Professional Services Manager Resume Samples - Page 4

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Professional Services Managers focus on helping businesses provide high-quality services to their clients and partners. Responsibilities included on example resumes of Professional Services Managers include executing audience-focused campaigns, and strategizing with clients on how to build custom audiences to meet business demands. Some employers like to see several years of administrative experience, coupled with at least a bachelor's degree in the field of business, on candidate's resumes. Others prefer candidates who hold degrees that are more industry-specific.

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31

Professional Services Manager

Accountable for all aspects of account management, solution scope, and service delivery to target accounts.

  • Lead the end to end execution of complex communication campaigns to healthcare recipients by collaborating with client stakeholders, sales, engineering, and solution design teams to meet client's business objectives.
  • Manage all facets of project from scope, through delivery to meet business objectives and exceed sales targets.
  • Attained revenue targets and billable utilization metrics for 8Q through Q4 FY10.
Candidate Info
21
years in
workforce
2
years
at this job
C
Business Management
BS
Business Administration
32

Professional Services Manager - Deployment

Role: Lead a team of 7 Deployment Specialists responsible for the installation, configuration, upgrade and go-live support of Picture Archive & Communication Systems (PACS) & related products

  • Cooperated with Project Managers in building and defining the Work Break Down Structure and schedule development as it relates to technical tasks
  • Responsible for developing a consistent deployment model through improvement of existing processes or creating new ones
  • Served on a cross functional internal team of sales, marketing, technical services, professional services, regulatory and others to ensure successful regional release of PACS products/solutions
  • Lead project post mortem analysis to identify key learnings and action items to improve outcome of future deployment projects
  • Supported a broad line of products including advanced diagnostic clinical applications, voice recognition solutions
  • Worked closely with the product development cross-functional organizations (i.​e., R&D, Service Design & Transition, Problem Management) to provide supportability needs and requirements
  • Administrative management of the deployment team - control costs and monitor expenses, perform reviews and professional development of team members
Candidate Info
22
years in
workforce
10
months
at this job
BS
Electrical Engineering
MS
Engineering Management
33

Professional Services Manager

Managed customer and sales support of computer operating system, application software development, customer education and professional services.

  • Deployed re-engineering and training of department towards professional services methods.
  • Lead multiple project management teams with resource sharing of technical resources.
  • Lead the teams that developed two highly visible computer system projects (PR Courts and The Birth Register and Certificate system).
Candidate Info
5
years in
workforce
5
years
at this job
BA
Economics
34

Professional Services Manager

Managed customer and sales support of computer operating system, application software development, customer education and professional services.

  • Deployed re-engineering and training of department towards professional services methods.
  • Lead multiple project management teams with resource sharing of technical resources.
  • Lead the teams that developed two highly visible computer system projects (PR Courts and The Birth Register and Certificate system).
Candidate Info
5
years in
workforce
5
years
at this job
BA
Economics
35

Professional Services Manager

Assisted clients in the planning, fit analysis, configuration, testing, roll-out, and post-implementation support of company ITIL compliant software solution. Coordinated with all levels of internal departments through the entire project life-cycle and software life-cycle.

  • SME for License Compliance, Asset Manager and Service Management.
  • Created and implemented a Customer Care program which assisted in retaining maintenance paying customers by 55%
  • Direct support to Sales in pre-sales, delivery of product demonstrations and proof-of-concept. Provide full life-cycle professional services from project planning, technical implementation, installation and training of asset mgt SW.
  • Coordinated the communicating of scope and project objectives in order to effectively coordinate the activities of the team
  • Liaison with our development team on product issues, enhancements and product direction.
  • Lead projects from moderate to high complexity and impact across multiple business units to meet specific deadlines
  • Management of pre-sales engineers and implementation consultants
  • Perform data integration from customer's existing systems and databases (i.e. SMS, Altiris, SCCM, SAP, CSV)
  • Strong communication, highest standard of professionalism, interpersonal relationship and influencing skills
Candidate Info
15
years in
workforce
5
years
at this job
BA
Business Administration
36

Professional Services Manager

Managed 10-15 projects at one time by the Integration Professional Services team.

  • Responsible for external project communication including project plans, status calls with stakeholders, burn reports, and contract negotiations (SOW and Change Requests)
  • Responsible for internal project communication including project status with management and sales, weekly project
  • HR management responsibilities for 6-8 resources
  • Maintained project information including billable and non-billable hours in our PSA system (OpenAir)
Candidate Info
5
years in
workforce
2
years
at this job
BS
Computer Science
37

Professional Services Manager

  • Two years in running Professional Services and Support teams (direct reports) across various geographical regions as a Practice Manager for Governance, Risk Management and Compliance suite.
  • Oversaw nearly 50 installs at various client sites as well as put in methodology to optimize installations and created process improvements.
  • Have spoken at several Oracle On Demand conferences
Candidate Info
8
years in
workforce
2
years
at this job
BE
Computer Science (honors)
Project Management
38

Professional Services Manager - Field Services

Delivery of administrative tasks and billing reports for work delivered to clients

  • Filter Team questions to supporting core processes and enabling functions
  • Assist with special projects, operating mechanisms, initiatives for the consulting organization
  • Provide soft skill and presentation training and mentoring for field services team.
  • Build strong teams, attracting, developing and retaining top performers
  • Develop high performance teams by diagnosing, understanding and facilitating team dynamics.
Candidate Info
4
years in
workforce
1
year
at this job
BA
International Business
International Business
Marketing
39

Professional Services Manager

Employed as Professional Services Manager to interface with clients and perform Business Process Reviews so that software and hardware can be implemented per the client's requirements

  • Develop the BPR questionnaire to determine client's business requirements
  • Make recommendations to client on proper installation and configuration of software to meet requirements.
  • Liaison between client and programmers to develop any necessary customized add-ons or configurations.
  • Install E-Commerce modules and configure to interface with accounting system
  • Train end-users of proper usage of system.
Candidate Info
30
years in
workforce
7
years
at this job
BS
Computer Science
Computer Science
40

Regional Professional Services Manager

  • Recognized for outstanding contribution on high profiled accounts, resulting in expanded business revenue 30% over quota. President’s Club Award 2000.
  • Participated with senior marketing and sales executives in defining the technical scope and proposal presentations on new business opportunities.
  • Lead analyst on multiple projects, performed project planning, monitoring and control functions including risk assessment, management, project schedule development and customer relationship management. Provided application support and training.
  • Liaise with product engineering, sales, training and marketing department on product releases via prerelease conferences, beta test sites and proof of concepts in the field to harness support and feedback for new product direction.
  • Provided database administration management. Analyzed and resolved client software issues via troubleshooting techniques and educated clients on processes to independently monitor and repair such in the future. Experienced in data modeling, application performance testing, and strategic disk usage and tuning parameters.
  • Deployed replication and other disaster recovery strategies to minimize clients’ downtime and enhance productivity in the business cycles.
  • Managed software releases, database migration/upgrades, along with various other UNIX system administrator duties.
  • Promoted internally to manage, mentor and coach 23 software engineers responsible for field support of regional sales team.
Candidate Info
10
years in
workforce
5
years
at this job
BS
Computer Science

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