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Quality Assurance Specialists work in the manufacturing or software development industry and are responsible for checking products for defects. Successful resume samples for this job highlight responsibilities such as making sure products meet client and industry requirements, training other employees, updating defects databases, and separating defect items. Those interested in a Quality Assurance Specialist position should highlight in their resumes engineering experience, quality assurance knowledge, time management, and teamwork. Most candidates hold a Bachelor's Degree in a relevant field.

For more information on what it takes to be a Quality Assurance Specialist, check out our complete Quality Assurance Specialist Job Description.

Looking for cover letter ideas? See our sample Quality Assurance Specialist Cover Letter.

1

Quality Assurance Specialist

As part of a quality assurance team, developed, refined and implemented practices and procedures with the manufacturing and production department, accommodating rapid business growth of 70% annually for 5 consecutive years

  • Reduced production costs by $2.5 million by implementing automated test practices and improving manufacturing practices for product revisions and upgrades, resulting in fewer product recalls
  • Streamlined shipping protocols, significantly reducing shipping costs
  • Successfully realized ISO 2000 certification as part of the Quality Assurance team.
  • Initiated an RFP for computer hardware and successfully negotiated a contract resulting in corporate savings in excess of $1 million dollars
  • Negotiated all test equipment leases
Candidate Info
4
years in
workforce
4
years
at this job
MA
Master of Arts
2

Quality Assurance Specialist

Performed site visits and audited finance and attendance records of all licensed family homes, individual providers, and daycare centers receiving childcare subsidy payments from the State of Washington as part of a team of nine Auditors and Quality Assurance Specialists.

  • Examined records and interview childcare providers and workers to ensure recording of transactions and compliance with laws and regulations.
  • Collected and analyzed data to detect extravagance, fraud, or non-compliance with laws, regulations, and management policies.
  • Prepared detailed reports on audit findings.
  • Investigated and identified high risk practices, performed random audits, recovered overpayments, conducted payouts of underpayments, and referred suspected fraud for investigation by state officials.
  • Reviewed and audited child care attendance records gathered by eight team members to ensure quality control and submitted reviewed records to the State Auditor's Office.
  • Ensured the accountability of the child care subsidy program that issued between $400 and $50K in monthly payments to individual and facility providers.
Candidate Info
11
years in
workforce
5
months
at this job
MA
Master of Arts
3

Quality Assurance Specialist

Listened to sales calls throughout the day and scored the calls based on set parameters for process adherence

  • Improved sales conversion rates 64% by developing scripted rebuttals for agents to use when facing objections
  • Managed a team of 7 specialists, responsible for auditing calls for sales teams totaling 250-300 agents
  • Improved team productivity 60%, increasing audits to 8 per agent per month (from a prior standard of 5)
  • Developed a quality assurance process which resulted in a 25% reduction in high impact errors during the first three months of implementation
Candidate Info
9
years in
workforce
6
years
at this job
BS
Business Administration, Management
4

Quality Assurance Specialist

Verified dealership data files for integrity, accuracy and completeness before being delivered to clients using Quality Assurance guidelines.

  • Used Athenticom processes and software to complete orders.
  • Provided feedback to Client Services as needed so they knew what corrections and updates needed to be done so the order could be completed and then followed-up on these orders.
  • Kept QA team up to date on any changes to processes or things we needed to know.
  • Ensured quality improvements were continuously evaluated so that tools and techniques could be modified or upgraded to make sure all data being delivered was 100% accurate and complete.
Candidate Info
76
years in
workforce
2
years
at this job
AS
Computer Science
BS
Computer Information Systems
5

Assistant Vice-president, Quality Assurance Specialist

Guided various national title search providers in an effort to complete error-free title reports while exceeding service level agreements established with the bank's fulfillment area. Direction resulted in annual 95% accuracy levels which met the bank's expectations

  • Identified and reported high frequency quality defects to national title suppliers during the course of the month in addition to regularly scheduled monthly conference calls to reduce risk exposure for the bank's home equity product
  • Composed and edited insured title search job aids located on the bank's policy and procedure guide portal which provided audit flow details and reporting requirements. The job aids were critical for training purposes and meeting internal compliance standards
  • Trained bank associate in the role of Quality Assurance Specialist which resulted in the continuation of a high quality title audit review. Over a three month training period, reduced defects from ten to zero
  • Reduced overall risk exposure to the bank by reviewing individual real estate loan closing documents and escalated high risk issues to management
  • Examined various vendor management performance monthly scorecards to determine the level of accuracy provided to the suppliers. Evaluated areas of the scorecard for performance issues in an effort to provide a better closing experience for the customer and reduce the bank's risk in certain aspects of the closing process
Candidate Info
21
years in
workforce
6
years
at this job
BS
Business Administration
6

Quality Assurance Specialist

Monitored, measured, trained and improved the skills of over 350 customer service representatives by evaluating error patterns and recommending the types of training for each employee to supervisors.

  • Successfully identified trends, best practices, achievement of goals and objectives and areas needing improvement by monitoring calls and providing analysis to agents, supervisors and management.
  • Accurately determined where more training or one-on-one coaching may be needed by planning, scheduling and conducting monitoring and data analysis activities based on the Quality Metric set up by senior management.
  • Increased customer satisfaction by preparing reports to communicate trends and findings and make recommendations as appropriate to senior management on monthly basis.
  • Continuously improved monitoring standards by working collaboratively with the entire Q&A team.
  • Improved quality assurance performance by effectively coaching agents.
Candidate Info
16
years in
workforce
4
years
at this job
7

Quality Assurance Specialist

Refined, implemented and ensured the accuracy and completeness of the QA documentation system

  • Assisted in internal investigation of sterility of reagents used in the manufacturing process
  • Circulated new or revised documents for review or approval
  • Archived and distributed all approved SOPs, BPRs and specifications
  • Analyzed quality control data for trending
  • Act as a liaison with vendors and auditors
  • Wrote, reviewed and revised SOPs
Candidate Info
8
years in
workforce
3
months
at this job
BS
Biology B
8

Quality Assurance Specialist

Traveled throughout Idaho, Washington, and Oregon to inspect and certify produce

  • Completed and maintained an accurate record keeping system and provide detailed information to contracting company
  • Graded product to comply with USDA standards and grades per marketing orders
  • Interacted with multiple agencies, owners and shippers to ensure quality outcomes were achieved
  • Provided detailed training to other entities and individuals in order to consistency and timeliness
  • Effective communication with a varied and invested level of participants
Candidate Info
27
years in
workforce
14
years
at this job
AAS
Medical Billing And Coding
9

Quality Assurance Specialist

Customer Service Representative

  • Quickly accelerated to Quality Assurance Specialist within 3 months. Evaluated, coached and instructed all customer service representatives on the proper procedures in capturing a verbal vote from the shareholder.
  • Ability to take initiative during training under minimal supervision.
  • Supported, trained and provided important information and resources to the newly recruited employees on a number of campaigns.
  • Reviewed and ensured that all customer service representatives were in compliance of quality assurance standards.
  • Analyzed, evaluated and presented information concerning customer service representatives who may not be suitable for the environment.
Candidate Info
12
years in
workforce
4
years
at this job
BS
Sports Management
10

Quality Assurance Specialist II

Reviewed & approved batch records & analytical data for drug substance & drug product.

  • Established and maintained calibration and maintenance program for the analytical and quality control laboratories including establishing service contracts, writing SOPs, establishing and maintaining equipment files and electronic equipment status logs.
  • Established and maintained employee training program including writing SOPs, establishing training files, tracking training status, and arranging training sessions.
  • Assisted in maintenance of electronic deviation status log.
  • Assisted in establishing and indexing new QA document archive room.
  • Performed all aspects of document control function from Aug 99 to Aug 00.
  • Wrote and revised SOPs and test methods.
Candidate Info
8
years in
workforce
2
years
at this job
BS
Cellular And Molecular Biology

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