Lead Teller Resume Samples - Page 2

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Lead Tellers' duties vary, depending on the bank for which they work, but one constant is that they supervise the other tellers who work at the bank. Sample resumes of Lead Tellers showcase skills like supervising multiple tellers including scheduling, training, assignment of work, ensuring corrected balancing and performance; and approving loans within specified limits and referring loan applications outside those limits to management for approval. Lead Tellers' resumes must show a high school diploma at a minimum, along with the ability to perform basic math functions.

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11

Lead Teller Operations Specialist

Ensure satisfactory audit ratings, manage critical operational metrics to minimize risks and losses
maintain high standards for security and account opening activities

  • Utilize various sources and discover new opportunities to maximize profits - currently exceeded
  • Assist in training entire branch staff to operate within company and federal regulations
  • Coach and provide feedback to employees to be knowledgeable with policies and procedures
  • Communicate performance, goals, and any policy or procedural changes during daily meetings
Candidate Info
7
years in
workforce
8
months
at this job
BS
Finance
12

Back Up Lead Teller

Coached tellers on techniques to closing a referral

  • Ensured all tellers daily work was processed accurately, accordingly and promptly
  • Researched and reconciled teller difference reports
  • Provided great customer
  • Attended weekly Lead Teller conference calls
  • Opened up new credit card accounts, deposit accounts and referrals to Wealth Management
Candidate Info
8
years in
workforce
1
year
at this job
Social Science
Early Childhood Education
13

Lead Teller

Distributing work to fifteen tellers and seven check imagers while supervising deposit processing and then settling the balance (extensive work with Windows Excel.)

  • Strong organizational skills and time management, leading the floor, and directing staff meetings.
  • Handling and processing of sensitive, confidential information accurately updating procedures and deadlines.
  • Primary help resource/troubleshooter of time-sensitive complex problems for onsite staff and two branch locations.
  • Responsible for the end balance of primary bank's physical cash and online documentation and the end settlements for four different major banks.
  • Performed routine maintenance and minor repairs to machinery.
  • Responsible for the separation of numerous bundles of deposits for various banks, sealing bins, and authorizing them for vault inventory.
Candidate Info
14
years in
workforce
2
years
at this job
14

Lead Teller

Promoted from Teller to Lead Teller in only six months

  • Train, evaluate, coach, schedule and motivate a team of six tellers
  • Problem solver, trouble shooter and primary customer service banker
  • Audit and balance tellers; precise and trustworthy teller banker
  • Singled out to receive seven "Shared Success Awards"
  • Changed status to part-time on May 2011, but still take responsibility
Candidate Info
12
years in
workforce
6
years
at this job
BS
Accounting
15

Lead Teller

Managing and resolving customer concerns and conflicts

  • Implementing operational processes to minimize risk
  • Actively working with minimal supervision and providing coaching to other tellers through implementation of sales and service techniques learned
  • Proactively working with management to maximize effectiveness and efficiency through delegation of responsibilities
  • Working individually and collaboratively to complete multiple tasks simultaneously within assigned timeframe or before due
Candidate Info
3
years in
workforce
10
months
at this job
Business Administration
16

Lead Teller Operations Specialist

Provide exceptional customer service both face to face and on the telephone for all bank customers.

  • Process teller transactions quickly, efficiently, and professionally while interacting with customers, deepening relationships, and determining further needs.
  • Responsible for all areas of operations of the branch, including conforming to bank and government audit policies, compliance, disclosures, and legal matters.
  • Assist the manager in all capacities as needed.
  • Responsible for training, scheduling, and supervising of tellers, including supervisory authority for transactions up to $1,000,000.
  • Review documentation such as checks and signature cards for legitimacy and prevention of fraud.
  • Act as Vault Custodian for the branch, maintaining branch cash averages up to $450,000, ordering and shipping currency, and balancing the vault and cash drawer on a daily basis.
  • Knowledge and experience in all branch entities, including vault, ATM's, teller cash dispensers, scanners, cash counting machines, and telephones.
  • Contribute to overall team environment with fellow employees and customers in a positive, friendly and respectful manner.
Candidate Info
19
years in
workforce
5
years
at this job
BS
Business Finance
17

Lead Teller

2014 Supervises and coordinates activities of workers engaged in receiving and paying out money.

  • Keeping records of transactions in bank and similar financial institutions.
  • Train employees in customer services and banking procedures.
  • Adjusts customer complaints.
  • Ensures supply of money for financial institutions needs based on legal requirements and business demands.
  • Performs other duties as described under supervisor master title.
Candidate Info
8
years in
workforce
1
month
at this job
HS
Business
BA
Banking And Finance
18

Lead Teller

Responsible for training and supervising tellers in daily activities including customer service, cash handling, store operations, and sales.

  • Ensures the team's proper adherence to store policy and procedure regarding cash handling, ethical sales practice, and customer service.
  • Primary assistant to the Branch Service Manager.
  • Consistently recognized as a valuable team member in the areas of sales and service.
Candidate Info
8
years in
workforce
3
years
at this job
BS
Bachelor of Science
19

Lead Teller

Demonstrate leadership within my team, set a high example as a role model and member of the management team in a demanding professional work environment.

  • Assist store and service managers in day to day operations.
  • Developed a basis of regular customers, through loyalty and great customer experience.
  • Responsible for a number of activities which include performing at a high sales level, teaching team members areas of growth and opportunity (bonus payout, promotions) explaining the why? To the reasoning and to not settle for minimum standards.
Candidate Info
3
years in
workforce
2
years
at this job
20

Lead Teller Operations Specialist

Overseeing and managing critical operational metrics to minimize risks and losses

  • Preparing team for satisfactory audit readiness through one-on-one testing reviews
  • Supervising teller staff for transactional accuracy and efficiency
  • Educating associates with company policies & procedures to ensure quality deliverance of products and services
  • Displaying strong communication & analytical skills to effectively resolve conflicts
  • Identifying coaching needs for branch associates to deliver impeccable customer service
Candidate Info
7
years in
workforce
2
years
at this job
C
Diversity And Inclusion
BA
Cultural Anthropology
MS
Human Resource Management And Development

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