Reservation Agent Resume Samples - Page 2

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Reservation Agents complete trip reservation requests for customers and handle their inquiries regarding the trip planning process. Some of the duties included on example resumes of Reservation Agents are handling in excess of 100 calls daily regarding room reservations, reservation changes, cancellations, and overall customer service; and handling billing and payment. Applicants should hold at least a high school diploma or its equivalent, though some employers may prefer to see an associate's or bachelor's degree on applicants' resumes.

For more information on what it takes to be a Reservation Agent, check out our complete Reservation Agent Job Description.

Looking for cover letter ideas? See our sample Reservation Agent Cover Letter.

11

Call Center Reservation Agent

Handled incoming calls with intent of providing customer satisfaction and retention.

  • Answered inquiries and resolved problems
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
1
year in
workforce
4
months
at this job
12

Reservation Agent

Answer high volume inbound calls and provided service to existing and prospective customers

  • Offered quotes on various flights and destinations
  • Booked reservations and processed payments
  • Made outbound calls to hotels to check space and availability
  • Customer Service outbound call to advise clients of changes in flight plan, any cancellations, and reservation confirmation
  • Utilized office system to view, enter and update data
Candidate Info
2
months in
workforce
1
month
at this job
HS
High School Diploma
13

Reservation Agent, Ravn Alaska

  • Process customer reservations using Sabre / Quasar system, according to established guidelines and requirements
  • Responsible to answer all inquiries as qualified to do for ensuring that every customer is served in an efficient, thorough and courteous manner
  • Display excellent phone etiquette and maintaining professionalism at all times
  • Pleasant, helpful and friendly relations maintained at all times with the public, fellow employees and other airline personnel
  • Partner with other relevant departments/stations to maintain up to date information regarding weather, closures, late departures and any pertinent information effecting customers
Candidate Info
4
years in
workforce
1
year
at this job
14

Reservation Agent

In charge of high-paced reservation of rooms while performing a highest level of satisfaction for our customers

  • Ability to multi-task different job functions within the organization with the purpose of providing an excellent customer experience and repeat business.
  • Knowledgeable and capable to work with different operating systems including SYNXIS, FIT, OTA, etc.
  • Ability to cross-sale other services and amenities of the Hotels to make sure guests are enjoying themselves in our property.
  • Proficient using office programs including Outlook, Word, Excel, Power Point OPERA, etc.
  • Dedicated to providing the highest level of customer service and guiding guest to different areas in town.
Candidate Info
47
years in
workforce
47
years
at this job
BA
Business Administration
15

Reservation Agent

Responsible for processing air tickets reservation by phone, fax and e-mail

  • Cooperate with the group of sales managers and help in walk-in basis reservations
  • Checking for the guarantees of Credit Cards, and Checks of reservations
  • Use proper procedures to change or cancel reservations
  • Executing strong customer service abilities
  • Provided extended accounting duties in fundamental bookkeeping
  • Responsible for all other duties assigned
Candidate Info
43
years in
workforce
41
years
at this job
Travel And Tourism
16

Reservation Agent

Greeting customers in person and efficiently answering reservation related requests and queries.

  • Attending several phone calls at a time and providing customers with required information about the dinner show, package upgrades, services and facilities.
  • Coordinate inter-departmentally in order to bring the best possible results.
  • Consistently exceeded department sales goals as well as package upgrades.
Candidate Info
1
year in
workforce
1
year
at this job
17

Front Desk Agent-reservation Agent

  • Ensured that reservations and cancellations were taken accurately and courteously by obtaining detailed guest information and processing confidential information via telephone, fax and reservations system. Maintained systems to accurately reflect hotel room rates and availability.
  • Accurately balanced cash drawer, verified credit cards authorizations via electronic acceptance methods. Updated and balanced an assigned in house bank account. Processed and recorded vouchers, traveler’s checks, and other forms of payment.
  • Managed and provided full concierge service; including supplying client with welcome folders containing room keys, certificates and coupons. Acting as a resourceful benefit to guests by providing information on outlet hours, traveling directions, and local attractions.
  • Recognized sales opportunities and provided expert sales assistance by up-selling and cross-selling.
  • Worked under strict deadlines and responded to all service requests, emergency call-outs and inquiries regarding hotel services and registration of guests. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems immediately.
Candidate Info
7
years in
workforce
4
years
at this job
AS
Medical Assistant
18

Reservation Agent

Answered incoming calls to make and cancel reservations

  • Promoted goodwill by being courteous, friendly, and helpful to guests,
  • Responded to communications from guests, travel agents, and referral
  • Possessed a high knowledge of the type of rooms the hotel had as well as their location and layout. Educated and knowledgeable on the selling
  • Knowledgeable on current credit policies and how to code each
Candidate Info
43
years in
workforce
43
years
at this job
HS
High School Diploma
HS
High School Diploma
19

Reservation Agent

Provide the guest with all the information they need about the Company

  • Assist the guest in making, changing and cancelling reservations
  • Perform other duties instructed by Management
  • Provide 100% guest satisfaction to ensure repeat customer
Candidate Info
34
years in
workforce
1
month
at this job
HS
High School Diploma
20

Reservation Agent

Make and change reservations accordingly based on customer needs while following appropriate call flows and procedures.

  • Use multiple systems to check, change, and make reservations depending on customer needs and requirements.
  • Report customer concerns and any system issues to management team.
  • Stay up to date on and practice all company policy and procedures.
  • Perform inbound and outbound calls to assist customers with past, current, and future rentals.
Candidate Info
7
years in
workforce
1
year
at this job

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