Ombudsman Resume Samples

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Ombudsmen provide support to individuals suffering due to imbalance of power between the citizen and the state. Typical responsibilities seen on an Ombudsman resume sample are identifying systemic failings, analyzing complaints, asking the body concerned about complaints, resolving disputes without resort to formal investigations, and educating constituents regarding their rights. Those interested in an Ombudsman career should be able to showcase the following skills in their resumes: knowledge of legal matters, a sense of justice, integrity, confidentiality, analytical thinking, conflict resolution, and decision making. Eligible candidates come from various educational backgrounds and usually hold at least a Bachelor’s Degree.

1

Ombudsman

  • Reported directly to senior management and managed 4 direct reports, increasing employee utilization by 9%
  • Managed team with highest average revenue of $202K per month
  • Promoted from sales consultant to Ombudsman within six months of start date
Candidate Info
4
years in
workforce
11
months
at this job
BBA
Finance, International Business
2

Lead Adjudicator - Financial Ombudsman Service

  • Helped formulate policies and procedures that assisted the organization investigate and resolve mass complaints. These were relied upon by over 2,000 case handlers and ombudsmen. They improved consistency of answers and boosted productivity by 30%
  • Led project that improved organization's culture of knowledge sharing. Carried out focus groups to understand behavior, identified risks and presented findings to directors and CEO. Worked collaboratively with other business lines to develop training, tailoring the sessions for every level of the organization. Effectively delivered the training
  • Reviewed large volumes of evidence provided by banks and considered it using my in-depth knowledge of financial regulation and industry practice. Identified areas of risk and presented my recommendations to senior stakeholders
  • External liaison for Lloyds Banking Group ("LBG"), responsible for around 150,000 complaints. Project managed various initiatives that improved LBG's understanding of financial regulation. This led to bulk settlements and further policy alignment - reducing stock by 30%
  • Successfully led work stream consisting of over 200+ case handlers. Devised and carried out training for case handlers and to facilitate their technical expertise by hosting further workshops and clinics. This allowed us to answer around 2,000 consumer complaints a week, whilst maintaining quality
Candidate Info
6
years in
workforce
3
years
at this job
BA
Journalism, Film & Broadcasting
Bpp
3

Certified Volunteer Ombudsman

  • Participated in weekly interdisciplinary team meetings to assist and address the needs of the residents
  • Investigated complaints
  • Successfully advocated for 15 residents who were facing unjust discharge from facility
  • Provided education to residents regarding their rights per the Department of Aging and Disability Services (DADS)
  • Successfully assisted wth the relocation of six residents into the community
  • Assisted in the development and implementation of a Certified Ombudsman Training event (provided six CEU's)
  • Conducted Community Outreach and Fundraising. Raised 300 dollars for community event
Candidate Info
11
years in
workforce
10
months
at this job
Social Work
Social Work
4

Ombudsman

  • Served as mentor for teachers and "at risk" students by modeling the expected behavior.
  • Managed classroom and conducted small group lessons according to the Choice Theory and Georgia Performance Standards.
  • Ensured students are meeting program expectations as outlined in their enrollment agreements.
  • Evaluated student progress and effort in the seven competency areas on scheduled basis.
  • Assisted 6 teachers with questions regarding curriculum, student behavior, school protocol and etc.
  • Conducted several regular staff meetings and trainings to keep staff informed of progress and expectations.
  • Responsible for administrative duties including weekly reports, student attendance, and grades reports.
Candidate Info
9
years in
workforce
1
month
at this job
BA
Business / Management
MBA
Accounting
Math And Social Science
5

Ombudsman

Center Director

  • Monitored students' academic progress, attendance, and behavior.
  • Trained new hires on APlus, Naviance, What's Next Illinois, Impact, Dashboard and Podio computer applications.
  • Resolved student and staff conflicts; resulting in a decrease in disciplinary problems.
  • Developed work assignments and weekly schedules.
  • Welcomed and addressed questions and concerns from the public.
  • Implemented all policies and procedures to insure productivity and safety of the center.
  • Scheduled all appointments for student enrollment and facilitated parent teacher conferences.
Candidate Info
13
years in
workforce
6
years
at this job
BA
Bachelor of Arts
6

Long Term Care Ombudsman

  • Advocated for individuals living in long term care facilities
  • Trained and supervised long term care ombudsman volunteers
  • Kept detailed records of clients and cases
  • Served long term care facilities across an eleven county region
  • Provided information to clients regarding Medicare and Medicaid
  • Co-coordinated annual Best Practices conference for Northern Michigan
Candidate Info
9
years in
workforce
1
year
at this job
BA
Social Work
7

Ombudsman

Developed and implemented a format for taking subscriber concerns

  • Researched and presented escalated cases to Administration, Physicians, and Regional Management Teams
  • Reviewed and prepared Medicare Appeals
  • Reviewed Family Fund referrals for possible financial help with their medical needs
  • Coordinated provider concerns regarding provider evaluations for the Medical Director
  • Orientation for new hire Medical and Provider Staff
  • Member of the Society of Patient Representatives
Candidate Info
15
years in
workforce
13
years
at this job
8

Ombudsman

  • Created newsletters and monthly information for navy families.
  • Created and maintained a social media accounts for the command.
  • Managed resources for navy families for both naval and community recourses.
  • Participated in organization of command functions.
  • Prepared and presented presentations to command personnel.
  • Provided access to the appropriate level of the chain of command for necessary intervention, forward suitable requests or grievances, and assisted during a crisis or disaster all while maintaining strict confidentiality.
  • Presented various services provided by Fleet and family services to command spouses and dependents.
Candidate Info
7
years in
workforce
9
months
at this job
AA
Associate of Arts
AA
Psychology
BA
Psychology And Counseling
9

Special Education Parent Ombudsman

  • Provided assistance, guidance, and support to parents who were navigating the special education system.
  • Collaborated with the school system, administration, and parents to help resolve their concerns in a positive way by providing information and advice about the special education process, regulations, procedures, and policies.
  • Implemented training course for new ombudsman recruits - speeding profitability.
Candidate Info
9
years in
workforce
2
years
at this job
BS
Business Administration / Marketing Management
10

United States Navy Ombudsman

Navy Ombudsman

  • Served as the Ombudsman for Special Boat team 20.
  • Acted as an information link between command leadership and Navy families.
  • Provided resource referrals when needed.
  • Help in resolving family issues before they require extensive command attention.
  • Kept the Commanding officer informed regarding the general morale, health, and welfare of the command families.
Candidate Info
18
years in
workforce
2
years
at this job

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