Patient Liaison Resume Samples

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Patient Liaisons provide support to patients and their families by completing the following duties: collecting patient information, communicating information to hospital departments, assisting healthcare professionals, and finding ways to improve overall patient care experience. Common skills seen on a Patient Liaison resume sample are bedside manners, knowledge of medical terminology, effective communication, strong people skills, attention to details, and problem solving orientation. Employers select resumes showcasing patient advocacy certification and a high school or general education diploma.

1

Patient Liaison

  • Reinforced and upheld patient confidentiality as required by HIPAA and hospital regulations
  • Greeted and assisted patients, visitors, physicians and medical staff in locating specific departments
  • Ensured seamless flow of work on a busy hospital
Candidate Info
9
years in
workforce
6
years
at this job
HS
High School Diploma
C
Certificate
2

Office Administrator/ Patient Liaison

Procured authorization of patient's insurance benefits and coverage

  • Schedule patients into DAQ billing system and collected co-payments
  • Assisted therapist and management with necessary paperwork
  • Submit authorizations request to Orthonet and Optumhealth for visit approval
  • Provide customer service to patients regarding general and or billing questions
  • Prepared rooms for Patients session
  • Heavy patient data entry
  • Stock supply room with clean lining, and treatment equipment
Candidate Info
6
years in
workforce
6
months
at this job
BA
Healthcare Management
3

Patient Liaison

  • Scheduling of staff conferences, representative meetings
  • Running financial reports and presenting to staff
  • Handling schedules of 3 different providers
  • Entering patient data in patient chart and keeping confidentiality
  • Answering phones, scheduling appointments and explaining procedures
  • Handling patient accounts and obtaining insurance benefit breakdowns
Candidate Info
10
years in
workforce
2
years
at this job
BA
Health Management
MA
Management
4

Patient Advocate/patient Liaison

Responsible for acting as a liaison between the patient and the prosthetist.

  • Insures that all proper prescriptions and documentations are obtained prior to the scheduling of patients.
  • Keeping peer mentors informed of the statuses of the patients (for ex: if patients move facilities or when the prosthetist begins the patient's process).
  • Keeping the Sales Representatives informed of customer account activities.
  • Informs Sales Representatives of any issues with facilities or patients referred by doctors.
  • Enters codes to generate prescriptions.
  • Informs the insurance department of patient insurance that requires authorization.
Candidate Info
13
years in
workforce
5
years
at this job
5

Patient Liaison

  • Inbound and outbound calls to verify insurance authorization.
  • Creating Clinical and revised orders for specific medical procedures.
  • Appointment scheduling with patients, doctors, and clinics.
  • Constant communication with patients, doctors, PA's or NP and insurance companies.
Candidate Info
6
years in
workforce
2
years
at this job
6

Executive Assistant/ Patient Liaison

  • Ordered supplies for the office.
  • Prepared and organized events for the employees.
  • Rebranded the company.
  • Managed agenda of owner.
  • Registered and participated on various chambers of commerce and health organizations.
  • Visit current patients to hospitals. Ensure that they were happy with the services received by their HHA to their homes.
  • Visit physicians' offices.
  • Organized health screenings at adult day care and health expos.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Communications
7

Patient Liaison

  • Verified Health Insurance
  • New Patient Advocate
  • Checked in Patients
  • Complied with Monthly reports
  • Accurately logged all new patient arrivals
  • Scheduled patient appointments daily
Candidate Info
4
years in
workforce
1
year
at this job
Biological Sciences
8

Office and Patient Liaison

  • Greet patients upon arrival to area.
  • Daily Preparation of radiological equipment
  • Confirm patient demographic and insurance information.
  • Place calls to referring physicians' offices regarding prior-authorization and referrals.
  • Schedule patients for all diagnostic modalities including MRI, CT, US, X rays and 3D mammography.
  • Train new employees.
  • Collect and balance all payments.
  • Perform day-to-day administrative duties and general office tasks.
Candidate Info
24
years in
workforce
17
years
at this job
HS
High School Diploma
9

Patient Liaison Representative

  • Provide leadership for the development and implementation of projects focused on the patient experience.
  • Initiate communication with patients, families, leaders, and staff members to gather feedback on experiences at Cooper Hospital.
  • Monitor patient experience data and collaborate with departmental leaders on actionable improvement plans and evaluates success of initiatives, modifying efforts as indicated.
  • Responsible for researching and communicating best practices that are consistent with the hospital's strategic plan for patient experience.
  • Responsible for oversight of monthly patient experience review sessions and communication of HCAHPS & Press Ganey results.
  • Perform daily rounds to ensure that patient and family needs are being addressed in a timely manner by proactively offering assistance.
  • Serves as patient advocate and intermediary between family, patient, and the health care team.
  • Perform the task of identifying special communication and cultural needs of patients and takes appropriate action to meet those needs.
  • Manage patient complaints to provide complete follow up to patient complaints and inquiries. Developed a streamline approach to dealing with patient complaints and concerns which involves listening, initiating a plan of action, follow through, keeping patients well informed, providing closure to patients concerns, and properly documenting each case as per the criteria of the Grievance Policy and Procedures.
  • Serve as an expert practitioner and mentor for the hospital service recovery program (L.A.S.S.O)
Candidate Info
14
years in
workforce
4
years
at this job
BA
Business Administration
MS
Healthcare Management
10

Patient Liaison

  • Be a resource for patients
  • Visit patients in their homes in order to ensure a safe environment
  • Provide supplies, fill out paperwork, fulfill patients' needs
Candidate Info
3
years in
workforce
5
months
at this job
Psychology

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