Network Operations Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Network Operations Managers keep a company's networks up and running and upgrade them to industry standards as necessary. Responsibilities highlighted on example resumes in this field include providing technical briefs to government personnel; resolving customer issues within the network infrastructure, including latency, firewall, ACL and web access; and developing operational procedures for dealing with network outages and high utilization conditions. Network Operations Managers' resumes show bachelor's degrees in fields such as computer science, information systems, or another field related to computer technology.

1

Network Operations Manager

Network Manager responsibilities include managing total medical expenses, increasing revenue opportunities, partnering with provider networks to drive government ratings, targeting quality measures and ensuring ease of market policies.

  • Managed four direct reports to develop, market and manage a physician organized delivery system resulting in a profitable revenue stream for the Independent Physician Association
  • Presented monthly to board members on provider score cards, fund stats, cash flow and market trend reports
  • Collaborated with internal departments to initiate quality improvement programs to address key illnesses resulting in 27% cost savings
  • Developed and managed a Lean focused reimbursement system for claim submissions, surplus and quality program incentives resulting in 36% increase in reimbursement accuracy
  • Through collaborative management and relationship building was able to increase the Independent Physician Association's government rating from 3.5 to 5.0 which trended higher than 90% of all comparable markets
  • Selected as state representative for [company name] Network Operations Leadership Market Committee
Candidate Info
3
years in
workforce
1
year
at this job
BS
Investment Management
MA
Financial Risk
2

Network Operations Manager

Managed a datacenter of 20+ technical employees for a department requiring around the clock coverage.
Responsibilities included all aspects of employee management and development, including interviewing,
scheduling, training and counseling. Performed annual/bi-annual employee evaluations and conducted
employee terminations when necessary. Scheduled maintenances and upgrades to prevent legacy
systems from becoming obsolete. Audited staff performances weekly to ensure that support quality
remained consistent. Met with potential clients and vendors, lead tours and provided details in regards to the services & products the company offered.

  • Developed a week-long training program for new hires in order to boost initial productivity.
  • Led a development team which created a new system to deploy servers, decreasing time spent
  • Implemented new proactive monitoring policies for client servers, greatly reducing the risk of data
  • Redefined job descriptions and performance evaluation standards to create clearer promotion
  • Introduced hiring strategies for the screening of new talent, including written and practical
Candidate Info
6
years in
workforce
5
years
at this job
AS
Associate of Science
Computer Science
3

Network Operations Manager

Supervised 150-member Dispatch Center staff. Recruited, and periodically evaluated key staff members. Maintained employee work schedule and ensured coverage during peak hours. Resolved customer complaints and concerns. Collaborated with inter-departmental corporate teams. Monitored call center productivity and effectiveness. Led daily conference calls with field personnel. Investigate/research, monitored and documented FMLA, disability, and workers compensation cases. Drafted monthly reports for senior management.

  • Consistently achieved aggressive monthly service goals.
  • Developed and implemented successful employee training programs.
  • Rolled out new workload reduction process to incorporate 2 departments.
  • Significantly reduced departmental absenteeism via team-building programs.
  • Earned recognition as Area #1 Company Team.
Candidate Info
26
years in
workforce
3
years
at this job
BA
Business Management
4

IT Network Operations Manager

Instituted, coordinated, directed, and designed IT-related activities for the business organization, as well as provided administrative direction and support for daily operational activities of the IT department. Ensured the continuous availability of all networking systems in the organization.

  • Administered the growth of the IT department, which included assigning resources to tasks and prioritizing items of interest. Implemented improved procedures and tools for each employee to maximize the workload.
  • Created monthly cost savings in one silo initially of $10,000 and growing to over $25,000 savings after a 200% corporate growth. Reduced costs of infrastructure environment and telecom with aggressive negotiations with vendors.
  • Identified and created business continuity and disaster recovery plans for the corporate business assets.
  • Instituted a documentation strategy of infrastructure using a wiki as backbone that allowed the team to keep information up to date immediately. This improved change management and provided a single POC for information that is typically spread throughout the organization.
  • Created and implemented a help desk call center to create 100% satisfactory resolutions on day-to-day support.
  • Defined and improved on current IT policies, procedures, and best practices.
Candidate Info
8
years in
workforce
8
years
at this job
BS
Administration Of Justice
5

Network Operations Manager

Managed network & server operational team in a 24 x 7 global environment. ITIL lead for division.

  • Responsible for support of over 7000 network devices worldwide including switches, routers, wireless access points, acceleration appliances, firewalls, file servers, VPN infrastructure, and ISP connections.
  • Managed performance, scheduling, and career development for team of 10 network engineers.
  • Designed and implemented ITIL best practices such as change management, problem management, service catalog, OLAs, CMDB, knowledge management, and release management.
  • Delivered a keynote presentation on ITIL Concepts at a global seminar.
Candidate Info
16
years in
workforce
1
year
at this job
BA
Music
MBA
Master of Business Administration
6

Network Operations Manager

Ensured configuration control, network/system administrative services and information assurance for a classified Wide Area Network valued at $2.5 million.

  • Migrated all information systems within the Maneuver Support Battle Lab from Windows Vista to Windows 7 and Migrated all systems to the New Outlook Enterprise Email.
  • Created and Maintained the Manuever Support Battle Lab's Website using Front Page
  • Planned, resourced, and supervised the execution of the turn in of several hundred pieces of IT computer equipment, meeting all classification disposal requirements.
  • Developed a safety and fire prevention program, ensuring the work environment was in compliance with all safety regulations.
Candidate Info
4
years in
workforce
1
year
at this job
AAS
Network Administration
Information Technology
7

Network Operations Manager

Interviewed, trained, oversaw and developed up to 40 personnel across four business units including 24/7 support and rotating shifts.

  • Supervised Tier 1 network, server and mainframe support as well as customer support, including problem ticket documentation, on-call assistance and problem escalation.
  • Improved customer satisfaction levels by training CSR's in interpersonal, communication and problem solving skills with emphasis on high service levels during peak business hours.
  • Transformed a poorly performing department into a productive, cohesive unit by implementing morale- building, cross-training and shift rotation programs.
  • Applied "outside the box" procedures to recover a large volume of lost data needed for the next morning; made hard decisions to achieve goal resulting in great press for the Data Center.
  • Increased customer service standards by implementing preventive "check-outs" by engineers and CSR's, successfully reducing the volume of customer outages.
  • Coordinated a wide array of daily, weekly and monthly reporting for customer problems, internal operations and sensitive information.
  • Promoted through a series of progressively responsible positions, including, Account Manager, Customer Service Representative, Data Center Operations Manager, Network Operations Manager and Internet Problem Manager
Candidate Info
25
years in
workforce
25
years
at this job
8

Lead Network Operations Manager, The Pentagon, Office of The J6

Established a Network Operating Center (NOC) with 24 hour monitoring service.

  • Lead team efforts that improved network efficiency by 98% and reduced critical application down time by 85%. Instrumental in establishing an inter-agency collaboration tool used to coordinate support with the FBI's Critical Incident Response Group, and the Joint Staff.
  • Managed the operations and rapid delivery of NIPR, SIPR and other classified network traffic
  • Monitored network servers and applications, for the J6, Deputy Director of Information Systems.
  • Established baseline for all future NOC procedures and standards for operational inspections and readiness.
  • Served as the point of contact for J6 DDITS OMPOC Organizational Messaging and all Joint Staff AMHS
  • Project manager, for all Joint Staff requests, which include port activations and new firewall requests
Candidate Info
31
years in
workforce
4
years
at this job
BS
Psychology
MS
Information Systems Security
MA
Information Security
9

Network Operations Manager

Supervised, mentored and evaluated 5 junior technicians in proper satellite communications operation and installation.

  • Performed alignment, control functions, and direct support maintenance on satellite communications equipment and associated devices.
  • Received trouble tickets and solved tactical satellite systems related problems of at least two hundred end users.
  • Gathered system and network data from detailed equipment logs for use in statistical reporting and analysis.
  • Uploaded, configured, extracted data, and monitored FDMA/TDMA Linkway modems.
Candidate Info
13
years in
workforce
3
years
at this job
BS
Graphic Arts & Design
10

Network Operations Manager

Promoted to manage system development teams charged with performing new product QA. Supervised release testing for new applications; provided final approval for bug-free, fully functional commercial solutions. Oversaw recruiting and training, resource allocation, and employee assessment functions. Built and mentored cohesive, qualified teams committed to meeting schedule and budgetary needs.

  • Authored numerous ISO 9000 procedures and security policies in support of engineering operations, participating in regular audits to ensure regulatory compliance.
  • Managed creation of high-profile HATP (High Availability Transaction Processing) solution, supervising development teams working in multiple locations.
  • Developed highly effective Software Manager Application to enable disk-free software upgrades deployed through ATMs and desktop systems worldwide
  • Implemented Internet Café solution.
Candidate Info
17
years in
workforce
3
years
at this job
BS
Electronic Engineering

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!