Member Service Representative Resume Samples - Page 2

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Member Service Representatives interact with the members of an organization and provide customer service. Some of their duties are promoting products and services, answering inquiries, taking phone calls, handling mail, solving problems, and offering guidance to all members. Resume samples for Member Service Representatives emphasize qualifications such as customer service orientation, courtesy, problem-solving skills, communication abilities, attention to details, and basic IT skills. No formal education is required for the role, although some employers may prefer resumes mentioning a college degree.

For more information on what it takes to be a Member Service Representative, check out our complete Member Service Representative Job Description.

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11

Member Service Representative

Established new Saving's, Checking, Money Market, CD's, IRA's, and Trust accounts for existing and new members

  • Processed new applications for personal, auto, and home equity loans and lines of credit
  • Maintained clients accounts per their request
  • Answered members inquiries via telephone, email, or in person regarding their accounts
  • Made sure that all documentation was completed accurately by the member, before sending it off to our back office
Candidate Info
9
years in
workforce
7
months
at this job
BS
Business Administration
12

Head Member Service Representative

Lead and coach customer service member staff along with assisting leadership team with daily and monthly project reports.

  • Open accounts, book loans, handle sensitive material, and maintain member accounts
  • Created schedules, approved timesheets, managed employee portfolios and conducted employee reviews
  • Executes financial transactions in accordance with company policies and procedures.
  • Communicate clearly, concisely and accurately in order to ensure effective store operations.
  • Demonstrate teamwork by assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings
  • Demonstrate a calm demeanor during periods of high volume while delivering legendary customer service.
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
13

Member Service Representative

Assist with payroll preparation and entered data into cumulative payroll document.

  • Maintained confidentiality of bank records and client information.
  • Opened and assigned new client accounts.
  • Verified details of transactions, including funds received and total account balances.
  • Coded the general ledger and processed vendor invoice payments.
  • Balanced batch summary reports for verification and approval.
Candidate Info
2
years in
workforce
2
years
at this job
BBA
Bachelor of Business Administration
14

Member Service Representative - Sales Team

Review, manage, and inform existing customers of their options under their chosen plans (making sure the chosen policy still meets the purpose of purchase). Handle customer inquiries and explain thoroughly, step by step, the benefit plans that are available. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in billing, field services and, new business groups.
Key Accomplishments:

  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Ensure any changes made to a customer's existing policy will protect them in the event of a catastrophic event, based on their current and future financial situation.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Referral Agent
  • Member Service Claims Specialist
  • Customer Service Representative
Candidate Info
21
years in
workforce
8
years
at this job
15

Member Service Representative

Ensured proper procedures are followed handling membership enrollment and program registrations

  • Implemented procedures that ensure outstanding member service
  • Worked in cooperation with support staff, providing them with up to date information about computer processing, membership and programming concerns.
  • Processed memberships and program registrations in computer system.
  • Provided prompt, courteous member service to all members and prospective members
  • Answered all phone inquiries regarding membership and YMCA programs
Candidate Info
19
years in
workforce
13
years
at this job
16

Member Service Representative

Responsibly served the needs of every member I came in contact with, accurately and efficiently.

  • Provided specific information on everything from basic deposit products and services and loans to investment
  • Performed all traditional teller functions, as needed.
  • Assisted in all vault and ATM balancing duties, as needed.
  • Committed to providing excellent service to all members (customers) and fulfilled this commitment daily.
Candidate Info
20
years in
workforce
3
years
at this job
HS
High School Diploma
17

Member Service Representative

Maintain, balance, and account for a cash drawer of up to $10000, investigating and reconciling any differences.

  • Verify the legitimacy of monetary instruments.
  • Complete members' transactions accurately and in a timely manner.
  • Process night mail, and ATM deposits
  • Maintain current knowledge of credit union sales, policies, and procedures
  • Address members' questions and concerns while maintaining a high level of professionalism
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
AS
Social Science
BS
Biology

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