Noc Manager Resume Samples - Page 3

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NOC Managers work in the telecommunications field and are responsible for coordinating network operations center teams. Typical duties listed on a NOC Manager resume are providing guidance to technical teams, updating network software, reporting to management, solving networking problems, and training junior employees. Successful example resumes highlight telecommunications and networking expertise, leadership, managerial skills, computer proficiency, problem-solving orientation, and teamwork. NOC Managers usually hold a Bachelor’s Degree and have studied computer science, information technology, and telecommunication engineering.

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21

NOC Manager

  • Managed multi-location call center composed of NOC, Telecommunications Repair, and ISP Technical Support Departments. These three departments supported Cleartel's 325,000 T1 voice, T1 data, fractional T1, integrated T1, PRI, Internet services, UNE-L, UNE-P, pre-paid, and post-paid customers
  • Achieved a 97% "completely satisfied" rating among Cleartel's T1 voice, T1 data, fractional T1, integrated T1, and PRI customers
  • Was project manager for the development of Cleartel's fraud prevention plan, in-house T1 testing capability, employee "Telecommunications Fundamentals" training, internal and external "outage notification procedures," automated customer channel bank and DS3 multiplexer "polling" process, NOC quality assurance procedure, vendor dispatch "disputed fee" recovery procedure, and departmental hurricane preparedness plan
  • Evaluated potential vendors for business relationships and worked closely with them insuring high quality and timely work
  • Participated in multiple merger and acquisition "due diligence" studies for Cleartel
Candidate Info
25
years in
workforce
1
year
at this job
HS
Computer Programming
BA
Telecommunications Management
MS
Telecommunications Management
22

NOC Manager

Responsible for all NOC activities, including process planning, escalation, event management, and change management (Maintenance planning and coordination)

  • Proactive monitoring and detection of large scale cable network issues and outages using HP Openview and proprietary monitoring software.
  • Develop and implement process and training for network operations technicians and staff including equipment installation, project scheduling, endpoint provisioning, and event/outage response.
  • Responsible for KPI reporting and analysis for multiple fix agent/engineering components.
  • Successfully created and implemented Tier 3 NOC functionality within a historically single tier helpdesk.
  • Planned and implemented team process, training materials, and resource allocation Interpret and evaluate operations based on key performance indicators and key indicator reports
  • Proactive communication with business owners regarding major issue occurrence and root cause/resolution
  • Prepared and conducted formal briefings to key decision makers
  • Provided verbal and written counseling and technical guidance in accordance with Human Resources policies
  • Create and implement organizational BCP Plan for 911 continuity throughout regional disruptive event.
Candidate Info
15
years in
workforce
1
year
at this job
23

IT Manager/noc Manager

  • Manage the daily activities of seventeen level II and level III Network Engineering team.
  • Provided 24x7 escalation support of desktop infrastructure for 1st line support team.
  • Established training and motivating NOC Staff with support of Operations Director.
  • Review Contracts for compliance on agreements (SLAs)
  • Directed the day-to-day efforts of development and managed each project from start-up to completion.
Candidate Info
16
years in
workforce
4
years
at this job
BA
Computer Science
MA
Computer Science
24

HP OMW / NNM Administrator/noc Manager

Tasked with building out NOC with qualified candidates and creating a Run Book for Operations.

  • Led requirements gathering from stake-holders; developed a project plan that encompassed Dev and Production environment and identification of KPI's
  • Maintained knowledge of IT infrastructure architecture, standards and practices and consistently applied these standards
  • Supported the delivery of infrastructure projects for Global IT organizations and provided consultation for impact to business and application portfolios
  • Deployed agents and verification of alerts in the stand-up of applications and services
  • Managed NNM -Event Configuration and alerting
  • Maintained monitoring systems, applying patches and updating SPI's
  • Experienced deploying SPI's for Siebel, SAP, Cluster Svc's, WINOS, DBSPI, etc.
  • Led testing of all HP BTO Software to be on-boarded in environment (BAC, UCMDB, Sitescope, Service Manager. Specializing in the ITSM space.)
Candidate Info
14
years in
workforce
1
year
at this job
Computer Science
25

NOC Manager

N-Central: Network monitoring and remote systems management solutions for service providers and IT Professionals

  • Autotask: Ticketing system to manage MSP clients reporting capabilities that managers need to analyze profitability in real time.
  • Catbird: comprehensive security solution for virtual and physical infrastructures.
  • Project and micro managed a team of eight individuals on a 24/7 basis.
Candidate Info
7
years in
workforce
2
years
at this job
26

Noc Manager

Manager of Tier 3.0, 3.5 and 4.0 Engineering NOC support staff, who are the network monitoring and break-fix agents across all aspects of the Charter Cable operation.

  • Technical and operational liaison between the NOC and all other engineering departments within Charter Cable.
  • Responsible for root cause analysis of network related anomalies and developing strategies to mitigate repeat issues.
  • Standardized the Change Management processes across all technical departments of the Charter Cable operation including CMTS, Network Engineering, Outside Plant, and Digital Services.
  • Developed processes and procedures to proactively identify and resolve potential issues with network and video equipment before they become customer service affecting.
  • Developed performance metrics for all NOC engineering staff, which reduced overall MTTR statistics across all aspects of the Charter network.
  • Standardized the ACL implementation process, improving network security.
  • Managed/mentored network engineering staff responsible for commercial enterprise network designs and deployments.
  • Managed the NOC transition between the legacy Bresnan/Cablevision network tools, to Charter's software platforms.
Candidate Info
32
years in
workforce
4
years
at this job
Electrical Engineering
27

Senior Noc Engineer/acting Noc Manager

Provide leadership, technical expertise and management to all members of the NOC Team

  • Provide 24x7 escalation support for NOC/Technical Mangers
  • Roll-out & Implementation of support procedures for the ICT DIA & Voice systems in [company name]
  • Manage the operations of 24/7 network to ensure no unscheduled downtime for TNT, Guyana, Suriname and the French West Indies.
  • Develop, implement, document and enforce NOC policies and procedures
  • Define the NMS system set-up & reporting for collection of Network alarms
Candidate Info
4
years in
workforce
4
years
at this job
MA
Business Administration
Power Systems
28

NOC Manager

Directly managed a staff of 30 covering a 10,000 server datacenter 24/7/365. Trained and audited call center for end customer satisfaction. Worked to keep 99.9999% uptime.

  • Trained all new staff to understand networking as it relates to a NOC.
  • Handled all delicate and important customer escalations by telephone and email.
  • Kept all staff moving forward to next level technician rating, praising & promoting.
  • Began implementation of Crosby Quality systems.
Candidate Info
11
years in
workforce
1
year
at this job
C
Certificate
Computer Science
29

NOC Manager

Manage 7/24 NOC team, CRM's, Tier 1 and Tier 2

  • Streamlining efficiencies of staff thus reducing budget
  • Restructuring/Design/Implementing Processes, policies and Procedures.
  • Design and Implementation of Microsoft CRM Sales/Ticketing System -
  • Improving Customer Satisfaction via Metrics and Training
  • Implementing both SLA's and OLA's.
  • Change agent - Implementing Plan to change company culture
Candidate Info
39
years in
workforce
9
months
at this job
30

NOC Manager/senior NOC Engineer

Monitors and managed customers and internal infrastructure via NetCool and HP Open View.

  • Installs and configure internal network hardware.
  • Performs Troubleshooting techniques for customers Windows2000/NT, UNIX servers and network devices.
  • Assists customers on all maintenance requests within their server farm or network.
  • Performs Test ISDN backup, Out Of Band, and point-to-point connectivity to various customers.
  • Supports customers Frame-Relay and VPN network.
  • Administers training and development for all new employees.
Candidate Info
12
years in
workforce
5
years
at this job

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