Reservation Agent Resume Samples - Page 3

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Reservation Agents complete trip reservation requests for customers and handle their inquiries regarding the trip planning process. Some of the duties included on example resumes of Reservation Agents are handling in excess of 100 calls daily regarding room reservations, reservation changes, cancellations, and overall customer service; and handling billing and payment. Applicants should hold at least a high school diploma or its equivalent, though some employers may prefer to see an associate's or bachelor's degree on applicants' resumes.

For more information on what it takes to be a Reservation Agent, check out our complete Reservation Agent Job Description.

Looking for cover letter ideas? See our sample Reservation Agent Cover Letter.

21

Reservation Agent

  • Handled incoming calls regarding reservation and complaints for the guest satisfaction
  • Explained hotel event, promotion and other information as requested
  • Collected guest survey and promoted the hotel membership
  • Verified both individual and group reservation reports with the Sales & Marketing team
Candidate Info
76
years in
workforce
41
years
at this job
AS
Science
BA
Child Studies
MA
Hospitality
22

Reservation Agent

  • provided excellent telephone etiquette self-motivated and extremely detail-oriented
  • Service and process new and existing individual/Group reservation requests
  • Demonstrate effort in maximizing revenue opportunities by offering to confirm space
Candidate Info
3
months in
workforce
1
month
at this job
23

V.i.p Desk Reservation Agent

Assisted V.I.P clients in booking reservations for transportation to and from Airports, Residences and Work sites.

  • Operated telephone headset and used a reservation system on computer network.
  • Processed reservations and accepted credit card payments via Email and Telephone.
  • Provide travel information for clients through Phone and Email.
  • Communicate with customers, Provide customer service regarding scheduling appointments and problems that arise with pick up or delivery of customers; work to ensure customer satisfaction.
  • Maintained a database of reservations.
Candidate Info
6
months in
workforce
1
month
at this job
24

Sales & Reservation Agent

Answer incoming calls and assist with reservations, confirmations, and recording studio needs

  • Explain studio products, services and other information about the studio as requested
  • Sell, process and enter and confirm reservations using selling techniques
  • Maintain knowledge of current studio events, activities, hours of operation as well as package options currently available
  • Verify payment for reservation including incidental costs by obtaining credit information
  • Assist guests with issues and complaints
Candidate Info
8
years in
workforce
4
years
at this job
BA
Business Management
25

Pbx Operator/ Reservation Agent

Greeting customers in person and answering efficiently their reservation related requests and queries including special requests

  • Attending several phone calls at a time and providing customers with required information about the hotel products, packages, services, facilities and local area.
  • Fulfilling the initial reservation related formalities before handing over the keys to the customers and making the relevant entries into the PMS computer system
  • Coordinating with all the hotel departments in order to bring the best possible results
  • Place all housekeeping request calls in our Hot Sos system and direct them to the appropriate departments
  • Monitor the system to ensure all calls are completed in chronological order while monitoring the phone systems for deterioration
  • Using suggestive sales techniques to increase hotel profitability
Candidate Info
25
years in
workforce
7
years
at this job
HS
High School Diploma
26

Customer Service/reservation Agent

  • Answered and directed inbound calls to inner departments
  • Provided flight and travel information to clients
  • Packed itineraries for traveling customers
  • Scanned information into computer system and filed away documents
Candidate Info
1
year in
workforce
3
months
at this job
HS
High School Diploma
27

Hotel Reservation Agent

  • Received calls for reservations for national chain of hotels.
  • Resolved customer concerns with reservations or billing issues.
  • Created membership accounts.
  • Utilized excellent communication skills and problem solving skills to manage customer relationships.
Candidate Info
11
years in
workforce
2
years
at this job
HS
Electronic Repair
AA
Arts / Psychology
BA
Arts Psychology
28

Reservation Agent

Assist in taking incoming calls for hotel reservations.

  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Provide excellent customer service to all customers while building rapport.
  • Perform data entry into system software for reservations.
  • Input payments in the form of credit cards.
  • Up-sell products useful to each customer.
  • Maintained full knowledgeable of all rates, packages and promotions, policies and procedures.
Candidate Info
44
years in
workforce
1
month
at this job
29

Reservation Agent

Experience in customer service telephonically and personally,

  • Resolve customer queries with enthusiasm
  • Provide quotes for room rates and up-sell the guest when possible
  • Show exemplary customer service, recognized often for performance
  • Provide all condo owners with information and availability of their unit
  • Enter all third party and wholesaler reservations
Candidate Info
18
years in
workforce
7
years
at this job
C
Executive Assistance
30

Reservation Agent

Process all reservation requests, changes and cancellations received by phone, fax, or mail.

  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
  • Input and access data in reservation system. Indicate special room reservation by inputting the correct code and rate into the reservation system.
  • To handle customer queries and complaints relating to the Reservations Department.
Candidate Info
404
years in
workforce
47
years
at this job
Tourism And Hotel Management

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