Remedy Developer Resume Samples

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Remedy Developers are IT professionals responsible for managing Remedy workflows, technologies and web services. Typical duties listed on a Remedy Developer resume sample include developing databases, implementing Remedy applications, creating overlays, and solving technical issues. The most sought-after skills in a Remedy Developer are programming, coding, developing experience, creativity, problem solving abilities, communication, and teamwork. Based on our collection of resume examples, employers select candidates holding at least a Bachelor's Degree in a relevant field such as software engineering or computer science.

1

Junior Remedy Developer

Evaluated user requests for new and existing Remedy ARS help desk application features.

  • Negotiated customer implementations.
  • Gathered customer requirements and acted as an intermediary between customers and development.
  • Added/ modified application work flow.
  • Enhanced/developed fields, menus and tables on forms.
  • Assisted senior developers in the creation of a customized change management application using Remedy ARS 4.0.
Candidate Info
13
years in
workforce
1
year
at this job
BA
Musical Studies
MA
Vocal Performance
2

Remedy Developer

Performed requirements analysis, designed and developed a new Helpdesk system using Remedy Action Request (ARS) 5.1 1 and Helpdesk 5.5 using Oracle 8i for the Office of Naval Intelligence (ONI).

  • Created customized reports using Crystal Reports 8.5. Designed and created the Helpdesk web site to allow ONI users access to the Helpdesk system via the web utilizing the Remedy system Mid Tier web application and IIS 6.0.
  • Created web views and forms with specific functionality per client's request.
  • Migrated custom Remedy Action Request System (ARS) 4.5.1 using Oracle 8i to Remedy ARS 5.1 and Helpdesk 5.5 using Oracle 9i.
Candidate Info
11
years in
workforce
2
years
at this job
BS
Management / Computer Information Systems
3

Remedy Developer & Administrator

Determined how to allocate server and Oracle/SQL database resources for Unix and NT platforms

  • Developed reports using Crystal Reports, Visual Basic, and Access
  • Administered the SQL and Oracle Database servers that served as the backend for Remedy ARS
  • Defined, developed, and implemented Asset and Change management requirements using the Remedy asset and change management modules.
  • Defined and administered work processes and business rules to meet SLA requirements within the Remedy SLA Module
  • Designed, administered, and implemented Remedy AR System 4.x and 5.01 applications that reflected group work processes and business rules
  • Gathered and documented requirements for user groups
  • Designed Remedy applications according to product architecture to comply with environment variables and evolution of the application.
  • Installed and configured the Remedy AR System 4.x and 5.01 on Unix and NT platforms.
Candidate Info
14
years in
workforce
2
years
at this job
BS
Mis / Computer Science
4

Remedy Developer/database Administrator/systems Administrator

Developed and administers Remedy Action Request System running on an Oracle Enterprise environment.

  • Served as the medical center's Database Administrator, installed and configured the Oracle 8i Enterprise Server.
  • Conducted daily Database Administration functions of the Oracle Enterprise Server.
  • Served as the Datawarehouse Administrator, implementing Oracle's Datamart Suite.
  • In support of over 2500 customers, conceptualized/programmed/deployed the Medical Information Systems
  • Application development served the various requirements of the medical center.
Candidate Info
12
years in
workforce
3
years
at this job
AS
Health Care Management
BS
Computer Information Systems
MS
Computer Information Systems
5

Remedy Developer

UNIX Solaris 2.6, 2.7, Windows 2000, Windows NT 4, Windows 9x, Oracle 7.x, 8x, MS-SQL Server 7.x, 2000, Remedy ARS 4.x, 4.5.2, 5.x, Change 4.x, Asset 4.x, HelpDesk 4.x, Approval Server 4.x, Remedy Web, AR Web

  • Upgraded ARS System from 4.0.3 to 4.5.2
  • Upgraded database from Oracle 7.3.4 to Oracle 8i, Oracle 8.04 to 8.15
  • Row-level Security project for Ministry of Training
  • Delivered multiple customizations
  • Wrote user requirements for Asset application enhancements
  • Installed and configured HelpDesk, Asset, Problem, Change, and Approval
  • Responded to RFP's including project time, effort, and cost estimation
Candidate Info
4
years in
workforce
8
months
at this job
HS
Accounting And Finance-chartered Accounting Program
BA
Economics
6

Remedy Developer

Contracted to install and configure BMC Remedy v7.6.04 ITSM suite (LINUX/Oracle)

  • Modules included Change Management, Incident Management, Service Request Management, Remedy Mid-tier (web), Knowledge Management, SLA
  • Implemented customization while maintaining "out of the box" usability
  • Created course material and lead custom internal trainings
Candidate Info
5
years in
workforce
3
months
at this job
Management
Management And Problem Management
Management
7

Remedy Developer

Customized OOB Asset Management module to meet the requirements of certain group assets.

  • Customized Web interface and web views of Help Desk & Asset Management Forms.
  • Written reconciliation rules to merge data from staging data set to Golden data set.
  • Customized Email engine and designed templates to create requests.
  • Integrated with Tel Alert for automation of paging & escalations to support group.
  • Migration of workflow from development to Production server.
  • Designed Test Plan and Test Cases for System Test of application.
  • Wrote JavaScript to handle front end validations and modified CSS sheets to change UI colors.
  • Relevant reports were generated using Crystal Reports and AR reports.
  • System Administration and Performance monitoring.
Candidate Info
2
years in
workforce
1
year
at this job
8

Remedy Developer

Customized OOB Asset Management module to meet the requirements of certain group assets.

  • Customized Web interface and web views of Help Desk & Asset Management Forms.
  • Written reconciliation rules to merge data from staging data set to Golden data set.
  • Customized Email engine and designed templates to create requests.
  • Integrated with Tel Alert for automation of paging & escalations to support group.
  • Migration of workflow from development to Production server.
  • Designed Test Plan and Test Cases for System Test of application.
  • Wrote JavaScript to handle front end validations and modified CSS sheets to change UI colors.
  • Relevant reports were generated using Crystal Reports and AR reports.
  • System Administration and Performance monitoring.
Candidate Info
2
years in
workforce
1
year
at this job
9

Remedy Developer

Involved in successfully upgrading from ARS 6.01, ITSM 6.0 to ARS 7.0.1, ITSM 7.0 Suite, by playing a pivotal role in various stages of the Project life cycle.

  • Assisted upper management by detailing further enhancement projects, subsequent project tasks, resource allocation, timeline estimates for post-upgrade environment at Fund.
  • Responsible and single point of contact designate (technical) for the knowledge transition period from current Remedy team to offshore support team.
  • Augmented the current Remedy Team (TGSIREMEDY) and accelerated Remedy 6.3, ITSM 6.0 Suite Upgrade Project at Fund in order to pave way for ITIL arrival.
  • Built development & test environments, documented and synced them with the production environment in order to initiate best practices and get a step closer to CMMi5 implementation.
  • Installed and configured ARS 7.0.1, Asset Management 7.0, HelpDesk 6.0, Change Management 6.0, Service Level Agreements 6.0, CMDB 1.1, Remedy 6.3 Mid-Tier and Email engine.
  • Pioneered the importance of ARS developer standards, effective release management procedures and overhauled in their subsequent enforcement within the Remedy team in the organization.
  • Responsible for providing administration support for various in-house Remedy applications to approx. 500 remedy users and also maintaining a technical relationship with BMC Remedy with regards to requesting enhancements, license management, reporting and tracking bugs, and planning upgrades.
  • Implemented, as a Remedy team integrations primary, all the enterprise integrations with Remedy. These include integrations with eDirectory
  • Configured and implemented Action Request External Authentication (AREA) with Light weight Directory Access Protocol (LDAP) server in order to minimize a good number of support calls for Remedy team and there by enhancing teams productivity.
  • Analyzed license utilization and optimized license distribution of Remedy server and its applications in the organization thereby saving $10,000.00 for fiscal year 2006.
  • Developed customized workflow for the in-house applications to fulfill the enhancement requests while maintaining best practices of software design, including, iterative development, data driven workflow, normalized data and generic application design.
  • Coordinated with project management leads in scheduling action items, setting milestones and suggest proper workload/resource relationships in Remedy development and documentation functions.
  • Instrumental in configuration and creation of Reconciliation engine rules to reconcile data from various data feeds into CMDB 1.1. This proof-of-concept project included a data feed from BMC Topology discovery
  • Environment: IBM AIX 5.2; Sybase 12.4.3; BMC Remedy 6.3 p20 ITSM 6.0
Candidate Info
3
years in
workforce
2
years
at this job
10

Remedy Developer

Development geared toward projects for MIS and Engineering Departments.

  • Implemented new Viadyne ITIL application on Remedy server using Oracle DB in a UNIX environment.
  • Participant in the development of new ITIL Business Processes
  • Upgrades to application server environments
  • Customized features to standardize application
  • Created Reports through Remedy and Crystal VIII Reporting Tools
  • Traveled within U.S. to train users and implement new systems
Candidate Info
7
years in
workforce
2
years
at this job
BBA
Mis

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