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Receptionist Resume Samples
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0-5 years of experience
Scheduled appointments, answered phone calls, greeted customers and responded to emails in a prompt and courteous manner.
- Provided word processing and secretarial support.
- Filed and delivered mail as needed.
- Developed and maintained a current and accurate filing system.
- Assisted in planning and preparation of meetings, conferences and conference telephone calls.
- Ensured receptionist area was clean and neat to greet customers when entering.
- Prepared billing statements and receipts for clients.
- Maintained an adequate inventory of office supplies.
0-5 years of experience
Utilized QuickBooks to create detailed and comprehensive flooring installation estimates, outlining the scope of work to be performed.
- Provided excellent customer service by answering and directing all incoming calls in a professional and courteous manner.
- In charge of scheduling all in-home estimates throughout the Denver Metro area for the whole company.
- Processed payments and created invoices using QuickBooks.
- Created and maintained multiple office filing systems.
0-5 years of experience
Answered 20 line business phones & routed callers to the appropriate person
- Retrieved construction plans to response to customer request in a timely manner
- Provided front receptionist coverage as needed
- Recorded inspection results in computer system
0-5 years of experience
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
- Answered and quickly redirected up to 100 calls per day.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Opened and properly distributed incoming mail.
- Compiled company information and related material and distributed it to candidates.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Processed client rebate reconciliation, reporting and check requests.
0-5 years of experience
Entered numerical data into database in a timely and accurate manner.
- Added new material to file records and created new records.
- Reviewed and updated client correspondence files and scheduling database.
- Receptionist duties, file organization and research and development.
0-5 years of experience
Greeted patients and visitors to establish their needs in the clinic
- Obtained patients' demographic and insurance information while respecting their privacy
- Facilitated patient flow using a computer based system to notify staff when a patient is ready
- Scheduled appointments for patients as requested by office staff or patients' needs
- Confirmed appointments with patients and verified insurance coverage
- Answered phone call and took messages or directed calls as necessary
- Posted patients payments and balanced receipts at the end of shift
- Ensured patients understand office policies, financial policies, and privacy policies
- Performed other office tasks as needed
0-5 years of experience
Scheduled appointments, greeted and registered clients, handled cash and credit transactions
- Professionally and courteously verified appointment times with clients
- Assisted in the maintenance of electronic purchase and service history
- Treated all clients, staff, and technicians in a pleasant and courteous manner
- Printed, reviewed, and filed daily reports
0-5 years of experience
Received phone calls, determined the nature of the calls and directed callers to the appropriate department
- Responsible for typing memos, reports and other correspondence
- Took detailed messages for person called upon, including name, time of call and nature of business
- Learned to be extremely productive in a high volume, high stress, environment
0-5 years of experience
Assisted Aestitician selling products and re-ordering products
- Scheduled appointments and procedures for patients in the office and at satellite Hospitals
- Worked with EMR and Centricity programs
- Verified Insurance eligibility and collected insurance copayments
- Balanced receipts out at the end of the day
10+ years of experience
Multi-tasked in an often fast paced environment.
- Greeted clients in a professional and friendly manner.
- Maintained accurate messages and delivered to appropriate staff.
- Take appropriate action and responds to internal and external customer inquiries.
- Performed a variety of general clerical tasks including handling all cash and credit payments.
0-5 years of experience
Managed incoming calls and screen/direct to the appropriate contact.
- Welcomed patients arriving in the center.
- Coordinated check in and prepared insurance documents for patient's appointments.
- Received and distributed daily mail, package deliveries, faxes and internal documents.
- Maintained relationships between doctors' offices regarding patient's reports, films.
- Managed patient's requests for mammography films, reports and prescriptions.
- Managed doctors request for folders and films for appointments and procedures.
0-5 years of experience
Managed and redirected a 15 line switchboard while at times recording accurate messages.
- Greeted clients, VIPS's, and vendors in a timely and professional manner.
- Informed our staff of arriving appointments.
- Logged in and filed sensitive documents.
- Properly distributed incoming mail.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Maintained a clean reception and lounge area.
0-5 years of experience
- Greeted and assisted guests, workers, visitors and general public with directions to their correct location within the facility.
- Accurately maintained companies message system
- Provided administrative assist to ensure efficient knowledge of changes to procedures and policies.
- Accurately maintained companies filling systems.
Receptionist Duties and Responsibilities
A receptionist's duties can vary based on their specific office, but based on postings that we analyzed, this role has several core duties in any organization:
Greet and direct visitors One of the primary responsibilities of a receptionist is to welcome visitors to the office. The receptionist greets clients and other visitors and may offer them refreshments or a seat if they are waiting for an appointment. Receptionists may also direct these visitors to meeting rooms or offices. In this aspect of the role, a receptionist also checks the office calendar for appointments, maintains visitor records, and may issue visitor badges.
Answer phone calls and emails Receptionists also manage incoming phone calls and emails. They may use a switchboard or a multi-line phone, transferring calls to specific individuals or departments as well as directly answering client or customer questions. In some offices, the receptionist also handles incoming email to the office's general address, responding to questions or forwarding emails to departments that can provide client assistance.
Manage personnel schedules Receptionists also manage internal schedules and calendars for the organization and its personnel. This can include adding events and meetings to shared calendars, updating event information, and recording appointments and time off. In some organizations, the receptionist also distributes schedule information to specific departments and monitors deadlines for various business or organizational tasks.
Make travel arrangements A receptionist's duties can also include making travel and transportation arrangements for employees. They may book flights, cars, and hotels for employees and managers traveling to client sites, conferences, and off-site meetings. This part of the job can also involve keeping records of travel expenses and providing reports to accounting and finance departments to assist with reimbursements and oversight.
Book meeting spaces and amenities Receptionists also book meeting spaces and make other arrangements related to client visits and meetings. The receptionist gathers information about the number of meeting participants and examines the calendar to find open meeting rooms that will accommodate the group at the time they would like to meet or changes meeting locations if necessary. The receptionist may also make arrangements for meals and refreshments for longer meetings.
Manage correspondence Finally, receptionists handle incoming and outgoing mail and correspondence. They sort the day's mail, usually handing it off to a clerk for delivery to the mailroom or placing mail directly in employees' mailboxes. Occasionally receptionists may type letters and other correspondence and ensure that mail is ready for pickup at a specific time of day.
Receptionist Skills and Qualifications
Receptionists balance administrative support and client-facing duties throughout the day. Companies tend to hire receptionists with at least a high school diploma and the following skills:- Interpersonal skills - because they greet and direct visitors and answer phone calls, receptionists need strong interpersonal and client service skills
- Organization skills - receptionists need to be highly organized and able to manage schedules, appointments, and meetings for personnel throughout the office
- Multitasking - because this role involves frequently switching between duties and responsibilities, receptionists need to be able to successfully multitask and set priorities
- Problem-solving skills - in this role, receptionists frequently need to use their problem-solving skills to resolve client issues, manage office and meeting space, and balance conflicting employee needs
- Communication skills - receptionists also need to be able to successfully communicate with internal personnel and office visitors and callers, so strong written and verbal communication skills are key
Receptionist Education and Training
While there are no formal education requirements for receptionists, most tend to have at least a high school diploma or GED. Many receptionists also have an associate or bachelor's degree in a business- or communications-related field. There are many opportunities for on-the-job training in this role as receptionists gain greater familiarity with their organization's practices and procedures. Highly skilled receptionists can also transition their skills and training into a more direct administrative support role, although many companies require administrative assistants to have a degree.
Receptionist Salary and Outlook
According to the Bureau of Labor Statistics (BLS), receptionists earned a median salary of $28,390 per year (or $13.65 per hour) as of May 2016. The lowest-earning 10 percent of receptionists earned an hourly rate of less than $9.65, while the highest-paid receptionists earned over $19.65 per hour. The BLS estimates that employment for receptionists will grow 10 percent between 2016 and 2026.
Helpful Resources
If you'd like to learn more about a career as a receptionist, we found several resources on the web for further reading and information:
"6 Attributes to Look for in a Great Receptionist" - Read about what top companies look for in applicants for receptionist positions.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson - This book examines best practices in providing excellent customer and client service. "7 Tips to Being A GREAT Receptionist While Getting Tasks Done" - This helpful article focuses on time management, balancing client service with administrative support, and prioritization for receptionists.
Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service
by Jeannie Davis and Pat Landaker - Read this book to learn how to provide excellent client service and enhance your phone conversation skills.
Administrative Cover Letter Examples
