Professional Services Manager Resume Samples - Page 3

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Professional Services Managers focus on helping businesses provide high-quality services to their clients and partners. Responsibilities included on example resumes of Professional Services Managers include executing audience-focused campaigns, and strategizing with clients on how to build custom audiences to meet business demands. Some employers like to see several years of administrative experience, coupled with at least a bachelor's degree in the field of business, on candidate's resumes. Others prefer candidates who hold degrees that are more industry-specific.

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21

Professional Services Manager/project Manager

Managed the professional service department of interior designers and project managers.

  • Created and managed company proposals.
  • Project managed all aspect of jobs including construction.
  • Reviewed construction quotes for design cost accuracy.
  • Designed interior spaces by specification of interior finishes including furniture selection,
  • Created construction drawings of commercial and medical interiors.
Candidate Info
11
years in
workforce
3
years
at this job
BFA
Interior Design With Distinction
MA
Master of Arts
22

Professional Services Manager

Collaborated with Sales teams to respond to customer RFPs (requests for pricing) and RFIs (requests for information) for voice and data telephone systems.

  • Efforts enabled Sales teams to meet quotas, as well as retain/grow existing customers.
  • Prepared responses to customer appeals/complaints and negotiated resolutions.
  • Negotiated settlements in instances where contractor billing exceeded projections.
Candidate Info
27
years in
workforce
14
years
at this job
AS
Criminal Justice And Liberal Arts
23

Professional Services Manager

Responsible for all aspects of a fast paced Technical Service Department.

  • Directed daily activities of five field service personnel.
  • Sold new service contracts and renewed existing contracts maintaining a 90% renewal rate.
  • Maintained database for all Service customers ensuring accuracy of customer information.
  • Controlled service inventory maintaining immaculate transaction records.
  • Responsible for staff training documentation process and procedures.
  • Provided Professional Services support for three regional sales teams composed of Outside/Inside Sales Representatives and Account Managers while keeping an open line of communication on any Service related issue.
  • Entered and processed all work orders for field service and depot repairs.
Candidate Info
9
years in
workforce
6
years
at this job
BA
Bachelor of Arts
24

Professional Services Manager

  • Initiated the creation of Professional Services Division to support onsite customer application development.
  • Hiring of development staff based on corporate projections.
  • Developed the Standard Operating Procedures for the Amended Services Request (ASR) process.
  • Created training materials and led all training activities for the usage of time accounting software.
Candidate Info
22
years in
workforce
1
year
at this job
Computer Science
25

Professional Services Manager

  • Managed 25 business analysts, project managers, and software developers across multiple projects.
  • Worked closely with clients to ensure exceptional service was being delivered.
  • Trained project managers in G&R project methodology.
  • Responsible for overseeing all projects to ensure deliverables were on time, within budget and of high quality by utilizing Excel, Gantt charts and variance reports in MS Project.
  • Supported professional sales team by attending client sales meetings and presenting G&R's project methodology.
  • Actively involved in the recruiting and interviewing process and provided final approval before offers could be extended to potential new consultants.
Candidate Info
9
years in
workforce
4
years
at this job
BA
Business Administration
MA
Business Administration
26

Professional Services Manager

Collaborated with Sales teams to respond to customer RFPs (requests for pricing) and RFIs (requests for information) for voice and data telephone systems.

  • Efforts enabled Sales teams to meet quotas, as well as retain/grow existing customers.
  • Prepared responses to customer appeals/complaints and negotiated resolutions.
  • Negotiated settlements in instances where contractor billing exceeded projections.
Candidate Info
27
years in
workforce
14
years
at this job
27

Professional Services Manager

Lead professional service team primarily responsible Project Management of multiple custom web development projects. Team consisted of Two Project Managers, A Project Coordinator, Business Analyst, and Senior Developer.

  • Proposed and started implementation of an organizational structure for the Project Management Team that allowed the Project Managers to focus on multiple projects and milestones, hiring a Business Analyst to collect requirements and build test cases, and Project Coordinators to drive the day to day project details.
  • Worked with fellow Professional Service Manager to increase monthly billing by 25% and productivity by 45%
  • Managed through the loss of several key Professional Services team members without out effect on client deliverables
Candidate Info
10
years in
workforce
1
year
at this job
C
Computer Programming
BA
Accounting
28

Professional Services Manager

  • Delivered over 300 hours of instructor-led software training both on-site and at customer sites throughout the country.
  • Developed the company’s first virtual training program, including job aids and training slide decks.
  • Created a Training Workbook used to create the company’s first Technical User Guides.
  • Delivered over 25 hours of monthly web-based training and over 1000 hours of Instructor-Led Training
Candidate Info
5
years in
workforce
2
years
at this job
BA
Communication And Writing
MS
Management
MA
Master of Arts
29

Professional Services Manager

Managed technical services including ETL, custom reporting and analytics, and software development

  • Actively engaged with clients during proposal and launch, managing project proposals and sizing
  • Oversaw services engagements from proposal through acceptance, ensuring customer satisfaction and retention
  • Spearheaded development of best practices for ETL services, improving quality and profitability while reducing resourcing risk
  • Drove innovative new service offerings to complement global product strategy
Candidate Info
14
years in
workforce
2
years
at this job
BS
Computer Science
MA
Master of Arts
30

Professional Services Manager

Managed all aspects of the Professional Services Team

  • Set department financial goals. Created metrics and management reports
  • Set yearly objectives for all team members
  • Worked with Pre-Sales and Sales to forecast services demand and staff accordingly
  • Recruit and hire Business Analysts and Implementation Consultants
  • Organized Technical training for new hires
  • Delivered Quality Management Systems training
  • Met with prospects and customers on services or project related issues
  • Developed the EtQ Services Delivery methodology to ensure successful project implementations
  • Increased Services revenue from $900,000 to $10,000,000
Candidate Info
38
years in
workforce
5
years
at this job

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