Passenger Service Agent Resume Samples - Page 3

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Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight. Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Most employers prefer to see a high school diploma or its equivalent listed on the resumes of Passenger Service Agents, as well as previous experience working in a service-based position.

For more information on what it takes to be a Passenger Service Agent, check out our complete Passenger Service Agent Job Description.

Looking for cover letter ideas? See our sample Passenger Service Agent Cover Letter.

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21

Passenger Service Agent

Dealing with customers face-to-face and ensuring that passengers reach their destination with satisfaction.

  • Servicing customers by performing meet and greets, check-in, ticketing, baggage service, making boarding, deplaning using Japanese and English.
  • Verifying passenger departure documentation and providing information.
  • Handling unruly, upset, or angry passengers.
Candidate Info
9
years in
workforce
3
years
at this job
BA
Child Education
22

Lead Passenger Service Agent/trainer

Complete activities, associated paperwork and/or computer entries related to boarding/ticketing/deplaning passengers

  • Key passenger information into the ticketing reservation system
  • Assist passengers with reservations, ticketing and adjustments to itinerary
  • Work with passengers to provide up to date travel, gate and ticketing information
  • Provide support/guidance to any agents on shift for passenger/gate/ramp aircraft handling
  • Responsible for above/below wing training for all new agents, maintaining agent training records
Candidate Info
18
years in
workforce
9
months
at this job
BS
Web And Business
23

Passenger Service Agent / Gate Agent

Maintained friendly and courteous demeanor while greeting and checking in passengers.

  • Check passenger bags and alter seat assignments as needed to ensure customer satisfaction.
  • Verify passenger departure documents prior to boarding the aircraft.
  • Aid passengers requiring special assistance while boarding the aircraft, such as disabled customers or parents traveling with children.
  • Resolve dilemmas of customers from various backgrounds, while demonstrating ability to remain tactful and courteous in stressful situations and maintaining a friendly, well-groomed appearance.
  • Provide clear, brief announcements in both English and Spanish using public address system for the knowledge of passengers.
  • Ensure security measures are adhered to at all times.
Candidate Info
5
years in
workforce
2
years
at this job
24

Passenger Service Agent

Responsible for the care and well-being of the elderly and the disabled.

  • Able to mange time well to assure passengers do not miss flights.
  • Provide exceptional customer service to customers.
  • Great communication skills between dispatchers, coworkers, customers.
  • Dispatch information to coworkers to meet arriving flights on time.
  • Coordinate coworkers to make sure everything flows together.
Candidate Info
7
years in
workforce
7
years
at this job
25

Passenger Service Agent

  • Computerized check-in of passengers for international and domestic travel
  • Designate seat assignments
  • Verify documentation for international and domestic flights
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight
  • Verify ticket and seat reservations.
Candidate Info
7
years in
workforce
5
months
at this job
AS
Human Services
26

Airport Passenger Service Agent

  • Logged and stored baggage left over from flights
  • Worked with contracted ground handlers to ensure the timely delivery of passenger baggage
  • Conducted ground security screenings and other related duties
  • Worked as a member team to accomplish timely passenger check in at ticket counter and departure and related airlines
  • Capable to assist passengers with misplaced baggage and unaccompanied minors.
  • Ability to work under pressure and regularly lift and move up to 50 pounds
Candidate Info
3
years in
workforce
2
years
at this job
AS
Travel And Tourism
27

Airport Passenger Service Agent

  • Logged and stored baggage left over from flights
  • Worked with contracted ground handlers to ensure the timely delivery of passenger baggage
  • Conducted ground security screenings and other related duties
  • Worked as a member team to accomplish timely passenger check in at ticket counter and departure and related airlines
  • Capable to assist passengers with misplaced baggage and unaccompanied minors.
  • Ability to work under pressure and regularly lift and move up to 50 pounds
Candidate Info
3
years in
workforce
2
years
at this job
AS
Travel And Tourism
28

Scandinavian Airlines Passenger Service Agent

Verify documentation for international and domestic flights

  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight
  • Verify ticket, seat reservations, and designate seat assignments
  • Match manifest to on-board count
  • Assist with various governmental agency requirements
  • Maintain liaison with Airlines and Customer Representatives and Ground Handlers
  • Assisting in the Business Lounge
Candidate Info
12
years in
workforce
2
years
at this job
AS
Liberal Arts
29

Passenger Service Agent

Highly skilled in greeting and checking - in passengers.

  • Knowledge of providing passengers with general travel information.
  • Customer focused and good attention to detail.
  • Able to help check-in passengers using Amadeus database system and verify passenger's detail information about passport and visa.
  • Able to give detailed information regarding flight schedules.
  • Able to comply with all security requirements.
Candidate Info
4
years in
workforce
4
months
at this job
BA
Bachelor Of Surgery
Biology
30

Passenger Service Agent

Responsible for administrative and customer service of travelers.

  • Assist passengers with special needs.
  • Answer customer inquiries on phone and in person.
  • Responsible for meeting the needs and safety requirements of passengers and airport personnel.
  • Assist customers with checking in using airline software.
  • Provide support for other airport personnel, including pilots and engineers.
Candidate Info
6
years in
workforce
3
years
at this job
Pharmacy Technician

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