Network Support Specialist Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Network Support Specialists troubleshoot and resolve computer and software issues. Their resumes indicate such skills as configuring network hardware like Cisco routers, switches, VPN gateways, firewalls, and IDS/IPS, as well as software and links; troubleshooting switched VLANS, core routers, and WAN connectivity issues across multiple locations; and providing Level 1 and Level 2 support and problem resolution for network issues. Many employers require Network Support Specialists to hold a bachelor's degree in computer science or information technology, though a certificate or associate's degree is often sufficient, as per sample resumes in the field.

1

Network Support Specialist

Successfully configured and upgraded the latest Cisco IOS on a many different series of Routers and Catalyst Switches such as 3550 and 28XX, using SecurerCRT and Putty. Configured Cisco IPSec VPNs for remote users and resolved all VPN related issues. Worked with Security Engineers to monitor and identify abnormal network traffic.

  • Patched security vulnerability, testing of installed systems protection strategies and verified access control policies are working as intended for staging and production environments.
  • Participated on company-wide Cisco VoIP deployment process such as creating user accounts and troubleshooting VoIP related issues. Configured, administered, and Recovered Domain controllers in a Window Server AD environment. Maintained cable closet layout and created cable patching as needed.
  • Maintained, administered and upgraded BlackBerry Enterprise server for companywide users.
  • Assisted field technician by utilizing different remote access utilities such as MS Remote access, VNC and SSH. Maintained detailed documentation of work performed during the day.
  • Worked closely with hardware and software vendors as the primary IT contact person for RMA's.
Candidate Info
22
years in
workforce
11
years
at this job
2

Network Support Specialist

  • Administered and maintained NT 4.0 and Exchange servers with DNS, WINS, DHCP.
  • Earned award for providing excellent user support for all network related problems and requests for 200 NT workstations.
  • Performed daily backups for all NT servers and workstations using Backup Exec software.
  • Installed and configured Norton Anti/Virus software and setup automatic virus protection.
  • Generated reports from Informix/Unix database using Crystal Report Writer.
Candidate Info
6
years in
workforce
1
month
at this job
C
Comprehensive Project Management
C
Project Management
BS
Computer Information Systems
3

Local Area Network Support Specialist IV

Provided professional end-user support and training in the areas of Help Desk and Audio Visual within the College of Public Health.

  • Assisted with planning, cost-benefit analysis and policy development for technology training, equipment and support within the college.
  • Planned and coordinated the successful upgrade of audio visual equipment within the college.
  • Reduced response and resolution time for trouble tickets from several weeks to 24-48 hours.
  • Assisted faculty with the development, creation and posting of online course material.
  • Provided faculty and staff with professional development materials and presentations regarding technology.
Candidate Info
7
years in
workforce
1
year
at this job
BA
Liberal Studies / Administrative Leadership
4

Network Support Specialist

  • Administered, maintained and optimized LAN/WAN infrastructure
  • Supported Windows NT 4.0/Windows 2000/Novell 5.0 servers and 600+ Windows 98 & Windows 2000 Professional desktops
  • Analyzed and resolved network and server connectivity issues
  • Researched, recommended and implemented H/W, S/W and peripherals to enhance efficiency
Candidate Info
3
years in
workforce
3
years
at this job
C
Certificate
C
Project Management
Information Systems Security
5

Network Support Specialist

Assisted in the administration of various network servers, including email, database, file and print servers

  • Created, updated, and managed user network domain accounts
  • Provided technical support for hardware (desktops, laptops, printers, and PDAs) and software applications (operating systems, productivity, internally developed, and internet)
  • Managed response and resolution of user and support issues received via telephone calls, e-mails, web incidents and callbacks in a timely manner
Candidate Info
2
years in
workforce
2
years
at this job
BS
Computer Science
6

Helpdesk/network Support Specialist II

As Project Coordinator for the Army Core of Engineers in 2001, I successfully lead a team of 7 technical professionals in the planning, implementation, and execution of a Windows 2000 Professional roll-out for 200 ACOE employees

  • Acted as project coordinator for Win2k roll-out for Army Core of Engineers Seattle Headquarters.
  • Administered all Desktop related functions for 200 Army and Civilian personnel
  • Performed troubleshooting on network connectivity components, desktop configurations, printer connectivity, and network access issues.
Candidate Info
13
years in
workforce
2
years
at this job
HS
Project Management Program
HS
High School Diploma
HS
High School Diploma
7

Network Support Specialist I

Participated as part of a team installing Active Directory for U.S. Navy medical facilities.

  • Installed and configured Windows domain controllers and Exchange servers that provided the infrastructure for Navy medical Active Directory implementation
  • Provided systems Integration support, building servers using HP Open view and installed Microsoft Server NT, 2000, and 2003 Operating Systems to simulate network architecture within C-18.
  • Build NT, 2000 and 2003 domains in preparation to test quest migration tools.
  • Assisted with performing certification testing and vulnerability scanning of systems using DISA Gold and Retina Network Security Scanner
Candidate Info
1
year in
workforce
1
year
at this job
BS
Technology Support And Training Management
8

Network Support Specialist

Technology Lead responsible for strategic and tactical management of research network. Administered core computer and financial systems for foundation. During this time, oversaw dramatic growth in organization, both core administrative staff and research staff while managing ever growing network.

  • Managed competing demands between network management, desktop support, and system administration of core administrative staff.
  • Responsible for equipment evaluation and acquisition.
  • Fostered an open environment for sharing applicable technical issues among team.
  • Oversaw planning, design, & implementation of IT infrastructure in the construction of two research buildings.
  • Installed, modified, and made repairs to microcomputer hardware and software systems.
Candidate Info
8
years in
workforce
5
years
at this job
9

Network Support Specialist

Actively maintained company-wide network connectivity

  • Resolved issues with software applications, including Citrix, Java, Oracle and J Initiator, as they pertained to network interaction between New York state locations
  • Provided technical support to end users and other support specialists conducting on-site repairs
  • Installed, repaired, upgraded and maintained PCs, printers, servers, switches, firewalls and patch panels
  • Created, modified, and deleted staff and student user IDs
Candidate Info
8
years in
workforce
3
years
at this job
AS
Information Technology
10

Network Support Specialist

Ensured the court's full technology infrastructure was properly maintained and fully functional on a day-to-day basis.

  • Developed and implemented workstation images for local court use.
  • Assisted in the planning, implementation and design of the court's network core upgrade.
  • Created folder permissions, user rights, and VPN accounts for remote judges and their support staff.
Candidate Info
8
years in
workforce
8
years
at this job
Civil Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!