Network Support Technician Resume Samples - Page 3

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Network Support Technicians, also referred to as Computer Support Technicians, troubleshoot computer issues, answer employees' technical questions, and provide general technical support. Sample resumes for this position highlight responsibilities like assisting callers with their devices to get on Wi-Fi, working with staff to diagnose network-related issues, providing users with log-in information to access accounts, and training new associates on workflow and processes. Education requirements for this career vary and often depend on the skill set an applicant lists on her or her resume insofar as different kinds of computers, programs and hardware, rather than a specific postgraduate degree.

For more information on what it takes to be a Network Support Technician, check out our complete Network Support Technician Job Description.

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21

Network Support Technician

Configured Apple workstations, laptops and printers to work in a network environment.

  • Responsible for upgrading workstations and laptops for work efficiency.
  • Served as the Lead Technician on resolving network servers and end-user workstation issues.
  • Trained staff on new application software utilization.
  • Deployed security updates on workstations and servers.
  • Managed and maintained software/hardware inventories and network backups.
Candidate Info
4
months in
workforce
4
months
at this job
22

Network Support Technician

Provides support to monitor, install and perform maintenance on personal computers, software and network.

  • Provided basic support for approved PC software, perform upgrades to al computers platforms, train office staff on computers, maintain logs and inventory.
  • Manage user accounts for network and applications, to include password resets for staff.
  • Configured and maintain wireless mobile devices, including Blackberries and IPads.
Candidate Info
9
years in
workforce
4
months
at this job
23

Network Support Technician, Teksystems

  • Participated in planning plant-wide Windows 2000 roll-out to replace over 800 Windows NT workstations
  • Performed hardware setup, OS installation, and installation of various engineering, production, and financial software packages
  • Managed software installations through use of Microsoft SMS console
  • Developed tools for automation of tasks such as modifying file and share permissions, editing user account information, and transfer of system settings using DOS batch files and VB script
Candidate Info
5
years in
workforce
7
months
at this job
BS
Management Information Systems
24

Network Support Technician

  • Provided on-site and telephone support in installing, configuring and troubleshooting VOIP Gateways
  • Setup, configured and maintained SIP Proxy Server Billing System
  • Supported and resolved day-to-day end users’ issues including network connectivity and related issues
  • Troubleshot and maintained network equipment including LAN switches, routers, firewall, and hubs
Candidate Info
1
year in
workforce
1
year
at this job
BS
Computer Information System
25

Network Support Technician

  • Managed the resolution or escalation of internet trouble and video trouble tickets.
  • Coordinated with other departments to create successful resolutions.
  • Executed the configuration of client PC's with a variety of software.
  • Maintained customer service and support for all clients.
Candidate Info
3
years in
workforce
1
year
at this job
AA
Applied Science Network Technologies
BA
Science Data Communications
Technical Management
26

Network Support Technician

Implemented, supported and maintained windows & software applications.

  • Supported a 3500 + user network in 5 locations.
  • Eliminating a large backlog of trouble tickets from 370% to 30% in six months.
  • Performed AD installation of applications and programs remotely via Marimba.
Candidate Info
15
years in
workforce
6
months
at this job
Engineering
Electronics
27

Desktop/network Support Technician

Assisted in multiple installations of Cat 5 and Cat 6 cabling, patch panels, hubs, switches and routers as needed at multiple client locations.

  • Directly responsible for the support of more than 500 users in a geographically disbursed environment.
  • Responsible for the planning, installation and configuration of both peer-to-peer and client/server based networks within a Windows environment.
  • Responsible for troubleshooting hardware and software issues as well as installing new hardware and software upgrades as needed.
  • Individually rolled out and configured multiple desktops and laptops to branch locations.
  • Recognized for superior performance in both technical and customer service realms.
Candidate Info
6
years in
workforce
2
years
at this job
AAS
Information Technology / Computer Network Systems
28

Network Support Technician

Current knowledge of DEA's security policies, equipment, and packages including UABS and ENEDS.

  • Created new or modified existing workstations and other IT devices in Active Directory and DHCP.
  • Provided installation and user support with DEA booking system (UABS) and Windows 7 Firebird
  • Duties include handling user account issues, performing hardware and software upgrades, network troubleshooting, printer troubleshooting, DEA booking package installation and troubleshooting in many DEA offices including OCONUS and POD offices.
  • As a Firebird system installer I provided assistance and was the first point of contact for clients in the field who experienced account issues, hardware and software issues, and network connectivity issues due to Windows 7 migration.
  • Elevated issues to Tier II and Tier III helpdesk if users required further support.
Candidate Info
4
years in
workforce
10
months
at this job

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