Process Manager Resume Samples

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Process Managers make sure things are running smoothly in manufacturing units. Their role consists of leading and optimizing production processes by overseeing transactions, networking with stakeholders, making sure customer service is at high standards, monitoring daily work activities, and identifying solutions for various production issues. They are also required to recruit and train new employees. Qualifications like analytical thinking, observation spirit, communication and leadership are often seen on well-written Process Manager resume samples. Employers select resumes showcasing a degree in industrial management.

For more information on what it takes to be a Process Manager, check out our complete Process Manager Job Description.

1

Process Manager

A subject matter expert on the Collection program processes including end to end execution of intent, maintaining process documentation, and responsibility of day to day operating.

  • Resolved issues identified by teammates and myself, by driving process improvements to match execution with intent.
  • Supported alignment projects involving IT code changes from the acquisition of the HSBC system by COF, driving policy and process consistency.
  • Served as subject matter expert and successfully supported two internal system conversions and two deconversions with external financial institutions.
  • Ensured compliance with the Office of the Comptroller of the Currency (OCC) and other governing bodies, which resulted in clean audit results and a passing grade from internal/external auditors.
  • Delivered smooth process implementations by modifying procedures and providing training when changes were rolled out into production.
Candidate Info
11
years in
workforce
1
year
at this job
AS
Graphic Communications
2

Invoice Process Manager

Manage invoice process for seven suppliers, including tracking invoices, problem-solving, and ensuring timely payments. Create purchase orders, lead monthly meetings with suppliers, and capture total monthly spend for metrics reporting. Build positive and effective relationships with suppliers, business lines, and supplier managers.

  • Eliminated a four month invoicing backlog within first two weeks in role
  • Quickly identified major accounting discrepancies saving over $125K in less than six months
  • Meticulously audited an invoice tracking system and analyzed data which identified a $1M shortfall
  • Initiated a process improvement that resolved a long-standing problem with a major supplier and significantly increased efficiency and accuracy
Candidate Info
16
years in
workforce
3
years
at this job
BS
Human Resources Management
3

Process Manager

Managed team of 34 process engineers, technicians, and union operators working on 20 programs of widely varying sizes and complexity. Developed and executed processes for assembling and testing new highly complex electromechanical products in production and development in a regulated environment. Developed and maintained manufacturing operating procedures to ensure compliance with ISO 9001, AS9100 and Capability Maturity Model Integration-Dev (CMMI) Level 3. Managed over $2 million budget.

  • Produced hardware to meet program needs. Monitored yield and drove engineering changes to improve producibility.
  • Developed process for generating and controlling Manufacturing Bills of Materials for new Engineering Resource Planning (ERP) system. Process ensured materials could be ordered and kitted to meet program schedules.
  • Developed process for releasing manufacturing process documentation into configuration management system improving process control and repeatability.
  • Wrote manufacturing sections and estimated costs in response to Government Requests for Proposal. Reviewed written and cost volume work of other manufacturing team members. Awarded contracts for over $200 million in the past eight years.
  • Authored 70% of manufacturing operating procedures and trained staff on them, contributing to successful CMMI-Dev Level 3 award.
Candidate Info
23
years in
workforce
5
years
at this job
BA
Bachelor of Arts
MBA
Manufacturing Concentration
4

Process Manager / Unit Manager

Hold full concurrent leadership accountability for 30+ Finishing Unit and 30+ Shipping Department staff, including one direct-report manager for Shipping Department. Monitor performance of team members and prepare information for evaluations and promotion recommendations. Schedule daily employee functions, as well as vendor orders to ensure timely availability of needed equipment and materials. Ensure full compliance with all safety and quality regulations through audits and inspections. Facilitate injury, near miss and equipment-damage investigations, including root cause analysis (RCA) and adoption of measures to prevent future issues. Lead maintenance and troubleshooting of industrial systems, identifying performance issues and working with engineers on resolution.

  • Spearheaded development, implementation and updating of standard operating procedures (SOP).
  • Hand-picked to take over operations of finishing and shipping departments, a position normally held by two managers, due to recognized leadership talents.
  • Triggered 20% increase in productivity of finishing units and shipping department by recruiting and guiding multidisciplinary team in identifying and upgrading product lines.
  • Successfully planned and coordinated multiple quality safety layered process audits (LPA), leading to resultant upgrades of quality and standard operating procedures (SOP).
Candidate Info
10
years in
workforce
1
year
at this job
BS
Business Administration
5

Senior Process Manager

Manage end-to-end life cycle of processes with high regulatory impact. Manage relationships with internal customers and coordinate cross-functional teams to ensure flawless execution of project goals and processes.

  • Senior leadership recognition for continuously identifying and resolving process gaps and defects
  • Maintained high standards in routine tasks while taking additional responsibility for major projects
  • Partnered with stakeholders reducing communication errors by 90%
  • Effectively facilitated focus groups and brainstormed new ideas, products and processes that improved customer experience, ensured compliance, and dramatically reduced litigation
  • Documented a corporate intent policy for executing federally regulated processes that ensured consistency and provided transparency to other lines of business
  • Initiated, created and maintained controls (visual management) that provided leadership with instant insights into process health
Candidate Info
43
years in
workforce
4
years
at this job
BA
Chemistry
MA
Master of Arts
6

Process Manager

Lead team of associates which includes coaching, monthly one on one development sessions, performance appraisals & administering corrective action.

  • Prioritize workflow to assure multiple queues with varying complexity were completed within established timeframes.
  • Communicate with various departments via email and conference calls to resolve issues and to provide assistance to outside departments.
  • Trained team on new or updated processes and held team meetings to discuss updates and answer questions.
  • Created and updated reports for quality error trends and made recommendations for improvement.
  • Assist other manager's in obtaining system access for team members, scheduling training, & coordinating training audits.
Candidate Info
33
years in
workforce
4
years
at this job
AS
Business Administration
7

Process Manager

Member of Control Center team responsible for shepherding marketing campaigns through the Control Center's Integrated Set-Up (ISU) process framework.

  • Utilized processes and tools for the delivery of marketing campaigns from design through execution.
  • Worked with business groups including senior management on status and prioritization of campaigns.
  • Conducted post-execution review of campaign documentation to ensure compliance with standard document retention and internal business requirements.
  • Coordinated and trained impacted business and functional groups to ensure correct implementation of CCM Control Center processes.
  • Ensured continuous improvement in processes through regular review and revision of department processes.
Candidate Info
12
years in
workforce
3
years
at this job
BA
English
BA
German
Paralegal Certification
8

Web Accessibility Process Manager

Analyzed and produced reporting on web accessibility data used by team to target areas for improvement

  • Managed and implemented process improvements resulting in saved revenue, increased efficiency
  • Managed projects
  • Maintained the corporate Web Accessibility Standard including annual review and updates of requirements.
  • Managed enterprise wide web accessibility training including developing internal CBT and working with accessibility vendor to provide targeted learning modules for IT associates who build and maintain Capital One websites.
  • Managed the web accessibility exception process
Candidate Info
47
years in
workforce
4
years
at this job
BBA
Administration / Marketing
PhD
Public Policy & Administration
MBA
Marketing
9

Expert Quality Program/process Manager

Managed Corporate level programs and processes to support continuous operational improvements across [company name].

  • Established Engineering Functional Policy inclusive of templates, tools, processes, practices, and training
  • Created Requirements Management, Configuration Management, Test Management, Release and Review procedures
  • Analyzed systems and processes to identify improvement opportunities, developed required solutions and led implementations to achieve sustainable results
  • Developed Lesson Learned repository web page to centralize all policies and procedures
  • Led transition to ISO 9K:2K and Internal ISO assessor/auditor
  • Ensured regulatory and compliance objectives
Candidate Info
29
years in
workforce
2
years
at this job
BS
Computer Science / Minor Math & Ee
10

Business Process Manager

Worked in conjunction with high level project managers and Six Sigma Black belts to improve processes and technology in the claims department

  • Initiated process to reduce overall interest payment errors
  • Created and implemented control guidelines to sustain lowered rate of interest errors
  • Provided data analysis for claims manager to better monitor quality improvement for claims staff
  • Created, implemented and led daily dialog meeting for claims department
  • Acted as a mentor for claims supervisors, training them on different aspects of the business operation on an as needed basis
Candidate Info
18
years in
workforce
2
years
at this job
BA
Education

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