided general office support including telephone support, and data based management
  • Provided excellent customer service through effective communication with all types of customers and vendors in order to insure a completely satisfying experience for clientele
  • Resolve customer grievances and create a follow-up log for various issues and complaints
Candidate Info
10
years in
workforce
4
years
at this job
Design Premium
17

Reservations Agent

  • Manually entered reservations for both individual guests and 3rd party agents.
  • Managed reservations for pre buy agencies such as Tourico, Hotelbeds, and Team America
  • Monitored daily arrival reports to ensure accuracy of reservation, third party AR routing and verified any duplicate reservations
  • Charged guests credit cards prior to arrival
  • Handled confidential information, including guest records, with a high degree of integrity
  • Maintained accurate records including cash flows, registration cards, and property walks
  • Promptly and effectively dealt with guest requests and complaints
Candidate Info
3
years in
workforce
3
years
at this job
BS
Sociology
18

Reservations Agent

Answer incoming calls within 3 rings with appropriate greeting and assist with reservations, confirmations, room need requests, and questions.

  • Explain resort products, service and other information about the resort as requested.
  • Process, enter and confirm room reservations.
  • Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available.
  • Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Candidate Info
8
years in
workforce
4
months
at this job
19

Call Center Reservations Agent

Served as the point of contact for online travel agencies such as Expedia and Orbitz

  • Fielded phone calls and answered all inquiries from guests attempting to book a stay at the company's resort
  • Responsible for inputting detailed, complete, and accurate travel information each guest into resort's database
  • Worked with co-workers on ways to resolve problems to better serve the guest and/or improve productivity
Candidate Info
10
years in
workforce
9
months
at this job
BS
Elementary Education
20

Reservations Agent

  • Provide personal and attentive yet professional customer service
  • Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information
  • Exceed standard (3:15-3:33) in handling customer inquires
  • Airtran Care Team Member
  • Mentored other crewmembers to help with personal and team statistics
  • Assisted in airport operations during the holiday seasons
  • Proficient in Microsoft Office: Word, Excel, PowerPoint
Candidate Info
14
years in
workforce
8
years
at this job
BBA
Management

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