Operations Specialist Resume Samples

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Operations Specialists' job duties vary, though their main responsibility is in analyzing the needs of the customer and determining how operations can be altered in order to best meet the customer's needs. Skills highlighted on sample resumes of Operations Specialists include expediting planned corrective instrument service, asset relocation, and asset management operations; and supporting field and sales operations, installation management and validation services. A high school diploma is often all a candidate needs to list on his or her resume, though some companies prefer bachelor's degrees in relevant fields, such as finance or business.

For more information on what it takes to be a Operations Specialist, check out our complete Operations Specialist Job Description.

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1

Call Center Operations Specialist

Promoted to Call Center Operations Specialist position to analyze current processes and procedures and work with the I.T. Department to implement quality improvement ideas in the CRM system and website. Developed and implemented call scripting, revised disclaimers to meet state and federal compliance requirements, created product of the month handouts and implemented training and re-training on selling and upselling products. Updated reference charts to reflect product information as per the dental networks and also as listed on the website. Evaluate agent performance by performing call evaluations, side by side coaching with sales and retention agents, provide immediate feedback to improve performance, ensure that superior customer service was provided and acknowledge high performing sales agents. Held weekly team huddles and monthly team meetings to brainstorm and share ideas, role playing and updating the team on monthly metrics. Created and implemented weekly and monthly performance based contests to motivate sales agents and recognize outstanding agents. Performed time keeping for 45+ agents on a weekly basis. Calculated and tracked monthly commission payouts for all agents. Responded to email inquiries from customers regarding compliments, complaints and product information. Handled supervisor escalation calls as needed. Implemented one call resolution.

  • Increased company revenue by $600,000+ yearly after analyzing automatic renewal process and trends by making several suggestions which were implemented and assisted the company in meeting/exceeding monthly revenue goals
  • Increased customer retention by 2% by implementing one call resolution to the retention agents and by retraining the retention agents with revised call scripting, using active listening skills and overcoming objectives
  • Answered and assisted inbound calls from Spanish speaking customers and members when Spanish speaking agents were not available
  • Created and implemented: Listen, Acknowledge and Resolve
Candidate Info
9
years in
workforce
2
years
at this job
C
Community Association Manager 18 Hr Pre-licensing Course
Business Administration
2

Operations Specialist

Managed/strengthened over 500+ partnerships, this generated an increase of 30 % in partner referrals

  • Resolved complex administrative problems, saved valuable time, and increased productivity in the organization
  • Attended/represented the company in multiple events statewide, generated over $ 60,000 in profits
  • Organized /conducted weekly staff meeting, discussed new projects, objectives, and career development strategies
  • Developed personalized strategic financial plans for clients, this contributed to a 25% increase in new partnerships
  • Coordinated /conducted clerical/office support activities for the financial center and upper management
Candidate Info
7
years in
workforce
9
months
at this job
AS
Engineering Science As
BS
Business Administration
3

Operations Specialist

Involved in transitioning statements from third party to in-house, saving over $10K annually as well as giving bank more control over content.

  • Trusted to assist VP of Operations with completing monthly/quarterly performance reports for stakeholders.
  • Trained and mentored an Operations Specialist in all departments.
  • Assisted in training new customer service employees and tellers.
  • Advised current and potential customers on accounts/products to maximize new money and increase customer
  • Developed problem solving skills through helping customers with moderate to difficult banking issues and concerns.
  • Maintained high level of communication with colleagues on all levels including President and VP of Operations.
Candidate Info
9
years in
workforce
3
years
at this job
BBA
Bachelor of Business Administration
4

Operations Specialist

Analyzed records and documents to verify accuracy with manifests and invoices of incoming/outgoing shipments

  • Conferred with management to rectify problem and compliance issues
  • Computed space, shipping and storage availability by utilizing established databases to maximize cost savings
  • Liaised with carrier representatives to expedite and facilitate established processes, to improve operations
  • Reviewed, reconciled, and annotated documents, such as work orders, bills of lading, and shipping orders to accommodate a seamless transition of materials
  • Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates.
Candidate Info
7
years in
workforce
7
months
at this job
BS
Marketing
5

Operations Specialist

Operates multiple Tactical Digital Information Links. Directs the tactical integration of joint inter-service link operations, controls communications, overall track processing, sensor information correlation, and link integration within the theater of operations. Resolves link operation problems and communicates joint hierarchy interface faults to higher authority.

  • Acted as work center supervisor.
  • Served as Safety PO, identified 45 safety discrepancies in 80 spaces, and ensured corrections in a timely manner.
  • As CMS custodian responsible for the inventory of 200 publications, 150 CD-ROMS, and daily crypto.
Candidate Info
9
years in
workforce
4
years
at this job
Information Technology
Leadership Course
6

Book Search Operations Specialist

Lead the team responsible for digitized content quality issues in [company name] Play Books.

  • Developed and formalized internal processes, including training materials, to support team growth.
  • Started a tracking process to quantify and categorize quality issues.
  • Gathered, prioritized, and presented data-driven software requirements to engineers and managers.
  • Took on the responsibility for opening books to "full-view" in response to customer requests, working with in-house counsel to ensure compliance with copyright laws and [company name] procedures.
  • Acted as liaison between various cross-functional teams, ensuring prompt resolution of all requests from both customers and other internal teams.
Candidate Info
12
years in
workforce
2
years
at this job
BA
Bachelor of Arts
7

District Operations Specialist

Assisted seasonal tax office associates with their hiring documents, schedules, and education requirements, aided in the interview process, monitored work schedules, conducted performance reviews, managed labor and payroll, assembled and organized budget and labor reports, planned and setup group meetings, and maintained district personnel files.

  • Attained #1 District recognition by improving revenues 12%, obtaining a 25% product sales success rate and growing future appointment setting to 70%.
  • Improved rehire rate to 85% by assuring proper education credits were attained by 250+ tax associates, keeping communication lines open during offseason via emails, voicemails and district newsletters.
  • Achieved a 3:1 revenue to labor ratio, minimizing labor costs to stay within budget.
  • Increased associate productivity 10% by expanding employee usage of appointment setting tools which included proper scheduling thereby reducing unnecessary overtime.
  • Reduced office cash drawer overs / shorts to less than 1% improving financial goal attainment and employee confidence.
  • Created labor reports that identified inefficient use of manpower and became the catalyst for streamlining tasks.
  • Proactively identified areas of opportunity for office managers to increase new clients and total return growth, establishing plans and methods to attain these goals.
  • Maintained personnel files - full compliance of all applicable laws and error free resulting in successful in house audits.
  • Retained talent by hiring key employees, setting expectations and recognizing good performance.
Candidate Info
26
years in
workforce
9
years
at this job
BS
Business Administration
MBA
Master of Business Administration
8

Operations Specialist

Utilize multiple administrative systems to process customer requests and update customer records in a timely and accurate manner. Effectively communicate Variable Universal Life product features to individual policy owners and insurance agents.

  • Consistently surpassed the accuracy and productivity goals of 98%.
  • Write correspondence letters as necessary. Consistently exceeded the correspondence quality goal of 98% accuracy.
  • Review daily error reports. Research errors and collaborate with internal groups to resolve. Determine root cause and modify procedures when necessary.
  • Represent the Life Operations department in weekly Fund Maintenance project meetings and inform the team of upcoming activity.
  • Create and improve procedures and job aides. Analyze work flows for process improvement opportunities to increase efficiency.
  • Assist with ad-hoc projects to ensure deadlines and compliance standards are met.
Candidate Info
11
years in
workforce
3
years
at this job
BS
Business Management
9

Operations Specialist

Maintain changes, cancellations, and terminations of client access to LPL software

  • Ensure subscription processing and review of procedures
  • Perform special requests from customer offices and other departments
  • Wrote and updated procedures to adhere to company standards
  • Researched and resolved issues with billing of products
Candidate Info
7
years in
workforce
2
years
at this job
BS
Finance
10

Operations Specialist

Provided administrative support for agency Operations department including: Call
Center, Environmental Services, Client Housing, Maintenance and Transportation.

  • Created, revised and maintained agency forms for Operations department
  • Reviewed Operations data, processes and documents and made recommendations for departmental changes and improvements
  • Managed multiple property security systems including: training users and ensuring
  • Developed and implemented a quality improvement process, including staff training in releasing of member health information, ensuring compliance with HIPAA, federal and
  • Managed all aspects of company work order system including: assignment, assessment,
  • Responsible for identifying and reviewing competitive bids and vendor
  • Cross trained to ensure optimal departmental performance in absence of assigned staff
Candidate Info
13
years in
workforce
3
years
at this job
AAS
Health Information Technology

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