Passenger Service Agent Resume Samples - Page 2

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Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight. Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Most employers prefer to see a high school diploma or its equivalent listed on the resumes of Passenger Service Agents, as well as previous experience working in a service-based position.

For more information on what it takes to be a Passenger Service Agent, check out our complete Passenger Service Agent Job Description.

Looking for cover letter ideas? See our sample Passenger Service Agent Cover Letter.

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11

Passenger Service Agent

  • Responsible for data entry management of customer information using multiple software and office devices
  • Manage customer service request while ensuring a high degree of professionalism
  • Mitigate errors by preparing customer requests such as itineraries, refunds, and baggage claims with 100% accuracy
  • Administer flight information for passengers and provide assistance to those who may need it
Candidate Info
10
years in
workforce
2
years
at this job
BS
Marketing
12

Passenger Service Agent

Computerized check-in of passengers for international travel.

  • Designate seat assignments.
  • Verify documentation for international flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Communicate with crew members and pilots.
  • Maintain liaison with airlines and customer representatives and ground handlers.
Candidate Info
7
years in
workforce
2
years
at this job
13

Passenger Service Agent

Computerized check-in of passengers for international travel.

  • Designate seat assignments.
  • Verify documentation for international flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Communicate with crew members and pilots.
  • Maintain liaison with airlines and customer representatives and ground handlers.
Candidate Info
7
years in
workforce
2
years
at this job
14

Passenger Service Agent

Responsible for checking-in passengers for their final destination

  • Ensured all passengers followed safety and security regulations
  • Responsible for meeting the needs of airline customers by ensuring high quality customer service at each interaction
  • Responsible for checking immigration laws and visa requirements are being met.
  • Operates the boarding gate and ensures all procedures are followed and implemented
  • Ensure all work area are functional
Candidate Info
7
years in
workforce
1
year
at this job
BS
Business Administration Of Finance
15

Passenger Service Agent

Computerized check-in of passengers for international travel.

  • Designate seat assignments.
  • Verify documentation for international flights.
  • Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
  • Communicate with crew members and pilots.
Candidate Info
11
years in
workforce
2
years
at this job
HS
High School Diploma
BS
Criminal Justice
16

Passenger Service Agent/ Gate Lead

Check-in passengers to their correct destination and issue their boarding passes in a timely manner

  • Resolve any passenger's problem to the best of my ability
  • Be flexible in my duties and be able to understand the overall operation of every duty on hand
  • Organize over 500 passengers in a timely manner to board the aircraft on time
  • Gate lead duties
Candidate Info
7
years in
workforce
2
years
at this job
AA
Business
BBA
Accounting
17

Passenger Service Agent

Responsible for providing high quality customer service, ticketing, and rescheduling

  • Conducts boarding and deplaning of passengers at assigned gates
  • Extensive data entry input into Shares program for flight information
  • Handling of customer calls, completion of station paperwork and oversea baggage area and input of baggage claims
  • Coordinates and dispatch with internal resources and flights
Candidate Info
19
years in
workforce
3
years
at this job
AS
Business Administration
18

Passenger Service Agent

Provide customer service in assisting passengers with flight check-in, boarding, and ticketing

  • Process payments and vouchers
  • Research and resolve lost and damaged baggage issues
  • Load, unload, and transport luggage and cargo to various airport locations
  • Dispatch and verify passenger counts, cargo distributions, and fuel amounts
Candidate Info
17
years in
workforce
2
years
at this job
19

Passenger Service Agent

Ticket sales, issuing boarding passes, checking in luggage, providing boarding information, rebooking passengers, boarding aircraft

  • Assist customers in a friendly, courteous and prompt manner
  • Assist passengers with special needs
  • Resolve customer complaints
  • Communicate with customers and ground and aircraft personnel
  • Loading and unloading baggage
  • Load planning - calculate weight and balance of aircraft
Candidate Info
2
years in
workforce
2
years
at this job
20

Passenger Service Agent

Assisted customers with food selection, inquiries and other customized requests.

  • Get customer to final destination in a timely manner.
  • Politely assist customers and airline agents in person and via telephone.
  • Accurately write down all information about passengers and/or inbound flights.
  • Directed calls to appropriate individuals and departments.
Candidate Info
5
years in
workforce
5
years
at this job
HS
High School Diploma

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