Noc Manager Resume Samples - Page 2

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NOC Managers work in the telecommunications field and are responsible for coordinating network operations center teams. Typical duties listed on a NOC Manager resume are providing guidance to technical teams, updating network software, reporting to management, solving networking problems, and training junior employees. Successful example resumes highlight telecommunications and networking expertise, leadership, managerial skills, computer proficiency, problem-solving orientation, and teamwork. NOC Managers usually hold a Bachelor’s Degree and have studied computer science, information technology, and telecommunication engineering.

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11

NOC Manager

Controlled daily operations in a Network Operations Center

  • Managed backup systems at multiple locations using multiple technologies
  • Provided email management with spam filtering capabilities
  • Provided remote access capability using numerous techniques
  • Maintained all user desktops, laptops and servers, LOB software, with little downtime to user environment
  • Performed preventative maintenance to all users hardware to extend expected lifetime of equipment
Candidate Info
10
years in
workforce
2
years
at this job
Computer Science
12

NOC Manager

Managed staff of 50+Union personnel to ensure customer satisfaction through timely delivery of Network Carrier Services. Scheduled employees work week, vacation and training. Wrote reviews and coordinated process improvement efforts. Created flex tours to accommodate coverage during high volume call periods, and adjusted resources to accommodate times that were not so busy. Met with union personnel to discuss grievances and resolutions

  • Coordinated interdepartmental efforts during the installation process or service call.
  • Technical point of reference for customers, account team members and other departments.
  • Provided leadership, training, development and evaluation of 50+union personnel.
Candidate Info
15
years in
workforce
3
years
at this job
BS
Bachelor of Science
MS
Master of Science
13

NOC Manager

  • Managed a group of technicians to make sure issues were worked based on priority.
  • Worked on escalated tickets to ensure service level agreements were met.
  • Assisted with maintenance on our internal networks.
  • Participated in weekly meeting to analyze business needs and work out plans to meet the needs.
  • Trained all new and existing technicians on changing processes and technologies.
Candidate Info
15
years in
workforce
2
years
at this job
Computer Hardware Administration
Information Technology
14

NOC Manager

  • Contributed extensively to the planning, design, and provisioning of the NOC and various other elements for Lone Mountain - the first tier 4 design certified colocation datacenter in the United States.
  • Collaborated with, guided and managed front line staff career path, training and certification cycles.
  • Participated in and managed business projects, quality audits, and ticket feedback surveys.
  • Planned, coordinated and executed staff meetings on a routine basis reaching both up and down the organizational chain of control.
  • Created, maintained and communicated key business metrics to solve challenges, identify trends and optimize performance on a daily basis.
  • Ensured industry leading customer satisfaction and loyalty through personal and technology based customer interactions.
  • Managed and provided oversight for customer maintenance on a variety of equipment and systems.
  • Assisted the Data Center Services department in the coordination and oversight of the day-to-day operations and maintenance of the Data Center, including providing assistance with facilities, provisioning, and installation issues, as primary duties permit.
  • Provided consistent escalation support through phone and e-mail on a variety of issues to ensure ongoing availability of ViaWest services.
  • Maintained a flexible work schedule to support occasional night, weekend or holiday workloads as well as participation in on-call rotation for escalations.
Candidate Info
6
years in
workforce
10
months
at this job
BA
Music And Theatre Arts
15

Operations/noc Manager

Managed an 18 member NOC technical support team for a satellite and a wireless network with over 60,000 sites

  • Primary Support contact for United Nations sites in Africa & all international and corporate accounts.
  • Provided technical support for escalated hardware, LAN/WLAN and WAN issues
  • Network & device troubleshooting and support walk-through over telephone
  • Aided in resolving problems in time to reduce downtime.
  • Track trouble-tickets to make sure tickets are closed in good time.
  • Routine travel across clients sites to build rapport.
Candidate Info
13
years in
workforce
4
years
at this job
AAS
Electronic Engineering Technology
16

System Administrator / NOC Manager

Managed build out of new Data-center facility.

  • Managed 9 Net Avenue Inc. Web Hosting Department in 1997 during this period number of Web Hosting clients increased from 4,000 to […] Technical support of existing clients was significantly improved.
  • Hiring of qualified staff.
  • Monthly reports, Projections and Evaluations.
  • Managed 9 Net / Concentric Co-location Computer Departments. Total number of co-location servers increased from 200 to 2000, and kept cancellations to less than 1%
Candidate Info
8
years in
workforce
2
years
at this job
17

NOC Manager / Systems Administrator

Managed datacenter within a 24/7 Interactive Voice Response (IVR) platform

  • Hired, managed, and created work plans for 12 network, system and database administrators
  • Envisioned and gained consensus for the NOC qualification process for new hires
  • Created IT security awareness program reducing social engineering behaviors of competitors
  • Hired on as Systems Administrator and assist in building the B2B E-Commerce Infrastructure
  • Configured (CSU/DSU) for deployment of virtual DS3's to T1 assignment level
  • Installed and configured Cisco VPN, switches (2900 & 3500) and routers (2600 & 3660)
  • Initiated and maintained Network Monitoring and logging for packet traffic evaluation
Candidate Info
11
years in
workforce
3
years
at this job
C
Network Management
BA
Computer Information Systems
BA
Business Administration
18

NOC Manager

  • Manage daily NOC and Remote Support Team operations and client services, including:
  • Built a centralized Remote Support Team from the ground up over the course of a year. Created and defined roles and responsibilities within the department along with all relevant policies and procedures.
  • Grew department to become #1 in client billings, responsible for over 80% of ticket resolutions YTD.
  • Upgraded RMM system to increase accuracy and reliability of alerting, reducing the volume of alert generated tickets by 68%.
  • Reconfigured NOC Colocation, adding network redundancy and remote power management, increasing up time for business critical software and hardware.
  • Implemented new hire training program increasing readiness and early utilization of Technician's entering service with the company.
  • Discovered $25,000 in miscalculated annual recurring revenue via client contract and agreement reconciliation.
  • Designed and implemented remote support Web Chat feature for deployment to client base. Used successful Support implementation to modify and deploy for use by the Sales Team.
  • Evaluate and implement new client service offerings.
  • Created customer survey and feedback program allowing [company name] to identify areas of improvement.
Candidate Info
7
years in
workforce
1
year
at this job
BS
Computer Systems
19

NOC Manager/microsoft SME

  • Established 24/7/365 NOC team
  • Created knowledge sharing utilizing MS SharePoint technology
  • Designed first iteration of public hosted environment
  • Migrated 500 user Netware GroupWise to Microsoft Exchange cluster environment
  • Performed numerous Exchange and Active Directory migrations
  • Utilized different technologies to virtualize and stabilize server environments.
Candidate Info
20
years in
workforce
10
years
at this job
Computer Information Systems
Computer Technology Where
20

NOC Manager/software Development Manager

  • Provided 24x7 support of the Network Operations Center in Cali.
  • Provided management to the local staff of engineers (Linux and software engineers)
  • Ensured customer and company outages were responded and remediated within established
  • Developed processes and procedures that improve Company remediation and response to customers internally and externally.
  • Acted as the Scrum Master for the software development process.
  • Followed and supervised User Stories during the sprint to ensure the goals established by the product owner.
  • Followed the software development process using Rally/Jenkins/Github.
Candidate Info
21
years in
workforce
9
months
at this job
BS
Electronic And Telecommunications Engineering
Telecommunication And Networking Engineering

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