Reservation Agent Resume Samples - Page 4

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Reservation Agents complete trip reservation requests for customers and handle their inquiries regarding the trip planning process. Some of the duties included on example resumes of Reservation Agents are handling in excess of 100 calls daily regarding room reservations, reservation changes, cancellations, and overall customer service; and handling billing and payment. Applicants should hold at least a high school diploma or its equivalent, though some employers may prefer to see an associate's or bachelor's degree on applicants' resumes.

For more information on what it takes to be a Reservation Agent, check out our complete Reservation Agent Job Description.

Looking for cover letter ideas? See our sample Reservation Agent Cover Letter.

31

Reservation Agent

Processed reservations by email, telephone, and fax.

  • Processed reservations from the sales office, other hotel departments, and travel agents.
  • Determined room rates based on the selling tactics of the hotel.
  • Communicated reservation information to the front desk.
  • Processed cancellations and modifications and promptly relayed information to the front desk.
  • Processes advance deposits on reservations.
  • Tracked future room availabilities on the basis of reservations.
  • Helped develop room revenue and occupancy forecasts.
  • Assisted in preregistration activities when appropriate.
  • Obtained information about areas of interest in order to target more clients in particular seasons.
  • Arranged programs for clients travel programs.
Candidate Info
41
years in
workforce
1
month
at this job
BA
Tourism And Hospitality Management
32

Reservation Agent

Answer incoming calls to anticipate guests' needs, respond promptly and acknowledge all guests.

  • Complete reservations via Pure application system, imputing guest information and obtaining payment.
  • Processes cancellations and modifications for existing reservations.
  • Use of cross-selling techniques when hotel is sold out.
Candidate Info
45
years in
workforce
3
years
at this job
HS
Fire Science Certification Program
33

Reservation Agent

Provide excellent customer care while taking inbound calls in a call center for a major hotel chain.

  • Make inquiries based on customer requests by looking up in the computers as well as contacting hotels directly.
  • Make reservations based on customer wants and needs as well as reach weekly reservation goals.
  • Maintain confidentiality when processing and handling customer information.
Candidate Info
41
years in
workforce
1
month
at this job
BA
Elementary Education
34

Station Agent/reservation Agent & Bus Coordinator

  • Providing passengers with superior customer service with a positive, good natured attitude
  • Uses [company name] computer systems in the processing of all types of tickets and have thorough understanding of tariffs to properly price tickets.
  • Proficient with baggage and express operations; handles checked baggage, package express and company materials in the station and on/off trains.
  • Responsible for the distribution of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours, and other intermodal transportation.
  • Verifies passengers are properly ticketed or have the proper travel documents, and ensure compliance with baggage requirements prior to admission to station platforms.
  • Performed other duties as assigned
Candidate Info
40
years in
workforce
1
year
at this job
HS
High School Diploma
Life Insurance License
? Dre License #01868221? Course Taken: Real Estate Finance, Real Estate Practices, Real Estate Principles
35

Reservation Agent

  • Interacted with guests through company website, while delegating customer requests to correct department.
  • Communicated with customers about their personal play promotions as well as cross selling and upgrading suites
  • Finalized hotel, dining, and transportation reservations
  • Aided guest in processing credit card authorizations
  • Marketed tickets and events sales for private shows and giveaways
Candidate Info
5
years in
workforce
2
years
at this job
AS
Video And Radio Production
36

Reservation Agent

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assist with changes for services requested, collect deposits or payments.
  • Refer unresolved customer grievances to designated departments for further investigation.
Candidate Info
44
years in
workforce
44
years
at this job
HS
High School Diploma
37

Room Reservation Agent

I give every guest an engaging reservation experience by thinking out of the box and anticipating their wants and needs. Guests can always expect to hear a smile in my voice when speaking with me so I can be the start of a fabulous trip that they will be taking.

  • Balloons, chocolates, and a card are placed in every room celebrating something special.
  • Asking questions and making sure every guest's reservation is correct and if not resolving any issues that do arise before the guest has checked in.
  • Daily duties include making guest room reservations using Opera, inputting any online travel agent reservations, using Microsoft Outlook to email guests necessary forms, filing authorization and amenity forms, answering multi line phone calls, keeping a call log to track the amount of reservations made, etc.
  • My ability to create relationships with guests can be seen by having received over 10 good comments cards.
  • Assisting my supervisor with group reservations including blocks of rooms, making and modifying Rooming Lists, going over and understanding Group Resumes, making sure billing is correct for each group, and interacting directly with the sales and catering department.
Candidate Info
6
years in
workforce
3
years
at this job
BA
Public Relations
38

Customer Service Associate / Reservation Agent

  • Handled an average of 50-80 calls a day
  • Handled all customer service matters, inquiries, and requests
  • Handled live chat questions on website
  • Booked an average of 40 reservations a day
  • Stepped in as manager for customer complaints
  • Answered customers emails sent from website
Candidate Info
5
years in
workforce
1
year
at this job
AS
Criminal Justice
39

Lead Reservation Agent

Conducted interviews and assisted in decision making for new hires in call center

  • Manage and train employees on reservation and call management operations process and procedures
  • Mentor reservation agents and provide daily supervision
  • Proactively support staff, manage, compile, and review employee files/attendance records
Candidate Info
5
years in
workforce
2
years
at this job
BBA
Hospitality Management
MS
Human Resource Management
40

Hotel Reservation Agent

Investigated, tracked and provided resolutions to customer issues and complaints regarding their reservations and services.

  • Took initiative and utilized good judgment in decision making within company guidelines.
  • Organizational skills with attention to detail and able to handle multiple tasks
  • Process client request such as cancelations and changes to their reservations.
Candidate Info
2
years in
workforce
2
years
at this job

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