Remote Support Engineer Resume Samples - Page 2

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Remote Support Engineers provide assistance to a company's end users by phone or online. Common duties mentioned on a Remote Support Engineer resume example include installing software, diagnosing technical issues, upgrading applications, and checking workstation performance. Those interested in a Remote Support Engineer position should showcase in their resumes technical skills, listening abilities, excellent communication aptitudes, patience, problem solving orientation, and customer service. Eligible candidates usually hold a college degree in a relevant engineering discipline.

For more information on what it takes to be a Remote Support Engineer, check out our complete Remote Support Engineer Job Description.

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11

Advanced Technical Analyst / Remote Support Engineer Level II

Document, test, and modify network operating systems to enhance efficiency and reliability.

  • Diagnose and remedy network and user issues.
  • Implement client projects by drawing upon a variety of prior technical experience.
  • Maximize network performance through proactive network design and monitoring.
  • Develop and maintain accurate and timely guidebooks for clients.
  • Provide on-the-job training (via shadowing) to Support Specialists.
  • Produce up-to-date records and documentation of clients' networks, as they change.
Candidate Info
19
years in
workforce
3
years
at this job
Management, Information Systems
12

Remote Support Engineer

Remotely assisted customers in diagnosing and troubleshooting software issues.

  • Escalated and tracked bug fixes to vendors.
  • Tracked hourly work with IBM/Maximo ticketing system.
  • Assisted customers in obtaining software and documentation for purchased software.
  • Provided 24x7 support for customers.
Candidate Info
7
years in
workforce
3
years
at this job
BBA
Management Information Systems
13

Instrument Remote Support Engineer

Extensive troubleshooting and support of customers and field team via telephone and remote access technology. Various instrument platforms: RT-PCR, semiconductor and next gen sequencing, capillary electrophoresis, benchtop automation. Brands include Applied Biosystems, Invitrogen, Ion Torrent

  • Provide a high level of hardware/software technical assistance and remote troubleshooting to both internal and external customers on [company name] platforms.
  • Take full ownership of customer calls following through to assure complete customer satisfaction. Dispatch Field Service Engineers with repair information, failure symptoms, troubleshooting activities.
  • Administer Flexnet software licensing, perform remote monitoring via Axeda client, transact service calls, and document symptoms and resolutions.
  • Develop expertise on various instruments platforms: Sequencing - Ion Torrent Proton, PGM, IonChef, OneTouch2, 3500/3130/3100. Quantitative polymerase chain reaction (qPCR) - QuantStudio, Viia7, StepOnePlus. Thermal cyclers - Proflex, SimpliAmp, Veriti, GeneAmp 9700. Liquid handling automation, optical fluorescence detection, DNA/RNA/Protein microfluidics and microarray applications.
  • Train and coach call center staff on complex SAP transactions and basic thermal cycler troubleshooting, increasing engineering resource availability by 30%.
Candidate Info
18
years in
workforce
4
years
at this job
MBA
Finance
Industrial Engineering
14

Remote Support Engineer

Provide technical support remotely for clients over the phone in areas such as email, desktop applications and project-specific applications

  • Interact with clients on a daily basis to aid in network installation, support, and maintenance for major companies nationwide
  • Assist in the configuration of networks including modems, routers and firewalls
  • Provide troubleshooting of problems in hardware, software and communication
  • Train new employees in client-specific procedures and troubleshooting techniques
Candidate Info
10
years in
workforce
3
years
at this job
C
Certificate
BA
Business Management
15

Remote Support Engineer

Monitoring and troubleshooting medium to enterprise client networks.

  • Remediating and resolving all customer network issues.
  • Managing Cisco, Windows (2003, 2008, 2012), Dell, Juniper, and Linux network equipment.
  • Working with ISPs to investigate circuit issues.
  • Engaging vendors such as Cisco TAC to resolve hardware issues.
  • Provide tier 2 support.
Candidate Info
8
years in
workforce
1
year
at this job
16

Senior Remote Support Engineer

Provide technical and programming support to field personal as well as customers on PBX,
Contact Center and Voice Mail applications.

  • Escalate and manage technical issues with Avaya and other manufacturers.
  • Remote MAC and repair work on Contact Center, PBX and Voice Mail applications.
  • Provide support for Sales Engineering and SDS project planning.
  • Alarm center monitoring and system troubleshooting.
  • Onsite meetings and project work as well as support.
  • Participating member of Avaya Distributor Alliance Counsel.
Candidate Info
31
years in
workforce
10
years
at this job
AS
Electronic Engineering
17

Remote Support Engineer/ Purchasing Manager

Provide first level support to local and remote high end clientele in a networked environment via telephone, remote sessions, e-mail and desk side visits. Including but not limited to, desktop/laptop (Microsoft XP/Vista/7, Dell, Lenovo, HP) repair and maintenance, Blackberry/Iphone set up and synchronization, client workstation and VoIP troubleshooting/repair, email set up and synchronization/repair. Printer networking, repair and installation.

  • Installation, configuration and troubleshooting of VoIP phones and equipment (Polycom/ Cisco). VoIP changes including number assignments and extension changes, caller id functions and calling options.
  • Delegation of pending projects and work assignments to various departments and Networking Team Senior Engineers.
  • Responsible for ordering/communication between vendors to order parts and products for projects, repairs, installations and upgrades. Microsoft, Cisco, Polycom, Control4, Apple, Dell etc.
Candidate Info
11
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
18

Remote Support Engineer

Troubleshoot all issues with workstations, applications, peripherals, phones, and network.

  • Work together with team members to resolve client issues, document and share best practices solutions
  • Monitor and manage client backups.
  • Travel to client sites and provide in-person support.
  • Assist with the creation of user documentation and internal knowledge base.
  • Setup and deploy end user workstations.
  • Escalate issues when necessary.
  • Create and manage user accounts (Active Directory, Microsoft Exchange, etc).
  • Provide after hours end user support and server monitoring during on-call rotations.
  • Use Autotask ticketing software to track client interactions.
Candidate Info
11
years in
workforce
2
years
at this job
Comptia A+ Certification
Comptia Security+ Certification
Comptia Network+ Certification
19

Remote Support Engineer/support Engineer

Supported IT department of 80+ employees

  • Take calls and assist users on desktop & server support
  • Create tasks and assign tasks to support engineers
  • Installation of hardware in business environments: printers, desktops, docking station, video cards, dual monitors, SmartUps APC battery back-ups, and networking devices.
  • Set-up and troubleshoot network connectivity issues, such as Netgear to Cisco routers
  • Basic troubleshooting on VMWare VSphere 5 hosting Windows servers
  • Managed and support of day to day IT duties including desktop to server level. Managed Active Directory and create Exchange email accounts
  • Provide Mac OS hardware and OS level support for sales team
  • Responsible for routing unassigned tasks to level 1 and 2 engineers.
Candidate Info
7
years in
workforce
2
years
at this job
AS
Computer Information Systems
BA
Management Information Systems

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