Patient Service Specialist Resume Samples

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Patient Service Specialists work for healthcare facilities and complete the following duties: checking patients in and out, taking phone calls, scheduling patient appointments, managing patient accounts, completing insurance forms, and obtaining patient data. Those interested in a Patient Service Specialist position should be able to showcase the following skills in their resumes: knowledge of facility procedures, patience, a personable demeanor, effective communication, medical coding knowledge, computer literacy, and attention to details. Successful example resumes make display of at least an Associate’s Degree in health information management.

1

Patient Service Specialist

  • Executed administrative duties by answering telephones, faxing, filing highly sensitive documentation
  • Increased customer service and hospitality skills through assisting patients
  • Organized office calendar through scheduling patient appointments
  • Verified insurance information by contacting insurance providers
  • Assisted therapists as needed for general clinic maintenance and up-keep
Candidate Info
8
years in
workforce
1
year
at this job
BS
Communications
2

Patient Service Specialist

  • Provided support to the office manager, physicians, billing, clinical staff and most importantly, the patients.
  • Responsible for greeting patients in a courteous, professional and timely manner.
  • Regularly interpreted for our Spanish speaking patients in all departments.
Candidate Info
4
years in
workforce
5
months
at this job
AA
Associate of Arts
3

Patient Service Specialist

  • Provided superior service to patients.
  • In charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients and taking copays.
  • Performed the daily reports which includes; some billing and coding entry, applying copays to accounts as well as manually entering charges that do not extract.
  • Contacted hospitals, doctors and other imaging facilities to get reports for the therapist.
  • Assisted the therapist with patients by setting up their equipment and instructing them in their exercises.
  • Assisting therapists as needed for general clinic maintenance and upkeep
Candidate Info
12
years in
workforce
4
years
at this job
HS
High School Diploma
BS
Psychology
4

Senior Patient Service Specialist/ Admin Assistance

  • Received and answered incoming calls in a professional manner according to office guidelines
  • Processed patient registration; scheduled and rescheduled appointments and processed cancelations for office visits and clinic procedures
  • Filing patients medical records and submitting insurance forms
  • Obtained referrals and authorizations; Collected co-payments and processed third party insurance verifications.
  • Provided information, verbally and in writing to patients for full clarification of providers guidelines and or procedures while abiding HIPAA's requirements
  • Used my knowledge and understanding of medical terminology to act as a liaison between patients and insurance providers
  • Assisted with patients with patient portal registration and navigation
Candidate Info
12
years in
workforce
3
years
at this job
BA
Fine Arts
5

Orthopedic, Rheumatology, Podiatry Dept - Patient Service Specialist I

  • Scheduled appointments, triage urgency of visits and follow ups, and communication
  • Maintained provider schedules (7 physicians, 3 physician assistants, and 3 nurses)
  • Assisting with onboarding of new hires and new system implementation training
  • Obtained authorizations, scheduled referrals, entered lab orders and appointments, verified insurance, processed patient forms, letters and recall notices
  • Daily charge document entry and edits
  • Maintained office supply stock
  • Assisted patients with billing issues and handled irate patient calls
Candidate Info
4
years in
workforce
1
year
at this job
C
Office Training
AS
Associate of Science
6

Patient Service Specialist II

  • Registered incoming patients and fielded, prioritized, and routed incoming phone calls
  • Managed patient registration and updated patient records
  • Greet patients and families and provide pertinent information regarding hospital stay
  • Request patient charts, obtain required documents and signatures
  • Responsible for care coordination for 32 bed Transplant Surgery and Renal Medicine unit
  • Responsible for coordination of patient admits and discharge
  • Work closely with Providers, Nursing staff and ancillary disciplines as patient advocate and subject matter expert on admissions and discharges
Candidate Info
4
years in
workforce
1
year
at this job
HS
High School Diploma
7

Patient Service Specialist, CDM

  • Greets patients and ascertains their need in a professional manner.
  • Provide clerical support for an assigned department or area and coordinate daily patient activity
  • Promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines.
  • Ensures patients understand test instructions and preparations. Provide directions to areas of the hospital and other general information.
  • Obtain and verifies patient insurance information.
  • Accurately completes orders for billing purposes in accordance with computer system protocol.
Candidate Info
23
years in
workforce
7
years
at this job
8

Patient Service Specialist

  • Provides clerical support in an inclusive work environment through scheduling, rescheduling, and canceling physician appointments
  • Committed to a compassionate service by instructing patients on preparation of tests, procedures, routings, locations, and other general information.
  • Optimizes productivity and efficiency by interpreting physician orders for ancillary tests, ensuring that an appropriate diagnosis code has been attached.
  • Respects and maintains patient privacy and dignity.
  • Adheres to HIPPA law at all times
Candidate Info
6
years in
workforce
2
years
at this job
HS
High School Diploma
AS
Applied Science
AS
Medical Billing And Coding
9

Patient Service Specialist

  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for 300 patients daily.
  • Verified multiple health insurance daily.
  • Assisted nurses with front end duties.
  • Answered multiple telephone lines.
Candidate Info
2
years in
workforce
10
months
at this job
AS
Associate of Science
BS
Applied Management
10

Patient Service Specialist

  • Answer phone lines in a prompt and courteous manner, and handle appropriately
  • Collect, maintain and endure accuracy of patient and insurance information through the use of standard business practice
  • Understand visit types and proper utilization of questionnaires to efficiently schedule appointments.
  • Daily management of electronic communication (Outlook messages, WebXchange, etc.)
  • Mailing of appointment reminder letter with appropriate packets as assigned
Candidate Info
6
years in
workforce
10
months
at this job

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