Reservation Sales Agent Resume Samples

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Reservation Sales Agents work in a variety of industries, most frequently travel and hospitality. Main functions of a Reservation Sales Agent are helping customers with purchases, taking phone calls from customers, checking availability of required services, processing payments, and answering to client inquiries. Based on our collection of resume samples in the field, those interested in a Reservation Sales Agent job should be able to demonstrate the following skills: customer service, telephone etiquette, problem solving, organization and planning, teamwork, sales skills, and being able to work under pressure. Most eligible resume examples make display of a high school diploma.

For more information on what it takes to be a Reservation Sales Agent, check out our complete Reservation Sales Agent Job Description.

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1

Reservation Sales Agent

Handles about 100 calls per day with potential customers, and applies sales techniques to convert calls into reservations.

  • Provides excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
  • Strive to exceed personal and department monthly sales goals based on bookings and revenue.
  • Being able to multi-task buy looking up information from several different databases, while maintaining a conversation on the phone.
Candidate Info
6
years in
workforce
8
months
at this job
BS
Criminal Justice
2

Reservation Sales Agent

  • Booked reservations for individuals or groups that are requested by phone or from within the hotel
  • Assisted affluent guests with luxury packages and accommodations
  • Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication
  • Participated in monthly reservation meetings that discussed reaching company's goals
Candidate Info
8
years in
workforce
3
years
at this job
C
Travel & Tourism
3

Reservation Sales Agent

  • Greeted customers and discussed the type, quality and quantity of merchandise sought for rental.
  • Computed charges for merchandise or services and recieved payment.
  • Answered telphones to provide information and recieved orders.
  • Provided information about rental items, such as availability, operation or description.
  • Rented items, arranged for provision of services to customers, and accepted returns.
Candidate Info
12
years in
workforce
6
months
at this job
4

Reservations Supervisor/reservation Sales Agent

  • Assisted Group Rooms Coordinator with rooming list, pre-conference meetings, reports and meeting planners, and created and maintained group blocks for weddings and family reunions
  • Supervised, trained, scheduled and evaluated up to seven Reservation Agents
  • Communicated anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests)
  • Reorganized reservation department to work more efficiently
  • Handled customer situations and decide a course of action according to resort guidelines
  • Assisted with integration of new online booking engines and maintained rates, availability and content on online booking engines (Hotel website, Expedia, Booking.com, GDS) via Synxis online reservation system
  • Assisted with implantation and trained on Navis CRM system and ensured agents were utilizing Navis Best Practices guidelines
  • Responsible for creating and maintaining new rate codes and packages in Opera
  • Proficient in Opera (PMS System) and Microsoft programs
Candidate Info
13
years in
workforce
2
years
at this job
AS
Business Administration
BBA
Business Administration
5

Reservation Sales Agent

  • Handled upset customers, conflicts, and challenging situations in a professional manner
  • Assisted customers with planning and booking of products and services. Strong knowledge of computer software used.
  • Handled multiple phone lines to make reservations, answer customer's questions, and provide quotes
  • Arranged for special services for people with disabilities and children
Candidate Info
9
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Biology
6

Reservation Sales Agent (remote)

  • Assist with customer reservations for moving trucks, trailers, storages, hitches and rental items within the US and Canada.
  • Issue quotes for moving trucks within the US and Canada, determining the best rate based on customer's needs.
  • Change, update and cancel existing reservations.
  • Assist with questions regarding customer charges and/or discrepancies based on rental contracts.
  • Works independently with little to no supervision applying effective communication with managers via instant messenger, E-mail.
Candidate Info
4
years in
workforce
1
year
at this job
HS
Medical Billing And Coding
7

Reservation Sales Agent

  • Answer all calls, internal and external, in a courteous and professional manner.
  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Communicates reservation information to the front desk and housekeeping.
  • Handles daily correspondence. Responds to inquires and makes reservations as needed.
Candidate Info
9
years in
workforce
3
months
at this job
BS
Hospitality Management
8

Reservation Sales Agent

  • Sell vacation packages to the Aluani, a Disney Resort and Spa, to guests from around the world.
  • Deliver impeccable customer service to guests who need to modify, postpone or cancel their reservations.
  • Excel in all sales metrics monthly. I am a top agent in Quality, Efficiency, Experience and Revenue.
Candidate Info
14
years in
workforce
10
months
at this job
Communications
9

Reservation Sales Agent

  • Answer calls in queue to help make reservations, confirm reservations, and up sell.
  • Maintain RTA percentage weekly (Weekly quota in number of reservations).
  • Assisted customers in service and payment needs or questions.
Candidate Info
4
years in
workforce
5
months
at this job
HS
High School Diploma

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