Business Process Analyst Associate
Overseeing process improvement on the Sales to Order Entry process based on my recommendations
- Project Manager for ISO Quality Management Systems internal and external audits
- Developed and implemented Standard Operating Procedures for root cause analysis across all business units
- Collaborated with all business units to collect and present monthly data on financial, operational, and customer
- Developed the process and flow for service and hardware billing on a new product for direct and indirect channels
- Researched and presented a report on Supply Chain Operational financial ratios for [company name], competitors, and other Software As A Service firms
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Business Process Analyst/disability Adjudicator
Applied subject matter expertise of structure, operations, and current regulations of various organizations.
- Identified and composed requirements to automate healthcare records management.
- Supported healthcare software product implementation for management of applicant medical records.
- Monitored and facilitated operations in accordance with federal and state regulations, policies and procedures.
- Performed audit of operational processes and procedures to identify compliance issues.
- Analyzed process metrics to make process improvement recommendations.
- Responsible for compliance issue resolution and solution implementation.
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