Reservationist Resume Samples

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Reservationists' main job responsibility is to handle incoming calls from guests who wish to make room reservations at a hotel. Skills included on sample resumes of Reservationists include providing up-to-date personal information to Access-a-Ride staff, and ensuring all operators and staff are trained extensively for sensitivity awareness, vehicle operations and passenger assistance. Applicants need not list any college majors or other formal education on their resumes to be considered for a position as a Reservationist.

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1

Travel Planner/lead Agent/reservationist

Responsible for providing professional customer service in a call center setting to honor MTA's Access-a-ride voucher service; fulfilled and scheduled transportation requests from clients, clarifying trip destination and time; updated account information and maintained accurate call log.

  • Served as point of contact for escalated calls from reservationists regarding complex customer issues; clarified issues, identified root cause, researched problem and implemented solutions.
  • Leveraged opportunities to upgrade customer accounts by up-selling/cross-selling additional services or incentive programs.
  • Assisted supervisors with floor management of reservationists pertaining to breaks, assignments, etc.
  • Trained and coached new hires on reservation duties, travel protocols, and regulations.
Candidate Info
15
years in
workforce
13
years
at this job
AA
Liberal Arts
2

Customer Service/reservationist

Managed and responded to all correspondence and inquiries from customers and vendors

  • Responsible for daily shift reports and posted receipts to the appropriate general ledger
  • Communicated with customers in making reservations and payments of their stay in person and via telephone
  • Provided and elevated customer experience to generate loyal clientele
  • Monitored payments due from clients and promptly contracted clients with their past due payments
Candidate Info
16
years in
workforce
4
years
at this job
HS
High School Diploma
BS
Accounting
MBA
Healthcare Administration
3

Reservationist/transit Control Officer

Confirmed customer travel plans with transportation reservations in order to prevent no shows.

  • Answered inquiries regarding such as schedules, estimated time of arrival, and pick up locations.
  • Prioritized trips based on medical necessity.
  • Adjusted drivers' routes based on delays or changes in customer medical appointments.
  • Assigned new return trips and adjusted customer schedules due to changes in treatment time requirements.
  • Used GPS and ADEPT system to track transportation vans in the field and obtain needed location and time estimate information.
  • Entered details of trips in computerized log system.
Candidate Info
25
years in
workforce
6
years
at this job
HS
High School Diploma
4

Paratransit Dispatcher/reservationist

Provide on-time performance through two-way radio dispatching and specialized computer software to over 77 tours at once

  • Enhance and refine schedules for customers and drivers to ensure the most efficient routing and use of the service, allowing for increased service and productivity
  • Comply with transportation contractual agreements for Medicaid and DMH clients and numerous other private contracts
  • Efficiently and courteously schedule trips for customers in Call Center
  • Promoted to Paratransit Dispatcher in 3 months
Candidate Info
16
years in
workforce
3
years
at this job
BS
Biology
MS
Molecular Biology
Sales Network
5

Concierge/reservationist/server

Met and greeted customers, staff and vendors at fine dining establishment

  • Answered, screened and managed telephone calls
  • Scheduled reservations and managed cancellations; provided customer service following through to client satisfaction
  • Assisted manager with staff scheduling
  • Liaised with vendors for inventory shipments; placed orders and verified shipments
  • Utilized effective teamwork skills
  • Maintained a professional, responsible work environment
  • Assisted web developers in compiling marketing information
Candidate Info
6
years in
workforce
4
years
at this job
BBA
Sales And Business Marketing
6

Conference Room Reservationist/receptionist

Responsible for reserving and coordinating conference room reservations in the (28 rooms) conference center utilizing the "Hospitality Suite" reservations program.

  • Fast paced phone activity reserving conference rooms.
  • I've hosted large seminars and meetings when required.
  • Interacted, directed and serviced client needs.
  • Responsible for ordering food and beverages for the scheduled meetings.
  • Responsible for overseeing waiter services for prompt clean-up and set-up.
  • Arranged hotel and car services for clients.
Candidate Info
26
years in
workforce
10
years
at this job
Business Education
7

Head Hostess Reservationist

Accepted and directed phone calls, made reservations for guests.

  • Greeted guests, and seated according to server rotation.
  • Conducted training for new Host Staff.
  • Assisted in creation of Front of House schedule, and arranged the schedule for Host Staff.
  • Administrative Assistant for upper management.
Candidate Info
11
years in
workforce
4
years
at this job
International Politics
International Politics
8

Reservationist

Provided professional customer service at the highest caliber for a family owned tourist industry company.

  • Performed complex tracking, credit transactions and filing
  • Maintained accounts receivable
  • Collected and tracked all company coupons
  • Made and maintained reservations for inbound customers
  • Proficient in counterpoint and outbound
Candidate Info
8
years in
workforce
2
years
at this job
Kinesiology
9

Reservationist

  • Answered telephones, received/provided information, directed calls, and received messages
  • Made and confirmed reservations for transportation to and from destinations
  • Conferred with customers to determine their service requirements
  • Verified customer information to ensure that information, requirements, and date/time are accurate
  • Scheduled drivers for transporting clients
Candidate Info
5
years in
workforce
2
years
at this job
HS
Ma
HS
High School Diploma
CNA
Certified Nurse Assistant
10

Reservationist/maintenance

Managed staff and assisted motel owner in daily operations.

  • Introduced a new digital reservation system that has been successful utilized by staff and customers.
  • Interacted with customers to insure return business and enjoyment throughout stay.
  • Organized front desk check in/check outs and office bills and staff schedule.
  • Maintained motel website
Candidate Info
23
years in
workforce
12
years
at this job
BA
Political Science

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