Quality Analyst Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Quality Analysts check products and systems for defects and make sure industry standards and client requirements are respected. Typical job activities performed by Quality Analysts include reading blueprints, using inspection equipment, returning defect products, and making improvement suggestions. A well-written resume sample for Quality Analysts mentions qualifications such as quality assurance expertise, attention to details, dexterity, stamina, technical skills, and time management. Successful candidates make display of a college degree in a manufacturing engineering field.

Looking for cover letter ideas? See our sample Quality Analyst Cover Letter.

1

Quality Analyst

Created quality error trending reports to identify errors, process/system flaws, and training needs for Annuities and Group Variable Life Insurance operations for complex processes and transactions including plan and system updates, enrollments, disbursements, fund balance transfers, fund allocations, death claims, manual checks and wires.

  • Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost.
  • Created and revised procedures, checklist and job aids that resulted in process consistency and reduced error disputes.
  • Integral member of an electronic delivery project to reduce the production of mailing paper statement that led to cost savings.
  • Problem resolution root cause analysis.
  • Six Sigma process improvement projects.
  • Created training manuals, trained and provided technical support/feedback/coaching for a group of 30 plus temporary employees for a six month period during a surge of business.
  • Monitored in-bound and out-bound calls made and received by various operation teams and provided feedback to improve their client experience.
Candidate Info
14
years in
workforce
10
years
at this job
BBA
Risk Management And Insurance
MA
International Business Management
2

Associate Quality Analyst

Delivered 11 accurate and timely balanced scorecards to our executive management and the workforce to reflect business performance in a given period, quarter, or year for each business unit in the division. Met with managers to ensure the scorecards were meeting their business needs and made improvements to streamline the process and increase effectiveness.

  • Participated in several 5S audits at various DOCs to standardize and organize which allows for a more efficient workplace.
  • Responsible for the daily maintenance of Eaton's EESS Division intranet website (Information Repository). Also, revamped several sections of the website to increase usability and speed of site.
  • Responsible for managing the division's employee suggestion program.
  • Managed the Emergency After-hours Customer Support process to ensure that all issues and emergencies are addressed by Eaton management in a timely and effective manner to maintain a high level of customer satisfaction.
  • Presented during various training classes including New Manager and Field Engineer training.
  • Administered several internal surveys, tabulated/analyzed the results, and reported the results to senior leaders to increase visibility and make improvements where needed.
Candidate Info
3
years in
workforce
3
years
at this job
BS
Business Management
MA
Master of Arts
3

Ads Targeting Quality Analyst

Created transparency by enabling users to edit their targeting keywords in order to receive relevant ads

  • Performed product QA to ensure consumers are introduced to the product at optimum level
  • Reduced predicted 10% advertising revenue loss to .5% by flagging keywords that needed to be renamed
  • Collaborated with engineering, policy, and legal teams to ensure quality of content and that all laws and regulations were upheld
  • Assisted in crafting training materials and running onboarding sessions to help incoming team members
Candidate Info
2
years in
workforce
1
year
at this job
BA
History
4

Quality Analyst

Provided training that ensured staff competently handled calls resulting in a positive experience for customers contacting Sprint-Nextel to discuss concerns or issues.

  • Conducted training that enabled staff to perform effectively. Used diverse methods: facilitated learning and success labs, performed remote monitoring of work and feedback based on observations, and provided one-on-one training by working side by side with staff.
  • Partnered with management to develop / implement quality initiatives. Worked on special "blitz" projects to target specific behaviors and provide instant feedback on performance improvement.
  • Designated as point of contact for team members when supervisor was unavailable.
  • Served as liaison for all training activities. Independently established audit schedule and schedule for new hire classes and one-on-one training sessions
  • Led calibration sessions for trainers to assist with new hire quality.
Candidate Info
35
years in
workforce
5
years
at this job
BA
Applied Management
5

Quality Analyst

Conducted audits of Worker's Compensation bills to evaluate compliance with standards and outcomes (e.g. quality, accuracy and timeliness) and tracked results of audits in the internal database.

  • Analyzed guidelines set forth in provider contracts utilizing proprietary computer applications.
  • Entered audit data into Access database and completed reports utilizing Microsoft Excel and Access.
  • Recipient of the Quarterly Top Performer Award for all 4 quarters of 2009 and the Annual Top Performer Award for 2009 for consistently exceeding established required performance metrics.
Candidate Info
16
years in
workforce
6
years
at this job
AAS
Criminal Justice
BA
Criminal Justice
Social Welfare
6

Senior Quality Analyst

Responsible for performing call monitoring, tracking and analyzing quality reports for junior quality analysts.

  • Delivered backup support for another senior quality analyst while on leave for six months. Instrumental in helping exceed departmental goals while saving the company FTE headcount.
  • Trained new QA's on a quarterly basis, created monthly reports for site managers and regional directors
  • Facilitated weekly meetings with key stakeholders to task programs to help identify needs and improve service.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Candidate Info
33
years in
workforce
12
years
at this job
7

Customer Care Quality Analyst

I was held responsible to provide the highest level of quality service to customers as well as dealers

  • Coached and mentored new Representatives until an acceptable level of proficiency was achieved
  • Took ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction and brand image
  • Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization
Candidate Info
10
years in
workforce
2
years
at this job
8

Quality Analyst

Monitored customer care representatives through NICE system in both languages English and Spanish.

  • Conducted training to new hires as well as bilingual agents throughout the call center both on site and via Intercall Web Conferencing.
  • Facilitated call calibrations amongst call centers on a weekly basis.
  • Translated training material from English to Spanish for Bilingual customer care representatives.
  • Exported data from NICE system to create weekly quality reports including customer care representative's progress, quality trends and training recommendations for Quality and Training managers.
  • Worked with Group Supervisors to develop customer care representative's performance and to create action plans to improve quality scores.
  • Reviewed and analyzed CSAT bottom box alerts from Mind Share systems in a weekly basis to ensure quality assurance and report irregularities to Group Supervisor for proper agent coaching.
Candidate Info
10
years in
workforce
7
years
at this job
BA
Business Administration-office Administration
9

Quality Analyst

Established and maintained high degree of accuracy in the collection of client and customer information

  • Developed departmental training materials/procedural processes, participated in training classes
  • Monitored agents and completed statistical agent and departmental reporting
  • Provided accurate, consistent, and constructive performance feedback to agents and management team
  • Ensured quality of agent performance, company standards, and procedures
  • Facilitated third party client calibrations/conference calls
  • Effectively handled escalated customer service calls
Candidate Info
12
years in
workforce
9
years
at this job
AS
Specialized Business (asb)
10

Quality Analyst

Abstracted and collected information of patients with Heart Failure. Updated monthly department and nursing scorecards with Heart data.

  • Managed and restructured templates of case review training and instructions for managers, department administrators, physicians, quality management, and hospital staff.
  • Provided support for Peer and Department Reviews- tracked open cases for timeliness and closed them in MIDAS Database.
  • Committee Management, which included planning, preparation, and setup for meetings. Communicated with physicians and nurses to provide reports and review cases prior to the deadline/meeting. Prepared minutes, agendas, and closed cases for committee meetings.
  • Gathered, tabulated, and presented data for various performance improvement indicators such as Asthma Medication Ratio and Heart Failure - Discharge Instructions.
  • Extracted information from Microsoft Access and MIDAS Database to update physician profiles pertaining to quality of care and focused reviews.
  • Created and updated PowerPoint presentations, graphs, and flowcharts that have been presented in various meetings and symposiums.
  • Achieved average quarterly score of 0.4 days to receive and process patient care and service complaints.
  • Audited cases to ensure timeliness, accuracy, and compliance for regional and regulatory requirements, which resulted in annual score greater than 95%.
  • Managed inventory via OneLink to reduce cost.
Candidate Info
12
years in
workforce
3
years
at this job
BA
Economics
MA
Business Administration

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!