Passenger Service Agent Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight. Skills listed on example resumes of Passenger Service Agents include identifying third-party ticketing errors and communicating solutions to these errors to customers, and escorting passengers through security when necessary. Most employers prefer to see a high school diploma or its equivalent listed on the resumes of Passenger Service Agents, as well as previous experience working in a service-based position.

For more information on what it takes to be a Passenger Service Agent, check out our complete Passenger Service Agent Job Description.

Looking for cover letter ideas? See our sample Passenger Service Agent Cover Letter.

Find out what is the best resume for you in our Ultimate Resume Format Guide.

1

Supervisor Passenger Service Agent

Supervised the work of office, administrative and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

  • Trained over 25 employees in job duties and company policies.
  • Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Designed, implemented, and evaluated staff training and development programs,
  • Assisted in preparing rotational schedules for employees according to the company budget.
  • Ensured Safety policy and security standards are applied to work area.
Candidate Info
7
years in
workforce
4
years
at this job
BBA
Marketing
2

Passenger Service Agent

Provides assistance and customer service to passengers by performing check-in, reservations,
ticketing, and baggage processing duties

  • Performs administrative duties by organizing, managing invoices and generating reports
  • Issues tickets and implements all elements to meet the annual sales target
  • Supervises and manages the ground handling company staffs
  • Maintains traffic form supplies inventory by checking stock and ordering item
  • Responds to customers' inquiries and properly apply service for special care passengers
Candidate Info
5
years in
workforce
2
years
at this job
AS
Liberal Arts
BS
Psychology
3

Passenger Service Agent

  • Provided traveling public with concise, clear, and courteous up to date flight information including direction assistance.
  • Ensured proper boarding and deplaning procedures by operating and controlling the Jet Bridge for all aircraft.
  • Handled all seating arrangements, rebooking tickets, and other traveling accommodations.
  • Controlled the gates by boarding confirmed ticketed passengers on aircraft.
  • Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport.
Candidate Info
5
years in
workforce
4
months
at this job
BA
Theatre Arts And English Literature
Food Protection And Mobile Food Vending
4

Passenger Service Agent

Greet and assist all customers in a prompt, friendly and courteous manner

  • Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers
  • Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties.
  • Board and deplane flights
  • Comprehensive knowledge of making reservations prepare and issues tickets
  • Deal with passengers inquires about flight departure and arrival
  • Customer focused and good attention to detail
Candidate Info
6
years in
workforce
4
years
at this job
5

Passenger Service Agent/ Customer Service

Profound ability to provide passenger needs and meet quality standards of service

  • Checked in baggage and directed passenger to designated area
  • Supervised the security position and enforce proper boarding procedures
  • Worked as a team member to accomplish timely passenger check-in at ticket counters, departures, and arrival gates
Candidate Info
6
years in
workforce
2
years
at this job
BA
Biology & Physical Therapy
6

Passenger Service Agent

One on one customer service

  • Checking clients into our flight while verifying passports and visas
  • Computer literate
  • Double checking and paying attention to every little thing
  • Advantage to handling troubled customers with problems, nicely
  • Setting up ticket counters and arranging the lines in the appropriate manner
  • Lifting heavy bags, approx. 50lbs to 100lbs
Candidate Info
8
months in
workforce
2
months
at this job
7

Passenger Service Agent

Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

  • Answer inquiries regarding information such as schedules, accommodations and procedures
  • Assemble and issue required documentation such as tickets, travel insurance policies and itineraries.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Inform clients for essential travel information such as travel times, transportation connections and medical/ visa requirements.
  • Examine passenger documentation to determine destinations and to assign boarding passes.
Candidate Info
10
months in
workforce
5
months
at this job
8

Passenger Service Agent

Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.

  • Keys passenger information into the ticketing reservation system.
  • Assists passengers with reservations, ticketing, and adjustments to itinerary.
  • Greets passengers and provides necessary travel and gate information.
  • Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.
  • Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.
  • Accepts passenger luggage and creates and affixes bag labels to ensure proper delivery.
Candidate Info
18
years in
workforce
3
years
at this job
9

Passenger Service Agent

Assisting passenger's queries regarding ticket reservations, details, check-in and boarding flights.

  • Verify documentation related to passenger departure and ensuring that passenger comply with safety and regulations
  • Greet and check-in airline passengers as well as passenger's baggage
  • Reschedule departures of the passengers due to flight interruptions
  • Assisting passengers on arriving international flights and with misplaced baggage
  • Keep the record of the timing of arriving and departing flights and guide passengers to correct flight by making announcement using public messaging system
Candidate Info
5
years in
workforce
2
years
at this job
Business
10

Passenger Service Agent

help customers with special needs. this include helping passengers to book flights over the phone or in person.

  • help with issuing tickets, collecting payments (credit card only)from customers and making changes to customers' reservations.- checks in the passengers to ensure they have to right tickets to their desired destination.
  • directs the customer to the correct terminal from where the customer will catch their plane.
  • checks in the customers baggage and tags those bags with the proper identification.
  • assist passengers identify and collect their belonging such as boxes or luggage. Handles excess luggage and collect excess payment.
  • Do pre boarding announcement at the gate.
Candidate Info
20
years in
workforce
2
years
at this job

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!