It Resume Samples

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IT employees handle areas like programming, web development, systems administration, and technical support. Typical duties described in an IT resume sample are developing company websites, writing code, testing software products, providing technical assistance to clients, and installing computer systems. Qualifications like computer systems expertise, programming, troubleshooting, customer service orientation, time management and teamwork are often seen on IT resumes. Successful candidates hold a Bachelor's Degree in a computer science related area and multiple professional certificates.

1

IT Manager

Lead team of technical professionals to provide IT, telephony, and project support for 210 users across 3 U.S. sites. Devise/execute strategic- and tactical-level plans to surpass enterprise targets for system performance and availability. Coordinate full lifecycle IT projects. Establish/cultivate relationships with technology vendors and service providers. Assess team and individual performance. Train and mentor IT staff. Plan/manage large-scale operating budget.

  • Recommended strategy for drastically reducing licensing fees for projected cost of only $20K on $300K annual spend.
  • Directed 15-person team through design, testing, and implementation of robust disaster recovery and business continuation plan.
  • Led all phases of rollout and case load management for enterprise Siebel deployment.
  • Captured $10K in annual savings through innovative data recovery and IT forensics initiatives.
  • Collaborated with Cisco, AT&T, and internal teams to deploy/upgrade one T3 with 42Mbps, which enhanced network performance as well as new switches and server.
  • Hand-picked as ETalk Project Coordinator to define Active Directory IDs on 140 workstations.
Candidate Info
39
years in
workforce
13
years
at this job
BS
Computer Systems Engineering
2

Manager of IT Asset Management

Promoted to oversee IT hardware and software lifecycle asset management as well as warehouses in the U.S. and Canada. Managed 10-member team; administered $21MM software budget/metrics and assisted in preparing and forecasting IT budget. Directed application rationalization normalization. Interfaced with vendors to facilitate audits.

  • Successfully completed rollout of new asset management software (Flexera); reduced compliance risk and saved $1MM in application and hardware costs.
  • Led implementation of RFID tracking system to streamline and modernize inventory management.
  • Spearheaded development and introduction of new process for disposal and donation of end-of-life IT equipment.
  • Played key role in cross-functional team developing processes and controls to decrease number of applications from ~16,000 to 2,100.
Candidate Info
15
years in
workforce
3
years
at this job
BBA
Bachelor of Business Administration
3

Territory Logistics Manager

Responsible for the management of the $2M service-parts inventory for a territory covering all of Ohio and Kentucky.

  • Consistently achieved the territory's fill rate and inventory percent of revenue goals, 95% and 6.5%, respectively.
  • Analyzed the weekly parts expenditures and my analytical process became a model that was widely used within other regions.
  • Implemented and oversaw the territory's automated service call management system (Click) to maximize effectiveness and efficiency.
Candidate Info
6
years in
workforce
2
years
at this job
BA
Organizational Management
Spanish Linguistics
4

Senior Data Security Analyst

Developed and implemented security standards, procedures, and guidelines to ensure protection and security of information resources and prevent unauthorized use, modification, or destruction of data across multiple platforms

  • Developed and implemented a Security Awareness program to the general employee population of over 10,000 associates to include a security liaison training program for over 300 associates
  • Provided subject matter expertise to the business areas and IT infrastructure providers to interpret, clarify, and implement security policies and procedures
  • Served in a mentoring role to team members on various technical and development issues
  • Managed vendor service level agreements and contracts
  • Responsible for review and closure of enterprise risk items
  • Collected departmental information and compiled for quarterly status report for upper management
Candidate Info
10
years in
workforce
6
years
at this job
AS
Science
5

Senior Data Security Analyst

Developed and implemented security standards, procedures, and guidelines to ensure protection and security of information resources and prevent unauthorized use, modification, or destruction of data across multiple platforms

  • Developed and implemented a Security Awareness program to the general employee population of over 10,000 associates to include a security liaison training program for over 300 associates
  • Provided subject matter expertise to the business areas and IT infrastructure providers to interpret, clarify, and implement security policies and procedures
  • Served in a mentoring role to team members on various technical and development issues
  • Managed vendor service level agreements and contracts
  • Responsible for review and closure of enterprise risk items
  • Collected departmental information and compiled for quarterly status report for upper management
Candidate Info
10
years in
workforce
6
years
at this job
AS
Science
6

IT Business Applications Manager

Led and managed the IT Business Applications Team in providing the necessary applications support for a Sales Support and Manufacturing environment with a high level of security, availability and performance and ensured that correct information was available to the customers, both internally and externally.

  • Managed the development and support of the Sales Quotation System and its interfaces used by global sales and pricing management. Improved user experience by simplifying data entry and providing data validation where applicable. Improved data integrity, eliminating input errors, by about 75%. Led to increased chances of winning sales deals.
  • Eliminated cost of development subcontracted to third party for the Sales Quotation System by utilizing in-house resources. Saved about $50K per year.
  • Negotiated reduction in software maintenance cost with vendors by about 10%.
  • Coordinated the upgrade of the sales quotation server and performed regular database fine tuning to drastically improve performance and eliminate system crashes. Reduced cycle time for sales quotes.
  • Managed and supported US and Europe users on all applications issues. Served as the main contact point, responsible for liaising with Corporate and other IT Teams, in resolving issues on time.
  • Recruited, interviewed, hired and mentored staff. Performed yearly and regular performance reviews.
Candidate Info
27
years in
workforce
6
years
at this job
BS
Electronics And Communications Engineering
7

Senior IT Manager

Managed and trained 17 support specialists providing support to 900 users in three U.S. locations.

  • Improved help desk overall customer satisfaction rating from 67% to 96% in 15 months.
  • Instituted technology refresh cycle, standard hardware/software configuration, and one computer per employee policy; reducing units to support lowered trouble tickets by 40%.
  • Reduced need for help desk specialists; staff was reduced from 17 to 14, saving $300K+ per year.
  • Replaced support ticket system and moved tier 1 support in house, saving $250K+ per year.
  • Improved customer satisfaction from 96% to 98% despite reducing staff, saving $190K+ per year.
Candidate Info
17
years in
workforce
2
years
at this job
BS
Business Administration
8

Tactical Ranger Communicator/operator, Communications NCO, IT Leader

Completed wiring, maintenance, and technical support of all computers, Cisco VOIP phones, Digital Senders, Printers, and several other networked devices.

  • Assumed and maintained control and issuance of 21.5 Million dollars' worth of equipment flawlessly.
  • Facilitated the seamless Change of Command with zero loss.
  • Conducted two separate equipment handovers with zero loss.
  • Completed two 100% Command Inventories, and two Total Recall Inspections resulting in the only perfect assessment score to date.
Candidate Info
5
years in
workforce
1
year
at this job
9

IT Asset Manager

Managed the life cycle needs for the Maryland Office of Technology for Human Services.

  • Established and maintained life cycle records for over 2700 pieces of IT equipment.
  • Accounted for physical inventories of on hand equipment, incoming and distributed IT equipment as well as the disposal of excess equipment.
  • Completed the asset management transition into a new automated system called BMC Remedy.
  • Enhanced internal forms to improve efficiency for daily operations.
  • Monitored the installation of Random Access Memory for desktops and laptops for each county.
  • Responded and resolved work orders and work requests for IT hardware, e.g. setting up state employee work stations.
Candidate Info
5
years in
workforce
1
year
at this job
Automotive Technology
10

Security Guard

Greeted tenants, visitors, and provided basic information to all, conducted tours around the site to secure premises as needed.

  • Answered telephones, recorded messages, directed all incoming calls to their destination, providing comprehensive customer service to all tenants and visitors.
  • Good understanding of patrolling industrial, commercial, and personal properties.
  • Assisted in enforcing and following all security and safety procedures.
  • Kept exceptional comprehension records and logs.
Candidate Info
14
years in
workforce
6
years
at this job
HS
High School Diploma

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