Outbound Customer Service Representative Resume Samples

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Outbound Customer Service Representatives provide support to a company’s customer base. Essential duties highlighted on an Outbound Customer Service Representative resume are calling customers, solving technical issues, reminding customers to make payment, and informing them on product improvements and upgrades. The ideal resume sample for this position showcased assets such as communication, customer service orientation, problem-solving skills, troubleshooting expertise, attention to details, and telephone etiquette. Employers select candidates holding at least a high school diploma and coming from a variety of educational backgrounds.

For more information on what it takes to be a Outbound Customer Service Representative, check out our complete Outbound Customer Service Representative Job Description.

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1

Inbound/outbound Customer Service Representative/expediter

CSA for insurance company at which I responded on daily basis to all incoming phone calls, emails faxes and voice mails that came into the customer service department; responsible for resolving issues regarding: claims information, payment information, eligibility, policy information, and any other problems or questions they may have; maintained a daily record in stats and quality with an emphasis on accuracy and timeliness; resolved escalated customer issues through peer counseling and coaching.

  • The only CSA representative given the additional title Expediter, that was created to respond to all customer service department emails.
  • Led the team on a monthly basis in stats and quality. The number 1 producer every month.
  • Eliminated a backlog of phone calls, emails, and voicemails received.
Candidate Info
1
year in
workforce
8
months
at this job
2

Inbound/outbound Customer Service Representative

Utilize effective customer service skills to assist blood donors in scheduling appointments to donate blood.

  • Scheduled and reminded donors of appointments and discussed preparation for blood donations with donors.
  • Scanned status charts to determine units of specific blood types available and needed.
  • Evaluated and collaborated on projects for Children's Hospital for premature babies and community blood drives.
  • Trained new hires.
Candidate Info
5
years in
workforce
5
years
at this job
HS
College Prep
3

Outbound Customer Service Representative

Secured rapport of the consumer to effectively close the final sale

  • Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results
  • Maintained accurate, current knowledge of new advertising campaigns to implement changes
  • Recorded and reviewed consumer call interaction within company's database through detailed notations
  • Processed payments via credit cards
Candidate Info
3
years in
workforce
2
years
at this job
HS
High School Diploma
C
Certificate
C
Early Childhood Education
4

Outbound Customer Service Representative

Secured rapport of the consumer to effectively close the final sale

  • Met and surpassed daily productivity goals. Exceeded customer service expectations for positive results
  • Maintained accurate, current knowledge of new advertising campaigns to implement changes
  • Recorded and reviewed consumer call interaction within company's database through detailed notations
  • Processed payments via credit cards
Candidate Info
3
years in
workforce
2
years
at this job
HS
High School Diploma
C
Certificate
C
Early Childhood Education
5

Outbound Customer Service Representative

  • Addressed incoming and outgoing customer inquiries and offered productive solutions that increased customer satisfaction.
  • Addressed and resolved customer issues utilizing effective listening and problem solving skills.
  • Demonstrated mastery of customer service call scripts within a specified timeframes.
  • Consistently met and exceeded department goals and objectives for Verizon home phone services and direct TV.
Candidate Info
2
years in
workforce
2
years
at this job
6

Outbound Customer Service Representative

Processed booking requests via online, email and telephone. Reviewed for rate and routing accuracy.

  • Worked with Sales/Pricing to request and file rate quotes. Assisted Customers with any discrepancies with contract/tariff filings.
  • Coordinated container receiving between Customers, Truckers and Traffic Monitors to ensure accurate vessel projections.
  • Track and Trace containers, both domestic and international, providing customer with container location, departure and arrival information.
Candidate Info
34
years in
workforce
17
years
at this job
7

Outbound Customer Service Representative

Processed orders for contact lenses and other Lens1st products.

  • Answered questions regarding in-stock merchandise.
  • Informed customers of unit prices, shipping dates/delays.
  • Updated and maintained customers files and records.
  • Documented all contact, actions and responses in patient database and communicated patient feedback/suggestions to appropriate department.
Candidate Info
2
years in
workforce
7
months
at this job
Medical
Nursing/business
8

Outbound Customer Service Representative

Handled outbound calls with the objective of collecting delinquent accounts.

  • Negotiated settlements and established promise to pay
  • Performed skip tracing and updated customer information in the data system.
  • Researched, analyzed, and settled all customer billing disputes
Candidate Info
3
years in
workforce
3
months
at this job
BS
Accounting
Management
9

Outbound Customer Service Representative

  • Provided immaculate customer service to existing Sears customers regarding various complications with their appliances.
  • Completed high volumes of outbound phone calls in a call center environment that involved the tracking of appliance parts, booking technician appointments and troubleshooting questions regarding service.
  • Educate the customer on various aspects of warranties, technician appointments and appliance replacement.
Candidate Info
9
months in
workforce
9
months
at this job
Cosmetology
10

Inbound/outbound Customer Service Representative (contractor)

Processed client invoice requests and disputes

  • Updated and maintained clients' accounts
  • Assisted in processing health insurance information and notifying client of insurance guidelines
  • Established advanced knowledge of Hippa protocol
  • Received outstanding ICare service awards for excelling in a high pace call center environment
Candidate Info
1
year in
workforce
8
months
at this job
HS
High School Diploma
Biology
Biology

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